Customer Service Representative
Resume:
*******@*****.***
Boston, Ga 31626
SHAWANNA K. DAVIS
ACCOMPLISHMENTS
Customer Service Award, Letter of Recognition, Building Pro-Services Relationship Award 2014, Diploma in Criminal Justice 2015
SKILLS & ABILITIES
Power Equipment Certifications
Level 1 Administrative Office Certified
Level III Customer Service Certified
Order Management Skills
Pro-Business Management Skills
Special Ordering Skills
Level I Pro-Service Sales Certified
Level I Receiving and Stocking
Credit Management Skills
QSP Skills
Quote/Estimate Skills
Cash Handling Skills
Credit Application Skills
Cash Office/Customer Service Management
Pricing/Signage
Level I Installed Sales Certified
PROFESSIONAL EXPERIENCE
HARVEY’S GROCERY STORE
2003-2007 Customer Service/Office Manager
Earned Management Trust by serving as Key Holder, Opened and Closed Store, Enforced Store Policies, Managed up to 10-15 Employees at a Time, Scheduling, Till Reconciliations, Bank Deposits, Tax Exemptions, Handling Customer Complaints, and Receiving Phone Calls.
LOWE’S HOME IMPROVEMENT
April 17, 2007-Customer Service Associate
Cashiering duties, Providing Excellent Customer Service, Processing Credit Applications, Receiving payments, Processing Customer Returns, Answering Phones and Placing Phone Orders.
LOWE’S HOME IMPROVEMENT
2009-Receiver/Stocker
Unloading Trucks, Stocking Shelves, Utilizing Power Equipment to put up stock, Maintained Cleanliness of Receiving Area, Use of LRT Gun, Loading Pallet trucks, and Staging Freight to be Stocked
LOWE’S HOME IMPROVEMENT
2010- Pricing/Signage (Inventory Replenishment)
Changed Price Labels, IRP Scanning, Maintained Promotions and Markdowns, and Helped Prepare for Department Price Audits
LOWE’S HOME IMPROVEMENT
2011 to October 31, 2014- Pro Services Dedicated Cashier
Cashiering Duties, Taking Commercial Payments, Creating Invoices and Estimates, Phone Ordering, Commercial Deliveries, Processing Business Applications, Special Ordering, Providing Excellent Customer Service, and Price Matching.
TITLEMAX OF THOMASVILLE
November 3, 2014-current-Customer Service Representative
Answering phones, processing loans, writing expense checks, scheduling payment arrangements, processing payments, bank deposits, faxing, emailing, marketing, greeting and providing excellent customer service to customers.
EDUCATION
THOMAS COUNTY CENTRAL HIGH
1998-2002
3.2 GPA, College Prep Courses, High School Diploma
SOUTHWEST GEORGIA TECHNICAL COLLEGE
2005-2015
3.66 GPA, Criminal Justice Specialist Diploma in 2016
SOUTHWEST GEORGIA TECHNICAL COLLEGE
2016-present
3.66 GPA, Associate of Applied Science in Criminal Justice
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