JACQUELINE M BICKFORD

****A Lisa Lane, Las Cruces, NM 88012

575-***-**** acw66j@r.postjobfree.com

PROFESSIONAL SUMMARY

Medical Billing Coder/Administrative and Military Veteran with over 10 years of combined proven experience in the United States Navy and private sector. Possess a comprehensive background in medical records, billing and coding, and clerical assignments. Experienced with ICD-9 billing and coding, HIPAA compliance, and medical accuracy. Verified and validated current credentials of the Doctor, Nurses, and staff. Developed three demographic spreadsheets for 650 clients visiting the clinic, setting a new process to collect current patient data accurately and providing data for grant reports/grant applications. Recorded and filed insurance cards, verified copays, scheduled appointments. Led a team of seven Sailors to perform communication support with various equipment, corresponding to other departments and screening outgoing communication. Recipient of multiple awards for outstanding performance, professionalism, and customer service. Career is supported by an Associate of Applied Sciences in Health Information Technology (Medical Administration) from New Mexico State University.

Leadership ● People Oriented ● Medical Coding and Billing

Appointment Scheduler ● Electronic Medical Records ● Customer Service

40 WPM ● Medi SOFT 2.0 ● HIPAA Compliance

MEDICAL ADMINISTRATION EDUCATION

NEW MEXICO STATE UNIVERSITY – Las Cruces, NM 2015 Associate of Applied Sciences in Health Information Technology (Medical Administration)

Completed courses in Anatomy, Physiology, Patho-Physiology, Pharmacology, and Business Math

Versed in medical terminology, billing, and coding, and possess a comprehensive knowledge in HIPAA Compliance, and medical law and ethics

Studied the patient process and possess the ability to apply medical assisting procedures while following medical laws and ethics; knowledge of various patient care systems and adaptable to new administrative forms

PROFESSIONAL EXPERIENCE

EAST MESA TRANSCRIPTION – Las Cruces, NM 2016 Transcription Associate

Provides services to support the office, transcribes documents accessed from Drop Box

and Net Transcripts

Uses a headset, foot pedal along with a laptop to upload, and complete work.

Familiar with Express Scribe and For the Record Transcription (FTR) software programs.

Verifies, proofreads, with spell check on all work prior to submission

Documents completed on time and are submitted before or on due date for submission.

Jacqueline Bickford, Page 2

ST. LUKE’S HEALTHCARE CLINIC – Las Cruces, NM

Healthcare Clinic Intern

January – May 2015

20 Hours/Week

Provided administrative support to the Community of Hope, a homeless shelter, assisting homeless individuals to receive services for their prior existing health issues, and drug and alcohol rehabilitation. Scheduled four to six appointments per day for the volunteer clinic Doctors and counselors

Served as an Auditor for Medical Records and Physician Criteria. Entered data in Electronic Health Records for 10 – 15 patients per day

Verified and updated key personnel files for 10 – 12 Physicians. Updating current credentials including: Medical Board Certifications, Dates and copies of Drug Enforcement Administration number and State licenses in Pharmacology, Driver’s licenses, and other qualifying documentation

Supported personnel of Doctors contracted to the clinic and consulted with their other employment for their current records, including Human Resource Departments from neighboring hospitals, and other nonprofit clinics

Performed demographic auditing of patient record data for September – December and March – May for FY 2014, reviewing 15 – 20 files per day

Designed three specific demographic charts based on audit requirements and organized excel spreadsheet based on family size, housing status, race, and gender to support the Director in applying for new State/Federal grant funds/Request for Inquiry

Provided service delivery analysis by creating a database to estimate how many patients are served, the gender, race, and if they were a show or no show

Trained and certified in HIPAA, Blood borne Pathogens, and Health Code Courses

CITY OF LAS CRUCES – Las Cruces, NM 2012 – 2014 Traffic Guard

Monitored traffic flow and stopped traffic for children at two shifts: morning (6:00 A.M – 8:00 A.M.) and afternoon (2:00 P.M. – 3:00 P.M.), providing safety for 65 – 90 children

Guided children and parents in crosswalk and advised supervisor of any traffic situations

Communicated traffic and crossing rules and other information to students and adults

Home Depot – Greenwood Village, CO 2012 Gardening Sales Associate

Assisted customers with questions, greeted customers, and ascertain what each customer wants or needs

Greeted and assisted customers with their shopping needs; provided plant care for store and organized displays for new plants

Computed sales prices, totaled purchases, and received and processed cash or credit payments

EDUCATION/CERTIFICATIONS

Associates – General Studies

Dona Ana Community College, Las Cruces, NM, 2014

HIPAA Certification, St. Luke’s Healthcare Clinic, 2015

Blood borne Pathogens Certification, St. Luke’s Healthcare Clinic, 2015

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