Objective

To contribute in the Build and implementation of Healthcare Information Technology (HIT) systems in the Healthcare industry utilizing my expertise within nursing, HIT knowledge, analytical decision-making and excellent clinical skills.

I have a strong desire to make a significant contribution to the Meaningful use of EMR systems in order to improve the outcome of patient health and satisfaction. I am a self-driven individual, results oriented healthcare clinician and information technology professional. I am looking to apply the above combined experience in Epic Care Ambulatory and Inpatient “Build” and ““Go-Live”” opportunities.

Education

Lancaster General Health, Lancaster Pennsylvania, November 2012

Credentialed Epic CPOE/CPOM

Huron School of Nursing, East Cleveland, Ohio. December 2009

Associate Degree in Nursing – RN Diploma with outstanding 3.5 GPA

M.S. University, Vadodara, Gujarat, India.

Bachelors of Science in Electrical Engineering

Certifications

NCLEX-RN (#358511), Ohio Board Of Nursing,

Successfully completed Health Information Technology course offered by Tri-C College where I gained overview knowledge about health informatics and Vista

EPIC Certification in EpicCare Inpatient Clinical Documentation NVT 2015

Epic Inpatient, Port Huron Medical Center, Port Huron, MI Sept-Oct’ 16

Directed physicians in writing progress notes, H&P, and admission and discharge

Trained physicians in using the voice recognition software “Dragon”.

Assisted Nurses and Nurse Techs in personalizing their “My Lists”, documenting in the flowsheets, adding LDAs, Admitting and discharging the patient to the unit via Unit Manager utility.

Epic Inpatient, Lutheran Medical Center, (NYU)Brooklyn, NY Aug, 2016

Trained Radiology technician in documenting the sonography exam

Trained the Front desk in arriving the patient.

Epic Inpatient, Wheaton Healthcare, Milwaukee, WI May, 2016

Supported nurses in documenting admitting and discharging the patient to the unit

Assisted nurses in charting in the flowsheets, and efficiently adding an LDA

Aided nurses in administering blood products.

Epic Inpatient, Integris Hospital, Enid, Oklahoma April, 2016

Trained nurses in using Rover for administering medications and also documenting vital signs

Epic Inpatient, MD Anderson Cancer Center, Houston, Texas March, 2016

Assisted Physicians in documenting progress notes, create note templates, admitting, discharging and transferring patients and Nurses in creating and documenting Care Plans, Patient education, accurate intake-output, as well admit and discharge patients.

Epic Inpatient, Weiler Hospital, Montefiore Medical Center NY February 2016

Supported physicians in using the voice recognition software “Dragon” to writes progress notes, H&P, and discharge notes.

Supported nurses in admitting, discharging, and transferring the patient

Trained nurses in documenting in the flowsheets including adding LDAs as well as administering blood

Epic Inpatient. Warren Hospital, St. Lukes University Medical Center, PA January 2016

Assisted nurses in administering blood products, documenting assessments and intake and outputs in the flowsheets, escalating the login issues to the administration

Trained physicians in writing progress notes using problem oriented charting functionality, H&P, and in dictating using “Dragon”

Epic Inpatient, UMMS, Baltimore, MD November 2015

Trained physicians in rounding, writing notes, in admitting and discharging a patient, how to make Smart Phrases, personalizing their note templates, personalizing their medications.

Educated nurses in documenting the intake and output at the end of the shift, how to initiate and document on the care plans and patient education

Epic Inpatient, SouthCoast Health Systems, MA & RI October 2015

Educated nurses in administering and documenting blood products, documenting assessment in real time versus back charting

Assisted physicians in documenting their assessments using Notewriter functionality, how to make their own smart phrases, and personalizing their frequently ordered medications

Epic Inpatient Sutter Health Systems, Sacramento Medical Center, CA August 2015

Directed nurses in creating and documenting on the care plans and patient education on the patients’ arrival to the unit and during the patients stay in the hospital, documenting blood administration, and documenting patients’ assessment

Educated physicians on the meaningful use and how to write the notes using problem oriented charting, assisted in copying smart phrases from their colleagues, personalizing their frequently ordered medications and lab orders

Epic Ambulatory Greenville Health Systems July 2015

Supported surgeons and nurses in an Ambulatory setting at a Bariatic outpatient facility.

