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Support Information Security

Location:
Elk Grove Village, Illinois, 60007, United States
Posted:
October 23, 2016

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Resume:

John L. Marshall

*** **** *******, **** ******, IL. 60047

E-mail: acw62c@r.postjobfree.com

Cell: 847-***-****

PROFESSIONAL SUMMARY

Information Technology professional with a wealth of experience including Information Security, Desktop and Web application development, Business process improvement, Project Management, LAN/WAN configuration implementation and support, Database creation, optimization, customization and support End User support/Call Center.

PROFESSIONAL EXPERIENCE

First Midwest Bank – Itasca, IL 1993 - Present

AVP - Workflow and Identity Management Specialist – 2015 – Present

Analyze current electronic and manual processes and effectively implementing technology based solutions that dramatically reduce time to completion of tasks. These processes include various internal business units including Loan and Credit Operations, Information Security, and IT procurement.

Assist with complex Application Development projects, and educating current staff as needed to complete projects.

First Midwest Bank, - AVP – System Security Specialist – 2006 – 2015

Analyzed, redesigned, and implemented a vastly improved application to effectively manage systems that colleagues have access to. This database also indicated what type of access a colleague needed based on their role. This lessened the effort and time needed by the IT Identity Management team to accurately set up access for new or transferred colleagues.

Developed, implemented, and performed the majority of Information Security access audits required to satisfy federal financial institution guidelines (GLBA, Sarbanes-Oxley among others). FMB had 0 adverse findings while I performed these audits.

Responsible for ensuring that all colleagues had the appropriate access to the systems required to perform their duties.

System Admin Experience with:

Active Directory (User & Group creation and Group Policies)

FIS Mainframe access (IMS, CICS, Cardbase, General Ledger)\] and Entitlement creation, management and audit

Lotus Notes User/Group and Policy creation

Wausau Optima IMS (Check Imaging Software)

Good for Enterprise

Cisco VPN

HID Global Remote Access (PIN generation on cellular devices)

Cisco Call Manager and Unified Communications/Voice mail

Salesforce.com

CrifAction

Encompass360

Responsible for the e-mail infrastructure for the enterprise. (Lotus Notes/Domino).

Configuration, optimization, maintenance and 3rd level support of access to e-mail via PC, Mobile device and Web interfaces. (Good for Enterprise on iOS, Android and Blackberry devices).

Proofpoint e-mail gateway administrative and troubleshooting duties.

Programmatically customized desired functionality needed by FMB that was not included in the product, or provided by the vendor for e-mail administration and other functions.

Communicated and worked with the vendor to isolate and resolve escalated issues.

AVP – Application Developer – 2002 – 2006

Implemented First Midwest Bank's intranet (still in use today).

Developed and maintained the majority of bank’s workflow applications initially written in Lotus Notes (Lotus Formula, LotusScript, JavaScript and Xpages).

Internally available employee directory (Notes Client and Intranet).

Human Resources application tracking activity from recruitment through termination.

Performance Review system which included; Loan Approval; Loan Review; On-Line request system that handled new hire, hardware/software, security and technical support work order entry, approval and tracking (all are still in use today)

AVP – Network Operations Specialist – 1996 - 2002

Assisted in the migration from a NetBIOS/TCP/IP network infrastructure to TCP/IP infrastructure.

Replaced OS/2 workstations and servers at all locations with Windows NT servers and workstations

Responsible for the maintenance and support of all network infrastructure devices, servers and workstations.

Responsible for all upgrades and maintenance of server and workstation operating systems

Indirectly managed and educated field support personnel.

Provided all user/network related support including outsourced vendors

LAN Operations Specialist – 1993- 1996

Responsible for the configuration, installation of all workstations, servers and network related hardware for all bank locations (Pre WAN)

Subject matter expert for the maintenance and support of all network infrastructure devices, servers and workstations.

Responsible for all upgrades and maintenance of server and workstation operating systems

Indirectly managed and educated field support personnel.

Provided all user/network related support including outsourced vendors

IBM/Advantis/Sears Technology Services – 1989 -1993

Responsible for Local, Wide Area Network and mainframe support for the Sears/IBM family of businesses

Assisted in the development and implementation of enterprise server and workstation configuration

Other Computer skills

Hardware and software installation maintenance and upgrade not listed above

Microsoft Word, Excel, PowerPoint, Outlook, Visio, Project,

SharePoint

Adobe Acrobat

Proficient in these programming/scripting/markup languages:

Lotus formula; LotusScript; Xpages (all versions from 4.x forward); JavaScript; Visual Studio .NET; LDAP; SQL; XML; XSL; HTML



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