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Manager Assistant

Plainwell, Michigan, 49080, United States
October 23, 2016

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Sandy Steed

***** ****** ******

Plainwell, Michigan 49080

Cell: 702-***-****



To obtain a challenging position, that will allow me to utilize my results oriented skills and knowledge I have gained in my twenty years of combined experience in patient, provider and payer relations, Operations Manager, Executive Assistant, Administrative Assistant, Intake Coordinating Manager, Clerical and Office Management, Business Ownership and six + years as a Registered Dental Assistant. One that will allow me to use my strong analytical, organizational, critical thinking, excellent verbal/written communication, customer service and people skills with an energetic personality that clearly conveys strong personal ethics, integrity, motivated initiator/self-learner, leadership, professional image of honesty, decisiveness, sincere compassion for all, while working well under pressure and deadlines.

Education and Credentials

2010 Registered Dental Assistant - Tennessee & Michigan

American Dental Association Accredited Dental Assisting Program

Kaplan College, Nashville, TN 2010 (Dean’s List)

Expanded Function in Radiology

CPR Certification

Nursing Assistant Certificate - NATS, Nashville, TN 2007

Human Resources - Selection & Staffing Certificate

E-Cornell University (Online) 2008

Certified Coding Associate

American Health Management Association, TechSkills, Las Vegas, NV 2006

2 Years Science & Nutritional Studies, Mohave Community College, Lake Havasu City, Arizona 1991-1992/1994-1995

Computer Skills:

Microsoft Office (Word, Excel, Outlook, PowerPoint), PhotoShop,

Eaglesoft, Dentrix, Practice Works, Kareo (Chiropractic & Physical Therapy).


Executive Administrative Assistant 8 /2016 - PRESENT

Kalamazoo Regional Educational Service Agency

Reports to: Assistant Superintendent of Human Resources and Communications

Manages administrative functions (scheduling, coordination of calendars, reports, coordinate communications)

Assists with the systematic process of project management

Composes and/or transcribes from rough draft, correspondence, bulletins and other material

Proofreads documents, reports, and brochures

Generates confidential reports for internal and external distribution

Monitor and track department/program adherence to established budget

Maintaining HR Filing and file maintenance

Purchase Order and HR Services billing processing for HR

Credit Cards reconciliation for HR

Assists with recruiting, scheduling and payment of career fairs

Fingerprinting and for school employment and child protective employment

Background checks, pre-employment testing services and onboarding new employees

Serve as back-up for front reception desk

Processes supply orders and supply upkeep for HR and Communications

Support HR Director (calendar, meetings, meals, reports & etc.)

Transportation of Students criminal background checks

Scheduling and tracking of CPR/AED training and certifications

Complete written Verifications of Employment

Handles Tuition Reimbursement and TAG Grant tracking and processing

Serves as Workforce timekeeper for HR

Process unemployment claims

Assists with daily operation of the office – answering phones, setting up employee meetings, etc.

Communicates with clients (state, higher education offices, local district, staff, community, etc)

Regular and consistent attendance

Other duties as assigned

Operations Manager/RDA 3/2013 – 6/2016

Integrated Health Services, Franklin, TN

Manage a new start-up Dental Practice (report directly to the CEO).

Average 70 new patients per month.

Responsible for business strategies, financial planning, produced reports as requested by CEO, provided all administrative assistance to CEO, marketing, vendor relations, inventory control.

Bookkeeping duties include AP,AR, Payroll, and HR.

Ensure compliance with State of Tennessee Licensure and Radiology Registration Requirements.

Schedule appointments, manage patient records, handle insurance claims, (billing and collections) and audit patient accounts.

Print treatment plans, discussed patient’s insurance coverage with patient, worked with patient to find all available financial options to help achieve completion of proposed dental treatment.

Work closely with patients, and dental labs, in person and via phone, to ensure customer


Involved in the design of an effective website.

Oral health education and instruction.

Explanation of proposed procedure’s.