Guided surgeons in completing the Plan and Wrapup activities and directed them how to write notes using problem oriented charting

Supported nurses in Rooming the patient and escalating the issues of charge capture to the command center

Epic Ambulatory

Brigham and Women’s Faulkner Hospital, Boston June 2015

Supported Physicians, Nurses, and MA’s charting and documenting patient’s visit

Provided support to the physicians in building templates in Notewriter and Smartphrases.

Epic Inpatient

Memorial Health University Medical Center Savannah, GA May 2015

Provided at the elbow support to nurses and physicians in admitting, transferring and discharging the patients

Supported nurses in initiating care plans and patient education

Epic Experience

Epic Inpatient

Sutter Health, Sacramento CA Feb 2015

Provided support to nurses in documenting assessments, trained them how to put in the telephone orders from the physicians, totaling the intakes and outputs at the end of the shifts, admitting and discharging using the Unit manager

Trained physicians in writing progress notes by building their own templates, customizing their order sets, in discharging the patient from the unit, personalizing their frequently ordered medications, labs, and imaging orders

Epic Ambulatory Support

Saint Francis Health System, Laureate Psychiatric Hospital & Clinic, Tulsa, Oklahoma, June-July 2014

Provided at the elbow support to the physicians and front desk.

Trained physicians to make their own Macros, SmartPhrases, and encouraged them to use SmartLinks for speeding up writing notes

Epic Inpatient Support

Woodwinds Hospital, HealthEast Health Systems, Minneapolis, MN May-June 2014

Provided support to nurses and physicians charting and documenting during the go live phase

Trained physicians in Dragon speech recognition to facilitate speedy charting using the SmartPhrases, Smartlists, and Smartlinks.

Supported the nursing aides and unit clerks in admitting and discharging the patient from the floor.

Epic Ambulatory Support

Saint Francis Health System, Tulsa, Oklahoma, May 2014

Provided ATE support and training to the physicians in the ambulatory setting

Trained them in efficient and timely charting keeping the meaningful use guidelines using Smartphrase, Smartlink, and building Smarttext..

Epic Inpatient Support

Alegent Creighton Hospital, Omaha, NE (Lasting Hope Recovery Center) April 2014

Provided support to Physicians in the Behavioral Health Hospital

Provided support and escalated the problems specific to the Hospital while discharging the patient and printing the AVS wherein the indications were not flowing.

Epic Ambulatory Support Feb 2014

Alegent Creighton Hospital, Omaha, NE

Supported physicians and medical assistants during Epic implementation.

Provided support to physicians for charting using software Dragon and managing therapy plans in the pain clinics

Epic Floor Support

St. Luke’s Hospital, Sutter Health Systems, CA. Nov. 2013

Supported Nurses and physicians during the Epic implementation from paper charting.

Taught how to manage the care plans and patient education as well as totaling the intakes and outputs during at the end of shift.

Helped physicians ordering medications and discharging the patients as well as in preparing their smartphrases and ordersets.

Epic Ambulatory Support October 2013

Alegent Creighton Hospital, Omaha, NE

Supported Physicians with setting up the Dragon commands and Charting during the patient visit and managing in basket messages .

Supported nurses charting the patient visit as well as managing in basket messages

Epic Ambulatory Support October2013

CHI, Tacoma, WA

Supported Physicians with setting up the Dragon commands and Charting during the patient visit as well as managing in basket messages.

Epic Floor Support

St. Joseph Medical Center, Tacoma, WA August 2013

Supported nurses and physicians as ATE support.

Epic CPOE Support

Cheyenne Regional Medical Center, Cheyenne, WY June 2013

Supported Physicians, Surgeons, and nursing staff post go-live

Specific support to the Surgeons in selecting the “Order Sets” for the pre and post surgery

Escalated the security issues to the Tier 2 support. Worked alongside Tier two making EMP and SER updates to ensure RN’s and MD’s issues were resolved timely.

Supporting Physicians and Surgeons creating SmartPhrases and Order Sets and personalize their Progress Notes and H&P

Epic “Go-Live” Support

Good Samaritan Hospital Medical Center, Long Island NY March 2013

Provided at-the-elbow to Physicians for “CPOE” and nurses for clinical documentation

Customized Progress notes and Smartphrases using Smartlinks and Smartlists for Physicians and Surgeons

Epic “Go-Live” Support

Parkview Regional Medical Center, Fort Wayne Feb 2013

Provided elbow to elbow support to physicians and nurses during the “go-live” phase on oncology floor

Supported physicians in ordering medications, performing patient admission, transfer, and discharge and medication reconciliation.

