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Redhat Enterprise Linux, Systems Administrator, Technical Account Mana

San Francisco, California, 94107, United States
October 20, 2016

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Nyla Kongsinh

San Francisco, CA ***** - 415-***-****

Authorized to work in the US for any employer


Sr. Consultant

Ignite Technologies (formerly HexisCyber Solutions) Austin, TX - March 2016 to Present

- Assess customer requirements in regards to use of Sensage AP

- Design architecture involving interoperating RedHat Linux systems, data flow and external integration

- Install, configure, integrate and troubleshoot SenSage AP software on RedHat Linux

- Development of source log integration and parsing mechanisms using SenSage AP technology

- Development of SQL analytical reports and report schedules

- Facilitate problem resolution with SenSage AP technical support

- Monitor customer’s production system

- Provide customer training on SenSage AP technology

- Provide application knowledge transfer and facilitate customer hand-over

- Travel to customer sites 25-50% of working time

- Act as SenSage AP’s technical representative to customer

Solution Manager/Technology Architect

Cerner Corporation - Kansas City, MO - February 2014 to March 2016

- Solution owner of Cerner's security software, P2 Sentinel running on RHEL, used by over 350 clients globally

- Develop and oversee solution roadmap, developing functionality whilst incorporating regulatory changes

- Management of third party relationship, ensuring third party content is developed in line with roadmap (on- time)

- Act as subject matter expert across Cerner, providing support to sales and executives with client demonstrations and discussions

- Conduct black box design and testing of solution before package releases, including RedHat Enterprise Linux and solution installations

- Maintains external and internal documentation on P2 Sentinel with each release

- Provide support to our consultants doing implementations as well as our internal help desk in our hosted and SaaS environments (after hours included)

- Develop architecture for backup and DR option for the solution

- Monitors integrated Nagios and Ganglia tools within solution

Successes in this role include:

- Oversee development of a brand new release, including rolling out to both US and global client base

- Migrated the solution from legacy cluster to new VM's

- Develop automation configurations

Technology Consultant

Cerner Corporation - London - January 2012 to February 2014

- Working with UK clients with both hardware and application upgrades and migrations (VMS to AIX/HPUX)

- Working with European clients with hardware migrations, included database migrations (10G to 11G)

- Installing and troubleshooting Oracle 11gR1 ASM, Red Hat Enterprise Linux 5.8 and 5.5

- Administered VMWare for client sites – deployment and management

- Implementation of Cerner's disaster recovery solution for UK clients

- Implementation of Cerner's 724 Access (Read-Only) disaster recovery solution

- Implementation of Cerner's Olympus (monitors health of backend)

- Implementation of Medical Device Interfaces within laboratories of hospitals

Technology Consultant

CernerWorks - Kansas City, MO - October 2008 to January 2012

- Work directly with clients who are undergoing hardware upgrades on UNIX platforms.

- Install RedHat Enterprise Linux, HP-UX, Oracle, Websphere MQ Series, ServiceGuard on backend servers - Completely saw through successful application-tier migrations for several clients

- Train clients on basic knowledge of the new operating system (HPUX/AIX)

- Successfully configured and trained clients on their Disaster Recovery setup.

- Effectively troubleshoot application issues before and after go-live

- Install Linux, HP-UX, Oracle, MQ Series, ServiceGuard on backend servers

Support Analyst

Cerner Corporation - April 2007 to October 2008

- Provide support for HomeWorks, RoadNotes, and EDIS (Emergency Department) solutions

- Monitoring, troubleshoot and resolve time-critical production application and system issues

- Provide 24/7 rotational on-call support for both HomeCare and EDIS solutions

- Work with other associates in HomeCare with user related issues

Desktop Support Technician - Tier III

Bombardier - Learjet - Wichita, KS - October 2004 to April 2007

- Provides third-level support for end-users and perform follow-up and evaluation of IT services

- Assist other representatives and departments with user related problems involving SAP and CATIA

- Responsible for support for over 1200 employees within the facility and across the country

- On-site assistance in supporting opening of new facility in Queretaro, MX


Bachelor of Business Administration in Management Information Systems

Wichita State University 2004


Summary of Skills

- Strong communication and organizational skills, and the ability to successfully handle multiple tasks

- Excellent OS backend skills in VMS, AIX, HPUX & RedHat Enterprise Linux

- Knowledgeable with DNS, DHCP, NIS, and LDAP

- Strong interpersonal skills, with the ability to build and maintain excellent working relationships with our clients

- JIRA/Salesforce/Git/Confluence/VM experience

- An excellent understanding and practical experience of the global healthcare market

- Committed to finishing tasks to a high quality

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