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IT,Electric Control Engineer

Springdale, Pennsylvania, United States
October 20, 2016

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Omer Ali Zaidan

Springdale, PA, USA C: 724-***-****

IT Technology PLC/Electrical Controls Engineering

Experienced and knowledgeable Control Systems and technology engineering professional trained in analyzing and customizing automation control/PLC systems/Computer Hardware-Software Systems. Actively seeking to contribute PLC/electrical controls solutions skills, strong technical knowledge, quality assurance, automated computer control systems design,and hardware/software support excellence in a role as automation controls engineer or IT professional with a progressive employer poised for growth.

Highly organized, poised, and energized by deadline-driven challenges with the ability to effectively consult on problem and project scope, and recommend technology solutions that surpass expectationqas while ensuring IT business technology continuity. Easily communicate complex technology concepts to technical and non-technical individuals in an easy to understand format.

Engage clients with clear and concise direction while providing effective desktop/server support, user training, application assistance, and client service excellence utilizing sound troubleshooting and problem resolution skills. Savvy networking support experience, delivering cost-effective IT solutions in Windows and manufacturing automation platforms. Fluent in English, Arabic, basic Turkish.

Education / Certifications

Bachelor of Control & Computer Systems Engineering – University of Technology, Baghdad, Iraq

Studies focused on relation between real automation and interface of computerized systems actions.

Designed ideal controllers that interface with technology systems, controllers, PLC, actuators, sensors, etc.

Certification in Oracle 9i, Developer 6i – Baghdad University Computers Center

Member – Iraqi Engineering Union - ID 2486

Technology Proficiencies

Computer Interface Expertise

Strong Network Administration

Control and Computer Systems Trained

Design Ideal Controllers and Systems

End User Software Training/Support

Work Independently or Team Player

Poised and Professional in Chaos

Quick to Learn New Processes

Effective Problem Resolution Skills

Client Satisfaction Focused

Oracle/SQL Systems Support

Desktop/Server Support & Service

Professional Experience

2016 to Present – Owner of Zaidans Computer Services, computer repair, Networking,Fixing PCs

I have this business part-time doing Computer Services, Networking and do repairs for business and private sector.

*Respond to technology issues and resolve them

* Complete regular computer maintenance on clients computers

* Provide internet services engineering that ensures business continuituity is maintained

* Provide IT Engineering support and service

2013 to 2014: Black & Veatch co., Bagdad, Iraq

Trainer and Analyst

Provided staff training within civilian centers owned by hospitals similar to the Center of Disease Control.

Managed the EIDSS (Electronic Integrated Diseases Surveillance System) that included all facets of system administration, staff training on systems usage, customization of program settings, and any systems development requirements.

Served as on-site IT administrator for the program that identifies and flags contagious diseases, supported by the U.S. and other countries utilizing the EIDSS system, related to the Ministry of Defence for the U.S.

Trained end users on utilizing this critical support software tool, its benefits, and how to customize and develop the software for each user specific environment.

Omer Ali Zaidan

C: 724-***-**** Page 2

2010 to 2013: Ministry of Planning/Central Organization for Statistics and Information Technology (COSIT)

IT Technical Engineer

Served as the IT Analyst, software helpdesk support engineer, and end user trainer for the Ministry of Sciences and Technology; provided detailed reports utilizing data housed in the Oracle database.

Responded to technology issues from end users including hardware/software issues, Intranet for the entire building and onsite networking issues.

Completed continuous computer maintenance services including software/hardware updates and fixes.

Provided Internet services’ engineering that ensured business continuity was maintained throughout entire site location.

Collaborated with electronic documentation team to build a programmed management system for the local university that provided greater technology design and systems engineering support.

Served as a technology/systems trainer at the local educational institute.

Laboratory information system served as trainer on this software along side with Training the Archiving Program for Ministry of Planning.

Test Control on some products as part of Analyst Consultant Group.

2009 to 2010: Al Seraj, Iraqi, Jordanian Company, Baghdad, Iraq

Sales Engineer/IT Engineer

Delivered solid technology sales engineering at client locations and provided new technology education to prospective clients for general distribution oil field components for the Rosemont “Emerson Group” a telecom distributor with territory that covered the middle and north of Iraq.

Provided IT engineering support and service as well as pre-sales support knowledge to prospective clients.

Demonstrated detailed engineering concepts to organizations in need of products that promoted longevity of in-field systems in manufacturing and production environments.

Pinpointed product excellence in level measurements, viscosity of liquids, and measuring devices in sales of technical tools to the oil fields.

2008 to 2009: Dar_Al Mas CO., Baghdad, Iraq

IT Technician/Contractor

Brought in for a short-term contract to setup network services and systems including repair of current computer hardware, UPS (uninterrupted power supply), computer motherboards, and other IT related hardware issues experienced by the end user community.

Successfully worked on and repaired up to 20+ computer systems each day and provided one-on-one end user support when required.

2008 to 2009: Al- Karkh Court, Baghdad, Iraq

Information Technology Contractor

Assisted in building out the site to support network operations that included cabling, panel box setup, and entire server area design as a contractor.

2008: Al.Nahrain University, Baghdad, Iraq

IT Technician/Help Desk Engineer

Served as the IT and Help Desk Support Engineer for the university within the legal and management affairs department for hardware, software, and networking issues.

Trained on Oracle system and ensured all data and reports were generated with an eye on accuracy, availability, and utilization excellence.

Built SQL reports using Oracle’s Report Builder; contributed to form design using Oracle Developer as the customization process lead.

2007 to 2008: Itkan Siemens – Zain, Baghdad, Iraq

Call Center Representative

Provided call center technical support for the Siemens client, an Iraqi communications company providing telephone service to Iraq.

Discussed client service requirements and called to gather additional information and demographics on service users including SIM card usage that followed all legal and regulatory compliance laws.

Last Job Refrence:

Special Projects Corp.

John Fox

Project Manager

Black & Veatch

MosAlarko Plaza One

16 Marksistskaya St

109147 Moscow, Russia


Subject: Letter of Reference Omer Zaidan

To whom it may concern,

I had the privilege of working with Mr. Zaidan in 2013 and 2014. In my role as Project Manager he was indispensable in helping me execute my job. Black & Veatch demands the best from professionals and Mr. Zaidan far exceeded our expectations.

Mr. Zaidan could always be counted on for his attention to detail. He does things correctly the first time. He is a team player and is always ready to help. He can be counted on finish on time the tasks he has been given. We at Black & Veatch grew accustomed to the perfection he delivered.

Among his many tasks, I relied on Mr. Zaidan to collect detailed software customization requirements, customize training plans and execute complex software training. Mr. Zaidan grew tremendously in his time working alongside Black & Veatch and he demonstrated his will to excel.

I can say without doubt that I wholeheartedly recommend Mr. Zaidan for any position for which he is qualified.

Respectfully yours,

John Fox

MosAlarko Plaza One МосАларко Плаза Один

16 Marksistskaya St

109147 Moscow, Russia

Tel: +7-495-***-**-** Fax: +7-495-***-**-** 109147 Россия Москва ул. Марксистская, 16

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