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Customer Service Administrative Assistant

United States
October 19, 2016

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Addison Group University of Chicago Hospitals Multiple Contracts

Administrative Assistant June 2016 – July 2016

Utilized the EPIC system to verify patient information

Scheduled patients for appointments

Answered calls from patients and provided any information they might for appointments

Lab Coordinator October 2015 – February 2016

Processed physician lab requests for departments throughout the hospital

Provided quality customer service in-person & over the phone

Utilized the EPIC system to verify patient information and enter lab orders

Private Duty October 2013 – August 2015

Home Healthcare Provider

Provided in-home healthcare for elderly clients

Shopping, cleaning, cooking, ADL’s, medical appointments

Monitored blood pressures & blood sugars

Fresenius Medical Care June 2009 – October 2013

Patient Care Technician/Administrative Assistant

Charted, filed, answered phones

Updated policies & procedures

Hemodialysis in a chronic setting

Loyola University Medical June 2003 – March 2008

Center Service Representative/Certified Phlebotomist

Demonstrated leadership and effective communication with co-workers and other hospital employees

Organized patient schedules and lowered patient wait times

Coordinated blood draws, EKGs and Pre-op Testing


Certification, Dialysis Technician August 2008

CMK Staffing & Home Health, Westmont, IL

Certification, EKG Technician November 2005

Truman College, Chicago, IL

Certification, Phlebotomy Technician June 2004

Loyola University Medical Center, Maywood, IL

Radiology Technologist Program August 2003 – December 2004

Triton College, River Grove, IL

Radiology Technologist Prerequisites August 2000 – May 2002

Moraine Valley Community College, Palos Hills, IL


Computer Programs: Microsoft Office EXCEL, MISYS, EPIC, SUNQUEST

Typing Speed: 60 WPM

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