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Customer Service Support

Willoughby, Ohio, 44094, United States
October 23, 2016

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Shonda Lovelace

***** ******** ***. ****** **** *4123



To offer effective support and "Go-Live" one on one clinical support, that will allow me to utilize my experience and education to make a significant contribution within an organization.


Go-Live Support, Epic Clinic/doc, CPOE Ambulatory, Cadence/ Inpatient, My chart, customer service, help desk, clinical experience and. I also have excellent troubleshooting and logical problem solving skills, great at multi-tasking.


Chicago Illinois

Lurie’s Children’s Hospital August 2016-September 2016

Assisted physicians with order entry, smart sets, smart tools, smart phrases and smart links.

Proficient in customization of preference lists.


St. Luke’s University Health Network

Allentown PA, December 2013-Janurary 2014

Participated in a series of go-lives at other St. Luke University sites

Assists physicians in order reconciliation and placing orders.

Works very closely with end-users, in problem solving during go-live

Assist in training programs on the EMR and works with other team members to facilitate a successful go-live

Epic Go-Live Activation Consultant

University of Cincinnati

Cincinnati Medical Center Ohio September 2013 – September 2013 (1 month)

Assisted physicians and nurses on the Coronary Critical Unit, and NICU Unit on navigating through the Epic System by placing orders, order sets, medication recs, setting preference list, smart phrases, and also Doc flowsheets. (NICU)

Epic Support Specialist

University of Maryland

Maryland Medical Center – Baltimore, MD June 2013 – July 2013 (1 month)

Maryland Medical Center ATE support for Inpatient & Outpatient nursing, physician, and surgical staff for Medical/Surgery, PreOp & Postop Units. Module(s) supported

OpTime, CPOE, & Clinical Documents.

Create workflows that meet office requirements for direct admission to inpatient from an ambulatory status.

Clinical Documents /CPOE Go-Live Support

St. Vincent Charity Medical Center, Cleveland Ohio January 2013 – March 2013 (2 months)

Supported OR physician, rehab physicians, clinicians and also Front desk clinicians.

Assisted providers and clinical support staff during the go-live implementation phase in Epic CPOE and clinical documents modules.

Epic Consultant

Alego Health

Eastlake Ohio, October 2011 – October 2012 (1 year)

Assisted physicians and nurses with order entry, smart sets, smart tools, smart phrases and smart links.

Proficient in customization of preference lists.

Assisted with arrival and discharge workflows. Proficient CPOE/CLIN DOC, AMBULATORY, INPATIENT modules.


2010 Kaplan University Cleveland, OH

Healthcare Administration

1994 Cuyahoga Community College Cleveland, OH

1992 Shaw High School Cleveland, OH

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