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Customer Service Manager

Bryan, Texas, United States
October 20, 2016

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Professional Summary


Work History


*** ***** ****, *****, ***** 77802 • Cell: 979-***-**** • Manager with 30 years experience in planning, organization development, and general and administrative management. Managing store's operations area. Selecting, supervising and developing staff. Partnering with others to achieve business results. Planning, organizing, and making informed decisions. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Exceptional communication skills.

Strong client relations

Floor set design expertise

Proficient in cash management

Shipping and receiving professional.

POS systems expert

Shipping and receiving professional

Training development aptitude

Credit card processing

Area Sales Manager, 11/2006 to Current

Stein Mart – College Station, Texas

To ensure company's standards are being met, as per SOP. Customer Service.

Tracking penetration reports monthly.

Daily merchandising, ad sets, stock status of the areas. Interviewing, reference checks, new hire paperwork. Developed and cross train associates to multitask. Store opening and closing procedures.

Daily deposits, cash handling operations.

Earned management trust by serving as key holder, responsibly opening and closing store. Successfully acquired an average of 15 new customers per month, generating a 9.4% growth in revenue. Assistant Store Manager, 02/2006 to 10/2006

Linens N Things – College Station, Texas

Fulfilling company's mission of exceeding our guests expectations every way, everyday. Avoiding any operations gaps.

Market and manage merchandise of the most profitable line in the company. Received extensive store management training and developed valuable leadership skills. Weekly assessments of P & L reports.

Penetration reports store level, district level, company level. Ensures presentation of company's Best Bets, top 100 skus, daily. Answered product questions with up-to-date knowledge of sales and store promotions. Assistant Store Manager, 03/2000 to 01/2006

Stein Mart – College Station, Texas

Supervised and coordinated activities.

Semi annual budgeting.

Maintain controllable expenses.

Trained and developed staff.

Developed effective interviewing skills.

Ensured high quality store presentation.

Developed a strong customer focus.

Created an empowering environment.

Developed a collaborative team focus.



Contributed to creating a secure store environment. Maintained Human Resources.

Three promotions in three years.

Department Lead, 01/1997 to 03/2000

Foley's – College Station, Texas

Planned, developed, and supervised daily activities. Improved client satisfaction scores.

Highest merit earned.

through customer satisfaction scores during first four months of employment. Built long-term customer relationships and advised customers on purchases and promotions. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Night Manager, 01/1984 to 01/1997

Hillier Funeral Home – Bryan, Texas

Fulfilled customers' needs.

Assisted in basic store operations.


Superior customer services.

H.S. Diploma: Mathematics/Journalism, 1989

Bryan High School - Bryan, Texas

Mathematics/Journalism Lettered in UIL for Mathematics and Journalism 1987, 1988, and 1989 Customer Relations

Earned highest marks for customer satisfaction, company-wide. Selected for 2 A-team store openings

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