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Customer Service Manager

Valley Stream, New York, United States
October 23, 2016

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Steven Schoenly

*** *** ******** ***. *** L

Freeport, N.Y. 11520

516-***-**** Home

516-***-**** Cell

Professional Summary

●Over 15 years food service management experience in restaurants, catering and multi-unit venues

●Award Winning customer service skills.

●Implementation of and establishing proven training methods including STAR and STAR/AR models

●Managing all areas of cost controllables including food cost and labor to a minimum therefore increasing profits.

●Knowledge and compliance of all national and local health codes to protect the public and brand

●Establish standards for personnel performance and customer service and holding employees accountable.

●Monitor budgets and payroll to establish trends and forecast labor and supplies

●Expert at building customer base and repeat business.

● Extensive knowledge of cash reconciliation and POS systems

Employment History

GENERAL MANAGER 8/2012-present

Sarku Japan, East Meadow, Brooklyn, NYC

Ø Accountable for overall operations for three franchise restaurants.

Monitor and enforce all procedures, checklists, and recipes for compliance to corporate guidelines.

Ø Tracked sales, established trends and forecasting budgets for my managers to follow.


HMS Host, JFK Airport-Terminal 3

Starbucks, Burger King, Stone Rose Bar and Grill, and CIAO

Ø Charged with proper shift management of all locations while maintaining the specific standards for each brand.

Ø Learning and certifying of each brand to follow standards in order to train and enforce company rules.

Ø Enforcement of all Homeland Security and TSA policies of employee security and safety.


Friendly’s Restaurant

Ø Worked side by side with the General Manager to manage a high volume fast casual restaurant.

Ø Monitored and maintained cash control cash control and reconciliation procedures.

Controlled all ordering, inventory, food cost and labor aspects to adhere to budget.

Implemented and maintained employee training and development records.

MANAGER 2/2008-3/2011

McDonald’s Corporation, Fort Lauderdale, Oceanside, Lynbrook, and Freeport

Managed a team of over 65 employees in a high volume four million dollar restaurant.

Responsible for motivation and development of associates, to meet McDonalds corporation strict time, quality and cleanliness standards

Maintained high standards of McDonald’s high levels of customer service, food quality, service and cleanliness.


CSC Applied Technology, Andros Island, Bahamas

Oversaw all aspects of feeding United States naval, Coast guard and private contractors on a US Naval Base.

Served over 1500 meals daily while operating with a 1.9 million dollar budget.

Maintained all records necessary to report to DOD oversight committee for contract compliance

Lead SIGMA SIX project that saved US Navy over $152,000 over 2 years.


East Rockaway High School Graduate 1986

Nassau Community College- Restaurant Management 2000-2002

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