Nyla Kongsinh
San Francisco, CA ***** acw5wm@r.postjobfree.com - 415-***-****
Authorized to work in the US for any employer
WORK EXPERIENCE
Sr. Consultant
Ignite Technologies (formerly HexisCyber Solutions) Austin, TX - March 2016 to Present
- Assess customer requirements in regards to use of Sensage AP
- Design architecture involving interoperating RedHat Linux systems, data flow and external integration
- Install, configure, integrate and troubleshoot SenSage AP software on RedHat Linux
- Development of source log integration and parsing mechanisms using SenSage AP technology
- Development of SQL analytical reports and report schedules
- Facilitate problem resolution with SenSage AP technical support
- Monitor customer’s production system
- Provide customer training on SenSage AP technology
- Provide application knowledge transfer and facilitate customer hand-over
- Travel to customer sites 25-50% of working time
- Act as SenSage AP’s technical representative to customer
Solution Manager/Technology Architect
Cerner Corporation - Kansas City, MO - February 2014 to March 2016
- Solution owner of Cerner's security software, P2 Sentinel running on RHEL, used by over 350 clients globally
- Develop and oversee solution roadmap, developing functionality whilst incorporating regulatory changes
- Management of third party relationship, ensuring third party content is developed in line with roadmap (on- time)
- Act as subject matter expert across Cerner, providing support to sales and executives with client demonstrations and discussions
- Conduct black box design and testing of solution before package releases, including RedHat Enterprise Linux and solution installations
- Maintains external and internal documentation on P2 Sentinel with each release
- Provide support to our consultants doing implementations as well as our internal help desk in our hosted and SaaS environments (after hours included)
- Develop architecture for backup and DR option for the solution
- Monitors integrated Nagios and Ganglia tools within solution
Successes in this role include:
- Oversee development of a brand new release, including rolling out to both US and global client base
- Migrated the solution from legacy cluster to new VM's
- Develop automation configurations
Technology Consultant
Cerner Corporation - London - January 2012 to February 2014
- Working with UK clients with both hardware and application upgrades and migrations (VMS to AIX/HPUX)
- Working with European clients with hardware migrations, included database migrations (10G to 11G)
- Installing and troubleshooting Oracle 11gR1 ASM, Red Hat Enterprise Linux 5.8 and 5.5
- Administered VMWare for client sites – deployment and management
- Implementation of Cerner's disaster recovery solution for UK clients
- Implementation of Cerner's 724 Access (Read-Only) disaster recovery solution
- Implementation of Cerner's Olympus (monitors health of backend)
- Implementation of Medical Device Interfaces within laboratories of hospitals
Technology Consultant
CernerWorks - Kansas City, MO - October 2008 to January 2012
- Work directly with clients who are undergoing hardware upgrades on UNIX platforms.
- Install RedHat Enterprise Linux, HP-UX, Oracle, Websphere MQ Series, ServiceGuard on backend servers - Completely saw through successful application-tier migrations for several clients
- Train clients on basic knowledge of the new operating system (HPUX/AIX)
- Successfully configured and trained clients on their Disaster Recovery setup.
- Effectively troubleshoot application issues before and after go-live
- Install Linux, HP-UX, Oracle, MQ Series, ServiceGuard on backend servers
Support Analyst
Cerner Corporation - April 2007 to October 2008
- Provide support for HomeWorks, RoadNotes, and EDIS (Emergency Department) solutions
- Monitoring, troubleshoot and resolve time-critical production application and system issues
- Provide 24/7 rotational on-call support for both HomeCare and EDIS solutions
- Work with other associates in HomeCare with user related issues
Desktop Support Technician - Tier III
Bombardier - Learjet - Wichita, KS - October 2004 to April 2007
- Provides third-level support for end-users and perform follow-up and evaluation of IT services
- Assist other representatives and departments with user related problems involving SAP and CATIA
- Responsible for support for over 1200 employees within the facility and across the country
- On-site assistance in supporting opening of new facility in Queretaro, MX
EDUCATION
Bachelor of Business Administration in Management Information Systems
Wichita State University 2004
ADDITIONAL INFORMATION
Summary of Skills
- Strong communication and organizational skills, and the ability to successfully handle multiple tasks
- Excellent OS backend skills in VMS, AIX, HPUX & RedHat Enterprise Linux
- Knowledgeable with DNS, DHCP, NIS, and LDAP
- Strong interpersonal skills, with the ability to build and maintain excellent working relationships with our clients
- JIRA/Salesforce/Git/Confluence/VM experience
- An excellent understanding and practical experience of the global healthcare market
- Committed to finishing tasks to a high quality