Elizabeth Thompson

Cell: 602-***-****

acw5ly@r.postjobfree.com

OBJECTIVE

Pursing opportunity as a Customer Service Specialist.

QUALIFICATIONS

Committed to quality customer service with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Outstanding customer service skills; diplomatic and patient with all types of individuals and organizational skills

Highly Organized, with great attention to detail and follow-through

Bilingual in both English and Spanish

Computer skills include: MS Office Suite and Excel

EMPLOYMENT

August 2010 to INDEPENDENT CONTRACTOR PHOENIX, Arizona

November 2014 CARETAKER

Provided personal care services to my terminally ill mother and performed housekeeping and dietary duties.

February 2005 to ADVANCED SECURITY PHOENIX, Arizona

October 2005 Contract Security

Contracted to J.P Morgan Chase Security to monitor door alarms

Monitored Bank alarms and visually assessed the situation through C.C.T.V. via computer, this entailed multiple location in different states.

May 2002 to STATE OF ARIZONA, D.E.S. PHOENIX, Arizona

February 2003 Clerk Typist III

Answering calls from general public

Provided information concerning State programs using computers

Translated letters from English to Spanish

Opened and distributed mail, mailed application information and updated client's confidential records to ensure accuracy

September 2001 to STATE OF ARIZONA, PHOENIX, Arizona

February 2002 D.E.S. Personnel & Child Support

Clerk Typist III

Retrieved Personnel files and filed 200 items per day

Answered telephones, direct callers and answered inquiries

Opened mail and photocopying

EDUCATION & VOLUNTEER

Diploma East High School PHOENIX, Arizona

June 2010 to July 2010 Desert West Community Center PHOENIX, Arizona