Data Entry Customer Service

**** ****** ******

S. Egg Harbor City, NJ *****

Mobile: 609-***-****

Email: **********@*****.*********:***************@*******.***

mailto:***************@*******.***

RUBY ECHEVARRIA

Summary of

Qualifications

●Ten years experience in entry level supervision as well as customer service

●Three year work experience in assistant management position.

●Two years managerial position

●Ten years and seven months in data entry and filing.

●Eight years in preparing individual tax preparation

●Four years participating as a Challenger during elections

●Proficient in Microsoft Office, i.e., MS Word, 40-50 WPMS

●Knowledgeable in Drake program, 1040 works, as well as Excel, PowerPoint, and Access.

●Outstanding communication skills both in written and verbal form.

●Self-motivated; able to implement decisions and set effective priorities to achieve both immediate and long-term goals.

Profession Experience (Last Four Jobs)

2006-2011 Express Tax /KD Financial Serv. Atlantic City, NJ/Philadelphia, Penn.

Office Manager /Tax Preparer/Data Entry (Seasonal)

●Two years. office manager duties, organized office, handled customer inquiries as well as any issues that arose, paycheck procedures as logging time and pays, and opening as well as closing procedures

●Prepared individual tax returns, assisted in putting together business returns

●Assisted in receptionist responsibilities, answered phones, scheduled appointments, data entry, filing returns, multi phone line operations

●Directed incoming correspondence and phone requests to proper personnel

●Handled all local office billing as well as clients invoices

2009-2009 Univers Workplace Benefits Hammonton, New Jersey

Benefit Enrollment Specialist (Seasonal)

●Ensured integrity of enrollment eligibility processes

●Improved call management database efficiency by changing and updating clients information

●Maintained a polite and professional telephone manner

2000-2004, 2005-2006 American Tax Service Egg Harbor City, New Jersey

Tax Preparer/Data Entry/Receptionist/Assistant Supervisor-(2006)

(Seasonal- 2005=year round)

●(2006) Assistant supervisor, assisted in the office administration, supervised data entry, created work schedules, provided coaching and feedback.

●Coordinated client appointments, trained office procedures, problem solving, transmitted tax return to IRS, prepared American Tax files and Client files, promoted services, responsible in maintaining, and releasing IRS checks as well as check logs, and filed and handled small business tax returns.

●Create a database with clients information

●Translated paperwork from Spanish to English, received rent payments, handled miscellaneous cash, filled and filed Immigration paperwork, and assisted in some bookkeeping

●Typed purchase orders, expense reports, recorded and distributed petty cash

●Process Account Payable invoices

●Responsibility of opening and closing the office

2004-2004 People’s Multiple Services Atlantic City, New Jersey

Receptionist/Data Entry (Seasonal)

●Data entry, filing, answered multi phone lines, scheduled appointments

●Create a database with information on new as well as existing clients

●Translations of paperwork, translated for clients, handled cash register for miscellaneous payments, received and recorded rent payments, handled part of bookkeeping at the end of tax season, and promoted sales.

●Filled and filed immigration paperwork by reference of cases

2003-2004 Hershey’s Ice Cream Creamery Hammonton, New Jersey

Customer Service/Data Entry

●Took in ice cream orders, service calls, answered and filed complaints.

●Create a database with customers information for new sales

●Updated clients’ information in the system, printed out daily orders at the end of the day, and assigned orders to different delivery routes accordingly to service area.

●Accounts receivable as well as account payable

●Dispatch

Education

2005-2008 Crown College Tacoma, Washington

●A.S Criminal Justice

●Minor in Homeland Security

1998-1999 Atlantic Cape Community College Mays Landing, New Jersey

●Pre-Law

1994-1998 Absegami High School Absecon, New, Jersey

●High School Diploma (General Studies)

Languages

Fluent in Spanish language, am able to read, speak, and write.

Ruby Echevarria 1405 Dekalb St. Egg Harbor City, NJ 08215 Phone: 609-***-****

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