Assist Dentist and Oral Surgeon

General and Cosmetic Dentistry


Functional Orthodontics

Oral Surgery

Oral Sedation Dentistry

IV Sedation Dentistry

Wisdom teeth removal

Bone grafts

Root canal therapy

Final impressions for crowns, bridges and dentures.

Realign of dentures, adjustments and repairs

TMD Appliances

Sleep Apnea Appliances

Custom Whitening Trays

IAOMT Protocol Trained for "safe" Mercury Removal w/proper equipment. (Safety to both Patient and clinical operators.)

Set up/break down of operatory between patients with assurance of sterilization required by OSHA/HIPPA Standards.

Dental Division Manager (RDA) / Administrative Assistant 3/2011- 3/2013

Center for Anti-Aging Medicine & Dentistry, Franklin, TN

Headed up the Dental Division of a start-up Multi-Specialty Facility Focused on Holistic Health and Wellness. Providing Dental Services, Chiropractic, Family Medicine, Message Therapy, Nutritional, and Medical Aesthetics.

Reported directly to the CEO.

Responsible for business strategies, financial planning, provided reports as requested by CEO, marketing, vendor relations, inventory control, and ordering supplies.

Bookkeeping duties included AP,AR, Payroll, and HR.

Ensured compliance with State of Tennessee Licensure and Radiology Registration Requirements.

Scheduled appointments, managed patient records, and handled insurance claims.

Printed treatment plans, discussed patient’s insurance coverage, worked with patient to find all available financial options to achieve completion of all dental work proposed.

Worked closely with patients, in person and via phone, to ensure customer satisfaction

All Clinical duties performed, were the same as listed above.

Lead Registered Dental Assistant 1/2010 - 4/2011

McKays Mill Dental, Franklin, TN

Originally accepted as an Intern to complete required 360 extern hours for RDA Certification; hired as Licensed Dental Assistant (1/2010); promoted to Lead Assistant (2/2010).

Offered the Office Manager position (5/2010), which I declined. My wish at that time was to continue clinical dentistry.

Printed treatment plans, discussed patient’s insurance coverage with patient, worked with patient to find all available financial options to achieve completion of all dental treatment proposed.


Worked closely with patients and dental labs, in person and over the phone, to ensure customer satisfaction.

Acknowledged for careful budgeting (consistently achieved goal not to exceed 4% of monthly

revenue to be spent on supplies). Thereafter, the Company rotated Dental Assistants from

other offices through McKay's Mill Dental to observe my excellent budgeting skills.

All clinical duties were the same as listed above, with the exception that the Dentist on staff or

myself were not yet IAOMT trained for safe mercury removal.

Owner & Manager 1996 - 2006

Desert Inn Professional Building, Las Vegas, NV

Oversaw building operations, safety requirements and human resources for this multi-office professional/medical office building.

Managed support-staff employment process, from recruiting to termination.

Ensured compliance with tenant Medicare/Medicaid requirements and building staff OSHA requirements.

Facilitating biannual building safety, operations and maintenance inspections.

Attended to the needs of national tenants, which comprised two-thirds of the building.

Compiled reports of end-of-year profit and loss statements, rent rolls, lease statuses and tax documentation to comply with lender requirements.

Favorably negotiated building leases to reflect current market values, location, adequate parking, allowable pass-through expenses, and percentages of current load.

Intake Coordinator Manager 1995 - 1996

HealthSouth Corporation, Las Vegas, NV

Managed, verified and authorized healthcare benefits, regulatory compliance, co-payment collection, billing, insurance claims and patient satisfaction for a busy multi-Physician office.

Fluent with the provisions of HMO/PPO plan coverage, Medicare, and Worker's Compensation.

Served as liaison between employees, patients and management regarding patient rights, confidentiality and complaints.

Trained Healthcare Professionals in regulatory compliance, conflict resolution and cross-functional procedures.

Successfully implemented a comprehensive administrative system that reduced patient non-compliance and no-shows by 33%.

Received several monthly awards from corporate office for 100% policy compliance.

Built an excellent team of human resources professionals recognized for their compliance records and excellence in patient satisfaction by being promoted to other HealthSouth facilities, where they led the resident staff in achieving those same high standards.

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