Mike Tolley

773-***-****

acw63t@r.postjobfree.com

Summary

- Macintosh Technical Professional, with 20+ years of experience in a variety of office environments.

- Apple Certified Desktop Support Technician, OS 10.8, with specializations in Desktop Publishing, Audio Visual software, and Network Optimization.

- Extensive experience with Apple branded hardware diagnostics, repair, and replacement

- Able to take control of projects, including initial specifications, installation, configuration, and instruction of end-users. Highly regarded for ability to explain optimal procedures to both the computer literate, and non-literate user. Works well with minimum supervision, and in high-pressure situations. Current Clients Include

The Bond Group 1994 to present day

[Product Branding, Packaging and Web Site Design]

- Responsible for all technical aspects of the company, including desktop support, network and printer upkeep, troubleshooting, recommendation and implementation of new technologies, and educational support of employees.

- Established web presence, including security for Wide Area Network access for file server.

Get Reehl 1994 to 2010

[Commercial Artist and Agency Representation]

- Responsible for installation and upkeep of Reporama software, including installation of VPN software for Wide Area Network access. General computer maintenance and troubleshooting, implementation of new technologies, and educational support of employees. Past Clients Include

Carol H. Williams Advertising October 2005 through July 2006

- Initially hired for limited 4-week contract, which was extended to 10 months.

- As the sole on-site Tech employee, was completely responsible for 100+ Macintosh computers, including Blackberry support for all machines, Xserve server support, printer installation and maintenance, and tele- conference equipment configuration.

- Coordinated VPN and network connectivity between the Los Angeles and Detroit branches of the company.

- Established security procedures, to ensure safe data keeping for clients of the multi-million dollar office, including encryption of hard drives, and remote wipe capability for lost laptops and phones. Other past clients include Blue Cross/Blue Shield, The Museum of Contemporary Art, Mariah Carey Touring Productions, Annoyance Theater, Bridgewater Design, Anne H. Ross Consulting, Draft Worldwide, DDB/Needham.