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Technical Sales Manager

Thorndale, Pennsylvania, 19372, United States
October 23, 2016

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Michael Widner

** ***** *****, *********, ************ 19372



Technical Sales Manager

Qualifications Profile

Seasoned, multifaceted, and highly organized professional, offering wide-ranging experience in technical operations; complemented

with expertise in sales, purchasing, and client relations. Expert at providing technical and engineering assistance in

troubleshooting and testing various telecommunication products, Effective at working collaboratively with cross-functional teams to

attain set-forth organizational goals. Equipped with solid interpersonal and communication skills to establish productive rapport

with diverse individuals. Technically proficient with Windows-based computer applications used for tracking logistics, ensuring high

quality and fast turnaround of products. Recipient of continual improvement awards for Quality Process Control.

Professional Experience

USA Coil & Air Inc., Malvern, PA

Sales Manager Custom Commercial and Industrial Heat Transfer Products 2014–2016

Held accountability in providing engineering support and services; as well as overseeing sales, shipment, and product delivery.

Effectively utilized coil selection software to guarantee customer application and performance.

Built productive relationships with vendors, suppliers, and clients by utilizing the ACT systems.

Exhibited exceptional communication skills in interacting with clients regarding engineering design, application, performance

verification, and best cost analysis to ensure their satisfaction.

Played a pivotal role in attaining $500K company profitability through sales within one year.

Communications Test Design Inc., West Chester, PA 1990–2014

Operations Supervisor 2004–2014

Department Head 1992–2004

Technician 1990–1992

Rendered technical support to various clients within the New Products Division.

Offered assistance with supply chain management and purchasing operations on a daily basis.

Carried out the reporting of daily product profit and loss (P&L) to the upper management.

Took full charge of managing 70 operations employees in the headquarters facility for repair, testing, and logistics; as well as of

hiring, counseling, and assessing personnel.

Presided over training regarding systems troubleshooting and testing; quality management systems (ISO 9001) Keuring Van

Elektrotechnische Materialen (KEMA) Certified; as well as safety and operations procedures.

Displayed competency in providing technical writing and engineering assistance with test systems and procedures.

Dealt with troubleshooting and testing of telecommunications products; as well as wireless and wireline, such as switching, data

network broadband digital subscriber line (DSL), and cell site.

Obtained the United Way Community Volunteerism Award.

Earned promotions by exhibiting exceptional performance and producing high quality of work.

Earlier Career

Unisys Corporation, Tredyffrin, PA

Systems Test Technician


Electronics Technology Certificate Program DeVry University, Woodbridge, NJ

Professional Development

Managing the Team Penn State Great Valley School of Graduate Professional Studies, Malvern, PA

Being The Coach Penn State Great Valley School of Graduate Professional Studies, Malvern, PA

Team Building and Team Work Penn State Great Valley School of Graduate Professional Studies, Malvern, PA


United Way Campaigns and Community Support Cub Scouting Community Service

March of Dimes Saint Jude Children’s Research

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