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Customer Service Representative

Brookville, Ohio, 45309, United States
October 23, 2016

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Roseann Bailey

*** ******** *****

Brookville, Ohio 45309


Universal Windows Direct- 08/22/2016-Now


*** ********** ****

West Carrollton, Ohio 45449

Sales Representative

Scheduling home improvement estimates via cold call.

Caregiver- 09/2010-07/2016

5681 Cobblegate Dr

Dayton, Ohio 45459

Took care of all basic affairs for my (now deceased) grandmother and currently terminally ill father. Cooked, cleaned, scheduled appointments for, medicated, etc.

Time Warner Cable- May 2010- September 2010

4333 Display Lane

Kettering, Ohio 45429

Customer Service Representative

Handling general inquiries about services provided, sales, setting up services, technical support, online assistance, more.

GE MONEYBANK- May 2008-March 2010

950 Forrer Blvd

Kettering, Ohio 45420

Customer Service Representative

Coached new hires, allowed them to use my personal performance in training. Handling credit card accounts for Sam's Club, Wal-Mart, and Discover. Answering general banking inquiries such as billing, payments reporting fraud, reissuing cards assisting Worker's from the store applying people for credit, much more.

InfoCision- January 2007- December 2007

101 Woodman Dr.

Dayton, Ohio 45431

Volunteer Recruiter

Coached new hires, allowed them to use my personal performance in training. Maintained a 24% sales rate. Inbound calls for the ministry section of our building, such as customer service for Benny Hinn. Outbound calls for recruiting volunteers for non-profit organizations.

Arby's -May 2005-May 2006


2305 Smithville Rd

Kettering, Ohio 45420

Cutomer Service Representative

Trained new hires. Closing the frontline, cashiering

Drive-thru, cleaning, etc.


Kettering Fairmont High School- 2001-2005

3301 Shroyer Rd

Kettering, Ohio 45429

High School Diploma

Sinclair Community College- 2002-2004

Obtained multiple college credits.

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