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Customer Service Medical Records

Silver Spring, Maryland, United States
October 23, 2016

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OBJECTIVE: To maintain a challenging career in the Administrative and Customer Service Field utilizing acquired skills that provides an opportunity for growth and advancement.



Target Corp. Falls church, Va

Sales floor Representative/Store Operator:

Assisting Co-workers and Customers daily with Maintaining the cleanliness of the Store, Setting New Planograms for weekly Store Advertisements, Maintaining Ready to Wear and other associated Departments, Helping Customers navigate items, Answering Store Main Line Phone System and directing calls to proper Departments,

9/2003 - 02/2010

Quality Inn Mt. Vernon Hotel Alexandria, Va.

Assistant Front Desk Manger /On Duty Shift Manager

Answered main switchboard in a timely manner. Checked guest in and out of hotel. Verifying and implementing guest reservations. Taking and delivering messages to individual rooms. Prepared financial end of shift reconciliation. Verifying credit card authorizations. Room blockage for upcoming groups. Responsible for accepting customer financial transactions.

Ensured that shift opened and closed properly. Prepared daily task log for maintenance and housekeeping. Setting wake-up calls. Problem Solving

02/2003 - 08/2003

Dano Rapid Concepts Alexandria, VA

Administrative Assistant/Receptionist

Electronic tax filing. Answering 5 line telephone in a timely manner. Scheduling individual tax. Preparation appointments, preparing folders for the year’s tax filings, maintaining file for individual taxes. Responsible for research of client’s tax history. Responsible for maintaining proper functions and office system. Accounts payable clerk

11/1998 - 9/22/2000

American Red Cross Falls Church, Va.

Case Management Specialist

Utilizing gathered information resources to locate service members. Delivering verified messages to members and/or their command. Accepting and delivering messages to local Red Cross Chapters. Providing verified responses from service members to their families. Utilizing various resources to give support to service dependents. With local agencies to assist with contributions to meet family needs

12/1995 - 11/1998

Department of Justice Washington, DC.

Switchboard /Conference Call/Data Entry Operator

Ensuring all information is accurate and current on all employees. Answering all calls directed to Switchboard in a timely manner. Utilizing appropriate materials to locate various government agencies within The Department of Justice. Successfully conducting up to 30 clients to their conference call. Designing and maintaining daily conference call schedule. Transferring all calls to appropriate offices /employees

12/1989 - 12/1993

130th Station Hospital Heidelberg, Germany

Medical Records Technician Impatient/Outpatient Records

Maintaining accurate medical records with proper medical documents. Filing admission forms, discharge papers, appointment forms &, lab slips. Emergency room forms and doctor’s evaluation forms. Greeting first time patients and escorting them to appropriate clinic. Pulling medical records for specific patients scheduled appointments. Maintaining specific supplies for my department. Providing clinic’s and doctor’s with monthly delinquent medical. Records list of records not returned to outpatient records department. Retrieving medical records from individual clinic’s and wards. Providing copies of medical records and specific patient forms.

Education: Graduated in 1985 with a High School Diploma in General Studies Wakefield High School, Arlington, Va.

Computer and Software Experience: Lotus, Windows, Excel, MS Word, Profit Manager

References: Available upon request

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