Quality Manager
Resume:
Thomas H. Matthews
Buchanan, MI. 49107
*****@*****.***
OBJECTIVE To earn a secure position in the Management field providing an opportunity to make a strong contribution through continued development of my professional skills.
EXPERIENCE
7/02-Present AM General
Quality Verification Shift Leader, AM General (3/15-Present) Mishawaka, IN
Lean Six Sigma Green Belt certified
Lead inspection planning for new vehicle program Mercedes R-Class 251, including procurement of test equipment; training; manpower; budget; skills certification
Manage Verification practical problem solving (PPS) activities to conclusion, including 8D
Responsible for weekly Executive level progress reporting to Mercedes and AM General
Shipping port liaison for Mercedes R-251 in Baltimore
Developed, wrote, and implemented standardized work using TeamCenter and DataCollect
Manage Verification activities of the entire plant including General Assembly, Body Shop, Paint Shop, and Repair/Reprocess
Manage and coach 6 direct reports, including 1 Shift Leader and 5 Group Leaders who manage and coach 54 Team Leaders and Team Members
Ensure compliance to ISO 9001, TS 16949 standards
Lead Verification department to over 20 successful audits since 2006
Quality Verification Assistant Shift Leader, AM General (7/13-3/15) Mishawaka, IN
Lean Six Sigma Green Belt certified
Lead inspection planning for new vehicle program MV-1, including procurement of test equipment
Assist Quality Control engineering in developing product quality standards
Manage vehicle flow system and pre-delivery after final inspection to reduce lead time to customer
Manage Wheel Alignment, Dynamic Vehicle Testing, Water Test, Squeak and Rattle processes
Assisted with creation of new PFMEAs with responsible departments
Ensure all customer complaints are professionally addressed and successfully closed out
Work with Supplier Quality for scrap resolution and cost recovery with direct push back to customers
Quality Verification Group Leader, AM General (4/06-7/13) Mishawaka, IN
Lean Six Sigma Green Belt certified
Hold daily line specific quality meetings with production focusing on problem solving
Supervise over 50 Team Leaders and Team Members
Responsible for 20 quality verification stations
Motivate, train, and develop employees to effectively perform their jobs utilizing standardized work
Subject matter expert for defect entry and reporting system, Plantman/Inspect
Utilize statistical methods, voice of the customer, and voice of process for continuous improvement
Ensure compliance to ISO 9001 standards
Production Group Leader General Assembly, AM General (12/03-4/06) Mishawaka, IN
Effectively ran multiple production systems, lines, and personnel to achieve maximum efficiency
Communicated best practices, problem resolution, and performance data
Enforced the fundamentals of GM Global Manufacturing Systems with lean manufacturing principles
Responsible for the safety and morale of the workforce, as well as the quality, delivery and cost
Motivated and developed up to 75 employees to effectively perform jobs utilizing standardized work
Implemented the Business Plan Deployment process for the General Assembly Team
Worked with all internal quality teams for timely resolution of out of specification issues
Contract Supervisor, Robinson Solutions - AM General (7/02-12/03) Mishawaka, IN
Implemented the Business Plan Deployment process for the Buildings and Grounds Team
Evaluated quality and performance to ensure group met continuous improvement objectives
Supported BPD by meeting planned budget and cost objectives
Responsible for all buildings and grounds related tasks including tour prep and snow removal
6/99-7/02 Manager, BioLife/NABI Biomedical Center Grand Rapids, MI/Saginaw MI/Chattanooga, TN
Coordinated training program for all employees in accordance with OSHA/FDA
Reported daily, weekly, and monthly to corporate office regarding analysis of center operations
Responsible for company logistical support for current and projected customer usage
Provided budget preparation and staffing in accordance with employee hours
Directed all customer recruitment events, advertising, and promotional campaigns
EDUCATION/CERTIFICATIONS
9/05-4/07 Bethel College, Bachelor’s of Science Organizational Management South Bend, IN
1/97-9-97 Certified Military Training Manager Kingdom of Saudi Arabia
6/95-8/95 Basic Non-Commissioned Officer’s Course Ft. Huachuca, AZ
4/94-5-94 Primary Leadership Development Course Republic of Korea
8/87-6-89 Southwestern Michigan College, Liberal Arts Dowagiac, MI
ADDITIONAL INFORMATION
QUALIFICATIONS: Over 20 years of valuable experience demonstrating leadership in fast-paced work environments; Ability to prioritize and multi-task efficiently under high pressure work conditions; Well-organized, confident decision maker adept at building and promoting a team atmosphere and effort; Positive motivator able to instill pride through positive results; Possess strong work ethic and enjoy challenges while taking pride in exceeding expectations.
My references, additional work history and last performance evaluation are available upon request.
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