Customer Service Manager

SHARON BELLARD

Phone:504-***-****

**********@*****.***

Objective

I am seeking a position that will allow me to use my skills acquired over the last 25 years, as well as offer me the opportunity to grow professionally while helping a company exceed its goals.

Highlights

Outstanding team player, complex problem solver, strong communication skills Expert in customer relations

Effective time management, organizational skills, trustworthiness, and accuracy

Knowledge of QuickBooks

Skilled in typing 30 wpm, 10-key pad, credit card program (I-Payment)

Employment History

Accounts Receivable Clerk/Collections

07/2008 - 01/2016 Green Marine & Industrial Equipment Co Inc

Responsible for invoicing, posting, collections, vendor rebates, and cash receipts.

Responded to customer account inquiries and customer credit reviews.

During my first year of employment at Green Marine I transformed the aging from 120+ days delinquent to under 60 days current.

Within the first year of employment, obtained the credit review process from the office manager.

Responsible for reviewing and keeping up to date, tax exempt forms, contact information, payment status, and quarterly Dun & Bradstreet for over 1000 customer accounts.

Kept management informed when sales would decrease and increase.

Proficient in working with Sage MAS 200 program.

Showroom Manager

01/1991 - 05/2008 Oriental Merchandise Co Inc

Began as a stock clerk, learned every position until I was offered to be store manager.

Directly supervised, coordinated daily activities, and created weekly schedules for up to 5 retail sales/warehouse employees.

Duties included balancing and preparing checks, cash, and credit card sales for deposit, also prepared tills for next business day.

Managed daily sales, inventory adjustments for over 10,000 items, and all aspects of customer service.

Responsible for reviewing and keeping up to date, tax exempt forms and contact information for over 1000 customer accounts.

Proficient in working with Great Plains program.

Education

Adult Education GED / 2000

Delgado Computer Courses / 2016

Windows Microsoft Office, Quick Books, Excel

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