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Support Project Management

San Francisco, California, United States
October 19, 2016

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Sally Zhang

*** ********. ** *****

Phone: 415-***-****



Contribute Project Management / IT Business Analyst (SAP/ EDI / ERP / Magento) knowledge & experience to corporation that will encourage my technical and professional growth.


SAP Certified Application Associate


Business Analysis and consultant, Project Management - Implementation, documentation, training with full project life cycle; the ability to perform system configuration; excellent time-management skills, creative thinking, organization skills. Effective coaching and knowledge transfer skills; advanced analytical and problem-solving skills; Excellent skills in SAP Implementation and end-user training and on-going customer support; Experience in SQL Server 2008; T-SQL, PL/SQL data analysis; Crystal report 2008/2011 with SAP; EDI functions; Visio; UNIX, Linux, Windows DNS administration; Symantec Backup Exec 2010; TCP/IP protocols, IIS; Cisco switches & firewall administration.


10+ years of related technical experience in an Operational Environment, Strong client-facing skills and the ability to interface with both technical and non-technical users; Experience in Business Analyst, ERP Applications support and project management. Experience in working with functional management and other technical staff to accomplish business objectives; Ability to multi-task and manage work priority; Strong leadership skills and the ability to multi-task within a dynamic workplace.

Aug 2015 to Present Samuel Hubbard Shoe Company LLC

IT Business Analysis Mill Valley, California USA

Gather and document requirements from key stakeholders, as well as assisting in developing project plans and timelines to successfully deploy solutions.

Implement and configure system to meet company requirements and participate in end-user training.

Analyze special shoe industry business and workflow requirements, write detailed requirements which will then be developed into specific technical requirements using computer technology and design and implemented in our computer-based Enterprise Resource Planning system and ecommerce website.

Study company’s existing computer hardware and software and provide input on improvement of such hardware and software; work with our existing staff in providing assistance in software implementation, creating test plans, installation plans, and other project direction.

Analysis of the Company’s wholesale business special requirements and the direct to consumer ecommerce business via our customized web site.

Provide new system solutions (e.g. a business-to-business website) and carefully design reporting and analytic reports as we evolve the business.

Support EDI transactions, including diagnosis & resolution of partner issues and technical issues. Responsible for the daily EDI process, using 850, 997, 810, 856, 860,940,945

Setup of all new customer EDI integrations, setup, connection and testing

May 2015 to Aug 2015 Fortress Technology Inc.

Business Analyst Toronto, Ontario

Manage and support SAP enterprise system – Brazil, UK and CA three division

Develop SAP reports by difference division's business requirements

Admin the SAP system and develop the SQL view, stored procedure

Update the SAP system and admin the outside consult company and developer team

Jan 2014 to May 2015 Collaboration Solutions

ERP System Functional Analyst Toronto, Ontario

Manage, Configuring, maintain and support various day-to-day operations of ERP system.

Develop reports by Crystal Report 2011, identify and analyze problems and propose solutions.

Administer, maintain and implements procedures for ensuring the security and integrity of the ERP system.

Create, maintain, update and improve procedural documentation.

Implement, manage and support ERP system user security profiles.

Monitor ERP system performance and problem troubleshooting.

Sep 2013 to Dec 2013 Vision33 Inc. San Francisco, California

ERP Implementation Consultant

Assist in defining project scope, developing long term plans, and developing strategies, drafting business cases, budget analysis, conducting feasibility studies and completing cost benefit analysis

Gathering and documenting requirements from clients and analyze business and process problems; Analyze historical performance/ failure data, and perform root cause analyses; determine and/or recommend alternatives for resolving issues or business improvements

Install and configure SAP ERP to meet each client's individual requirements, and participate in end-user training and on-going customer support. Major focus on the provision of application support service to clients via phone, email, and on-site.

May 2009 to April 2012 Digital Specialty Chemicals Ltd. Toronto, CA

IT Application Support & System Analyst

Collection and Diagnose enterprise business flow and SAP ERP requirements, problems, develop and implement solutions in SAP ERP environment. Effectively understand relevant business processes so that they can be modeled in internal systems

Define scope and requirements of new developments to meet business process changes requirements in SAP ERP

Manage, maintain and support daily operations of SAP ERP system

Develop SAP Master data analysis reports by Crystal Report based on user’s requirement

Work with functional area users to identify and analyze problems and propose solutions

Modify SAP Module print layout.

Administer, maintain and implements policies and procedures for ensuring the security and integrity of the SAP ERP system

Search and present new SAP Add On solution based on new business process requirement

Create, maintain, update and improve procedural documentation

Coordinate between internal users and SAP partner technical support.

Organize SAP meeting with internal department managers to get more SAP running request.

Present MRP running process to related internal SAP users.

Sep 2007 to May 2009 RightOne Software

ERP System Analyst Manage, maintain and support operations of ERP system, Implement and maintain ERP configuration. Effectively understand relevant business processes modeled in internal systems;

Nov 2006 to May 2007 SNI Group Company (College)

IT Support and Trainer (Part-Time) Train the Microsoft Office 2007, MS Access, Crystal report, SQL 2005 course; Developed, maintained the ASP.NET website and Applications; Designed, developed the Applications.

Feb 2005 to Sep 2006 Solectron Canada

Systems Testing Specialist IBM Laptop system test; LCD monitor test; Cell phone test; Hands on support to conduct systems test. Testing and implementation of system solutions, and prepare it by developing and executing test plans.

Jan 2003 to Feb 2005 Grenoble Public School Toronto

Application Support (Volunteer) Maintenance and install School Educational application

May 2000 to April 2002 Northeast Power Generation

Computer System Analyst Responsible for configuring, monitoring, tuning, and troubleshooting ERP technical environment. Also, provide 3rd level customer support for ERP clients, technical training, and operational support. Provide ERP Module data input and guidance on business processes matters; Training users.

Sep 1991 to May 2000 LIAONING Electric Power Survey& Design Institute

IT System Analyst Responsibility for Application support & implementation, MIS functions. Analyzed, designed and test quality assurance, and plan& statistics software system. Maintained, implemented the data backup for MIS Project, including the pricing, drawing, design etc. mixture control and manage into a complex system.


Northeast University Computer Science

SHENYANG Electric Power Institute Computer Application

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