Professional Summary

Skills

Work History

JENNIFER DREGER

**** * **** **., *******, TX 77514 (H) 760-***-**** acw62h@r.postjobfree.com Hospitality professional seeking to work within a growing organization that offers challenges and opportunity for growth with the company. After fifteen years in the industry, I am confident that with my excellent customer service skills and outgoing personality, I would be a great asset to any establishment and its clientele. Excellent communication, customer service and

interpersonal skills

Ability to work with all levels of internal staff, vendors and guests

Thrives in fast-paced environments and excellent multi- tasking abilities

Engaging personality, team player, responsible, reliable, business minded and self-starter

Successfully completed Hyatt University and Landry's Corporation training

Server/Bartender 02/2016 to Current

SaltGrass Steakhouse – Kemah, TX

Complete training manual, written and performance exam Deliver beverages, bar drinks, appetizers and entrees within a specific time frame Demonstrate salesmanship, Hot Food/Cold drinks, Pivot Point, Table Greets,"full hands in and out" restaurant standards and execute the Core Values, Action and Accountability Perform above and beyond to guarantee guests receive exceptional food and service Promoted two ranks as server in five months, as well as promoted to bartender Assist in catering event for Exxon Mobil onsite

Bartend on board for FantaSea Yacht Charter

Bartender 12/2015 to 12/2015

Hyatt House – San Diego, CA

Contacted for immediate and temporary rehire for full-time bartender position Successfully trained new bartender on Hyatt standards Restaurant Supervisor 03/2014 to 11/2014

Park Hyatt Aviara – Carlsbad, CA

Provide highest quality of service to guests by providing meaningful experiences Supervise staff and conduct daily pre-shift meetings Answer high volume email inquires and maintain day to day knowledge about the hotel Oversee staff and all duties in absence of Restaurant Manager Responsible for coordination of staff schedule

Assist with organization of special events in the restaurant, including holiday parties, promotions and corporate luncheons Perform above and beyond to guarantee guests receive exceptional food and service Open and close responsibilities of restaurant

Bartender 06/2012 to 03/2014

Hyatt House – San Diego, CA

Serve each guest courteously, quickly and efficiently Provide libations while skillfully promoting items on beverage lists and restaurant specials Demonstrate genuine hospitality while welcoming back returning guests, greet and establish rapport while providing meaningful experiences for new guests

Preform above and beyond to guarantee guests receive exceptional food and service Pour drinks using standard pour according to specifications Education

Assist with support in other areas of the restaurant as requested by management, including liquor inventory, create new specials for menus, maintain and update back of house in Aloha POS Successfully trained through Hyatt University

Open and close restaurant

Manager 04/2008 to 03/2010

Fenway's Sports Bar & Grill – Carlsbad, CA

Assist with carefully interviewing, selecting and training staff Prepare employee handbook, weekly work schedules, spreadsheets and forms for staff Successfully book and coordinate events, as well as book weekly entertainment Create and maintain social networking websites (Twitter, Facebook and MySpace) Responsible for open and close, restaurant safe and handling heavy cash flow Create and train staff on specialty beverages

Maintain adequate quantities of liquor inventory and created drink specials to use sitting product Oversee front of house personnel to maintain adequate staffing and minimize overtime Bartender 04/2001 to 01/2009

Ocean's 11 Casino – Oceanside, CA

Greet guests in timely and professional manner

Successfully deliver food and beverage to high volume guests at bar and throughout bar area Maintain vigilance regarding alcohol and age identification regulations Pour drinks using standard pour according to specifications Refuse service to intoxicated guests

Assist manager with liquor inventory

Bachelor of Arts: Psychology 2004

California State University of Fullerton - Fullerton, CA

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