Supported nurses in documenting nursing interventions and Medication administration on eMAR

Epic “CPOE” Support

Lancaster General Hospital, Pennsylvania Oct. - Nov 2012

Did undergo training for five days for CPOE and CLINDOC and received Credentialed status.

Supported physicians entering orders electronically, charting progress notes, Op-notes, helping create their own SmartPhrases, SmartTexts, Macros for ROS and Physical in H&P notes, and emphasizing the use of Navigators

Reported build issues to the command center and escalated them according to the situation

Escalated Security issues to the Tier 2 support. Worked alongside Tier two making EMP and SER updates to ensure RN’s and MD’s issues were resolved timely.

Epic “Go-Live” Support

Wake Forest Baptist Medical Center, N. Carolina Sept. 20 2012

Provided elbow-to-elbow support to physicians and nurses for a Big Bang Go-live that started from 20th Sept. that lasted for about 4 weeks

Helped physicians create SmartPhrases, associate SmartLinks, make new SmartTexts for their progress notes and other procedural notes

Assisted nurses in documenting their EWS, vital signs, administering blood and blood products, intake and output

Troubleshooting the common log-in issues and directing the build issues regarding templates to the build team

Assisted the nursing staff in printing the AVS after physician had completed the medical reconciliation by pointing out the required documentation that must be done in order to print it

Escalating the issues regarding charting and scanning medication to the command center in order to enhance patient safety.

Epic “Go-Live” Support REMOTE

Contra Costa Regional Medical Center, California Aug - Sept 2102

Providing remote assistance to Physicians, Surgeons, and Nurses in the operating room, PACU as well as pre-op. by troubleshooting the errors due to incomplete charting

Reporting and escalating non-Epic related issues as well as build issues to Tier 2 level

Epic “Go-Live” Support

Lee Memorial Hospital, Florida Aug 2012

Assisting nurses in documenting the intake/output, vital signs, medicine administration, ordering medications and other procedures

Troubleshooting the errors resulted due to incomplete charting and rectifying them

Providing elbow to elbow support to nurses in Pre-op and PACU

Epic “Go-Live” Support

Contra Costa Regional Medical Center, California July 2012

Provide (Epic Detention, OpTime, ClinDoc, & Orders ) elbow-to-elbow support to Inpatient Nurses and Physicians in the Pre-Op, Intra-op, PACU, and Anesthesia

Provide (Epic ClinDoc, Orders &) elbow-to-elbow support to Outpatient Nurses and Physicians (i.e., Cardio, Radiology & Lab Departments)

Assisting in troubleshooting and resolving deficiencies in patient charting (Vitals, Intakes and Outputs, Ordering medications & Changing log-in context)

Reporting various IT Epic & Non Epic issues regarding build errors to the Resolution Center

Supporting Nursing and Physician staff via Telephone

Provide remote access assistance to staff guiding them through resolution

Assisting Surgeons while in surgery using Optime, Note-Writer, Smartphrases, Smartlinks, Smarttext within their progress notes and other procedural notes

Epic “Go-Live” Support

Epic Consultant inpatient Good Samaritan Hospital, Cincinnati May - June 2012

Provided elbow-to-elbow support to Physicians and Nurses in the Med-Surg and oncology floor with CPOE, MAR, workflow, Notewriter, and other clinical tasks, ordering medications and putting in order sets

Assisted in troubleshooting basic log-in issues, worked with the Command Center to resolve issues

Assisting in troubleshooting and resolving deficiencies in patient charting (Vitals, Intakes and Outputs, Ordering medications & Changing log-in context), viewing lab status, and documenting piggy back infusions

Provided daily reports to the Command Center regarding major issues

Assisting Physicians in charting progress notes using (Note-Writer, Smartphrases, Smartlinks, Smarttext) within their progress notes and other procedural notes

Epic “Go-Live” Support

Epic Consultant Inpatient/Outpatient, Medina Hospital, Medina Ohio Mar - April 2012

Deployment support for Inpatient ““Go-Live”” via direct elbow-to-elbow floor support to Physicians and Nurses in the Med-Surg unit (Assisted them with documented Epic Doc Flowsheets, Note Writer, MAR, Care Plan/Patient Ed, Work List, and Device Integration.)

