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Miami, Florida, United States
October 23, 2016

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**** ** * ** #*** Miami FL *****.

Tele: 954-***-**** E-mail:

Successful professional qualified by thirteen years of visible achievements in the hospitality industry. Offering a tradition of performance excellence reversing distressed operations, enhancing visibility in market place and generating high-dollar profits.

Objective: A leadership position with a world class, high-integrity Company.


Global Miami Corporation 05-2015 – present

Position: Manager Irish Pub Bar (Fine-Dining) Table Service

Guided and supervised the assigned team as per the company rules and regulations. Monitored the timely performance of the employees in the workforce and motivated them to accomplish more.

Managed purchase orders, inventory and bank deposits.

Managed 40 to 55 employees.

Interview and recruit new staff members.

Ensure compliance to workplace policies according to safety objectives.

Ensure compliance to all local policies to achieve all production objectives and provide appropriate feedback to all employees.

Keep budgets and payroll records and review financial transactions.

Investigate and resolve complaints regarding food quality or service.

Comply with health and food safety standards and regulations.

Monitor food preparation methods, portion sizes, and the overall presentation of food.

Profit & Loss financial responsibility.

Establish standards for personnel performance and customer service.

Monitor orders in the kitchen and, if needed, work with the chef to remedy any delays in service.

Update and track daily reports.

Pollo Tropical Corporation 02-2011 – 05/2015

Position: Assistant Manager

Took over day-to-day management including staffing, training, purchasing, cost control, facilities, maintenance, scheduling, customer relations, marketing and menu development. Staffed and trained 35 employees in full service.

Control the workload and see that all work is completed correctly

Planning and scheduling work weekly.

Keeping records and preparing reports.

Preventing accidents and controlling hazards and hazardous material.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations

Disney’s Port Orleans Resort (Internship)

Food and Beverage Host, Orlando, FL (Sept 2010 – Jan 2011)

Courteously greeted patrons and directed them to their tables or accompanied them to waiting areas until their tables were ready. Managed and scheduled reservations, assigned guests to tables suitable to the size of each group and involved in the planning of special events such as parties and banquets and supervised and coordinate the activities of the dining room staff.

BURGER KING CORP. 06/2008 – 09/2010

Position: Assistant Manager

Assisted in creating, developing and implementing all formalized operational systems and procedures including employee handbook, flow charts, forms, check-lists, cashiers/kitchen associate job descriptions and incentive programs.

Configured cashiers station charts to assure high degree of cost-efficient customer service;

Focused on customer problem-identification and resolution.

Trained employees in menu and food presentation.

MCDONALD’S CORP.09/2003 – 06/2008

Position: Assistant Manager

Carried out a demographic study that pin pointed the location's market.

Developed and oversaw various programs to benefit the inventory.

Analyzed and upgraded necessary changes in facility equipment.

Skills: Business skills, Customer-service skills, Detail oriented, Leadership skills, Organizational skills.

Bilingual (English and Spanish)

Knowledge of MICROSOFT OFFICE AND POS Systems.

Outstanding customer services and communication skills.

References available upon request.

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