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Customer Service & Warehouse Manager

Location:
Atlanta, Georgia, United States
Salary:
11
Posted:
October 20, 2016

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Shauntrice D Davis

**** **** **** ** ** Atlanta, GA 303**-***-*** 9773 CELL acw5hu@r.postjobfree.com Objective

I am currently seeking an a dministrative position a llowing for exhibition of demonstrated organization, customer service, communication, and operation management skills proven by eight years of successful employment.

Profile

Motivated, personable business professional with college business degree. Talent for quickly mastering technology. Diplomatic and tactful with professionals and nonprofessionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team building skills. Skills Summary

Property Management

Quickbooks/Insight

Call Center IN/OUT/Dialer

AS400/Oracle/SQL/Medisoft

Transportation Logistics

Real Trans

Software/iRealtyMgr/Ocean

Operation/Account Manager

Accurint/LexisNexis

MASterMind/ Websafe

Accounting/Payroll/Invoicing

All Microsoft

Programs/OpenOffice.org

Property & Casualty Insurance

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Prepare complex reports for vendors and corporate directories, ensuring full compliance with agency requirements and tight deadlines.

Coordinate training classes for employees, providing counseling and educating employees on proper techniques and professional development.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee front/back office operations and provide impeccable customer service:

Develop and implement strategic marketing plan for business: DETAIL MASTERY & ORGANIZATION

Ma nage all aspects of day to day operations as one owner company: o Client scheduling for busy office averaging 48 appointments weekly with full supervision of a total of 180 employees.

o Finances: accounts payable/receivable, invoicing, payroll, budgeting. o Compliance with all facility and employee, state and federal policies, and insurance and housing requirements.

Employment History

SOUTHEASTRANS INC – C ollege Park, GA

Dispatcher/Dispatch Urgent Recovery, 2 015 TO PRESENT COSTAR GROUP, LLC – Atlanta, GA

Real Estate Market Analyst, 2 014 to 2015

PLANET FULFILLMENT/PRIVATE LABEL NUTRA – Norcross, GA SR Returns Dept Associate/Labeler/Quality Control Lead, 2 013 to 2015 ACKERMAN SECURITY SYSTEMS INC – N orcross, GA

Dispatcher/SR Customer Care Rep, 2 012 TO 2014

Shauntrice D Davis

2821 Zane Grey Dr SE Atlanta, GA 303**-***-*** 9773 CELL acw5hu@r.postjobfree.com ALARM MONITORING COOP INC – L ilburn, GA

Dispatcher/Customer Service Rep, 2 011 TO 2013

CREO PROPERTY PRESERVATIONS, LLC – Atlanta, GA

Office Manager/Dispatcher/ Home Inspector/Dispatch Trainer, 2 009 to 2011 NATIONAL REALTY SERVICES DIRECT – Duluth, GA

Sr. Customer Service/Sales Rep/Trainer, 2 007 to 2009 SECURITY FORCES INC – Decatur, GA

Account Manager/Dispatch Supervisor, 2 007 to 2008 MOD SECURITY – Atlanta, GA

Office Manager/Operations Manager/Lead Trainer, 2 005 to 2008 Education

AAONLINECLASSES.COM – Norcross, GA

Pre Licensing Agent for Property & Casualty, July 2012 SCORE: 99 ASHWORTH UNIVERSITY – Atlanta, GA

Bachelor’s Degree in Business Admin, N ov 2012 GPA: 3.6/4.0 ASHWORTH UNIVERSITY – Atlanta, GA

Diploma in Property Management, April 2012 GPA: 4.0/4.0 GEORGIA MLS INSTITUTE– Tucker, GA

Georgia Real Estate Pre Agent, S eptember 2012 GPA: N/A BROWN MACKIE COLLEGE – Atlanta, GA

Associate’s Degree in Business Management, J une 2008 GPA: 3.0/4.0 References

Available upon request.



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