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Customer Service Representative

Location:
Boston, Georgia, 31626, United States
Posted:
October 23, 2016

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Resume:

acw60j@r.postjobfree.com

229-***-****

*** ******** ***

Boston, Ga 31626

SHAWANNA K. DAVIS

ACCOMPLISHMENTS

Customer Service Award, Letter of Recognition, Building Pro-Services Relationship Award 2014, Diploma in Criminal Justice 2015

SKILLS & ABILITIES

Power Equipment Certifications

Level 1 Administrative Office Certified

Level III Customer Service Certified

Order Management Skills

Pro-Business Management Skills

Special Ordering Skills

Level I Pro-Service Sales Certified

Level I Receiving and Stocking

Credit Management Skills

QSP Skills

Quote/Estimate Skills

Cash Handling Skills

Credit Application Skills

Cash Office/Customer Service Management

Pricing/Signage

Level I Installed Sales Certified

PROFESSIONAL EXPERIENCE

HARVEY’S GROCERY STORE

2003-2007 Customer Service/Office Manager

Earned Management Trust by serving as Key Holder, Opened and Closed Store, Enforced Store Policies, Managed up to 10-15 Employees at a Time, Scheduling, Till Reconciliations, Bank Deposits, Tax Exemptions, Handling Customer Complaints, and Receiving Phone Calls.

LOWE’S HOME IMPROVEMENT

April 17, 2007-Customer Service Associate

Cashiering duties, Providing Excellent Customer Service, Processing Credit Applications, Receiving payments, Processing Customer Returns, Answering Phones and Placing Phone Orders.

LOWE’S HOME IMPROVEMENT

2009-Receiver/Stocker

Unloading Trucks, Stocking Shelves, Utilizing Power Equipment to put up stock, Maintained Cleanliness of Receiving Area, Use of LRT Gun, Loading Pallet trucks, and Staging Freight to be Stocked

LOWE’S HOME IMPROVEMENT

2010- Pricing/Signage (Inventory Replenishment)

Changed Price Labels, IRP Scanning, Maintained Promotions and Markdowns, and Helped Prepare for Department Price Audits

LOWE’S HOME IMPROVEMENT

2011 to October 31, 2014- Pro Services Dedicated Cashier

Cashiering Duties, Taking Commercial Payments, Creating Invoices and Estimates, Phone Ordering, Commercial Deliveries, Processing Business Applications, Special Ordering, Providing Excellent Customer Service, and Price Matching.

TITLEMAX OF THOMASVILLE

November 3, 2014-current-Customer Service Representative

Answering phones, processing loans, writing expense checks, scheduling payment arrangements, processing payments, bank deposits, faxing, emailing, marketing, greeting and providing excellent customer service to customers.

EDUCATION

THOMAS COUNTY CENTRAL HIGH

1998-2002

3.2 GPA, College Prep Courses, High School Diploma

SOUTHWEST GEORGIA TECHNICAL COLLEGE

2005-2015

3.66 GPA, Criminal Justice Specialist Diploma in 2016

SOUTHWEST GEORGIA TECHNICAL COLLEGE

2016-present

3.66 GPA, Associate of Applied Science in Criminal Justice



Contact this candidate