Troubleshooting Inpatient “Capsule” data collection devices in Med-Surg and Labor and Delivery

Reported all Epic related issues to Command center

Assisted Physicians and Nurses with Daily Workflows and Tasks

Worked closely with various Application Coordinators to provide resolutions regarding major issues’

Trained Nurses on documenting infusion, I/O, drips, vital signs, and assessments.

Epic “Go-Live” Support

Epic Consultant Lakewood Hospital, Cleveland Ohio Oct 2011

Assisted the Physicians and Nurses Inpatient ““Go-Live”” via direct elbow-to-elbow floor support to the various Inpatient units by assisting them with “how-to” documented Epic Doc Flowsheets, Note Writer, MAR, Care Plan/Patient Ed, Work List, and Device Integration)

Assisted Physicians and Nurses in understanding ordering and documentation techniques where needed

Assisted in building various departmental Smartsets within Epic

Communicated system changes and information between Clinical and IT staff

Resolved numerous Issues’ with end users by providing elbow support to nursing staff in documenting vital signs, fluid output and input, and other nursing interventions

Epic “Go-Live” Support

Epic Consultant Fairview Hospital, Cleveland Ohio Sept. 2011

During the ““Go-Live””, I had an opportunity to learn Epic Ambulatory workflow analysis, building users, providers, profiles, and set security points. Familiar with Epics Hyperspace and building within (Text/Reflections) environment

Assisted doctors and nurses shoulder to shoulder with application access, entering orders and charting

Provided on the job support during “Go-Live” of EPIC documentation for nursing

Assisted Nurses in ordering labs, medications, adding consults, and assessment charting

Assisted Physicians using Epic Smartsets, Visit navigators and charting Progress notes

Cerner Experience

Cerner Go-Live Support (Ambulatory)

Adventist Hospital, Selma, CA Nov-Dec 2013

Work alongside Physicians & Nurses to provide informal user training and support for new functionalities

Trained physicians / residents / NP / medical students during Go Lives on Powerchart, Powernote, Firstnet, eMar, iView, Clin Doc, and CPOE.

Liaison between medical staff and Cerner technical team

Soarian MAK

University of Massachusetts, University Campus. March 2014

Supported Nurses during the inpatient implementation of Bar Code Medication Administration.

Elyria Memorial Hospital Oct. 2010 – Nov. 2011

Staff Nurse (Cardiovascular Unit)

Duties included taking care of Cardiac patients with by-pass surgery, carotid endarterectomy, DVT, COPD, and other cardiac interventions. Learned charting in Sorian and did also attend an 8 hour class prior to Sorian “Go-Live”.

Worked as a RN at Pearlview Care Center in Brunswick, Ohio, from June, 2010 to

October, 2010 Duties included taking care of long term care patients as well as those requiring rehabilitation.

Trained in patient assessment, medication administration, catheterization, sterile dressing technique, e-MAR charting, and patient education.

Skilled in running IV medication with five rights of medication, drawing blood samples.

Proficiency on 12 lead EKG and Blood Glucose machine

Worked as RN at Willowood Care Center in Brunswick, Ohio. Duties included taking care of long term care patients and patients requiring rehab after being discharged from a hospital.

Learned Epic EMR charting during nursing school internship

While pursing my ADN, following clinical rotations Aug 2008 - Dec 2009

Medical-surgical Nursing

Provided total patient care while administering medications, assisting with activities daily living including patient morning care, bed making, nutrition, and safety.

Took vital signs, blood glucose value, EKG, Blood sampling, administering injection and IV medications

Learning suctioning techniques, applied sterile techniques, and tub feeding

Psychiatric Nursing

Acknowledged and understand the patient’s Axis diagnosis, mental behavior and their history via excellent communication skills. Also, performed Relaxation technique for psychiatric patients

1998-2009

Worked at Atlantic Tool and Dye Co., Strongsville, Ohio as a press operator.

Duties included operating Automatic as well as manual presses, performing hourly part checks according to data instructions provided, maintaining cleanliness around the presses, and, reporting any part deformities to the QA department.

1985 - 1998

Worked as an Electrical Maintenance Technician at Indian Petrochemicals Corporation limited in Vadodara, Gujarat, India

Performed routine maintenance of plant lighting

Performed troubleshooting techniques to isolate faults within various motor control centers and power control centers

Performed preventive maintenance and breakdown of electric motors as well as transformers

References: Available upon request.

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