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Support Assistant

Illinois, United States
October 21, 2016

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Martha Koechig

*** ******** *****

Round Lake Beach, IL 60073


Objec ve: To be a part of a company or business that is fulfilling, offering my many years of experience to make a difference that brings success and a great name to my employer. Career History

May 2003-July 2016: Village of Round Lake, Round Lake, IL Execu ve Support Assistant

Provided support to the execu ves such as researching and fact finding for various subjects. Provided general office support to execu ves such as preparing correspondence, filtering calls and mee ng with residents and business owners on complaints or concerns. Assisted in the prepara on of mee ng packets and ensured that all intended recipients received the needed informa on for mee ngs. Primary Contact for Zoning & Business Licensing

Provided zoning informa on and zoning processes to applicants. Confirmed zoning on land parcels, met with applicants to provide guidance of the procedures needed for reques ng zoning relief. Primary contact for business licensing. Met with applicants and provided guidance on business licensing. Deputy Clerk

Served in the same capacity as the elected Village Clerk by filling in for her at mee ngs when needed, cer fied official documents and copies of documents, assisted with filing records, and swore in police officers.

Recording Secretary

Served as the Recording Secretary to Plan Commission/Zoning Board of Appeals Board, as well as various other mee ngs of the Liquor Commission, Business Owner and Home Owner mee ngs. The vast majority of mee ng minutes were approved with minimal discussion or correc ons. Freedom of Informa on Officer

Served as the primary Freedom of Informa on Officer by responding to informa on requests per the Illinois Freedom of Informa on Act. Researched laws and obtained assistance with the Village A orney on delicate requests of informa on.

Website Maintenance

With minimal training, updated the content on the Village Website, ensuring items were up to date on the various webpages.

U lity Billing

Provided necessary support to the Administra ve Staff as needed regarding u lity billing on the phone and in person, o en mes receiving praise from residents on the welcoming I offered. Sole interpretor of the Spanish language to the general public about various topics including u lity billing.

February 2002-November 2002: Building Department – Village of Round Lake Employed part- me. Processed building permits and assisted the general public.

1998-1999 – Recep onist/Secretary - Rolf C. Campbell & Associates, Lake Bluff, IL Greeted people on the phone and in person providing informa on on the company and se ng up mee ngs. Provided general secretarial du es.

1989-1999 – Various Retail/Factory/Warehouse

From the age of 14, held various posi ons at Burger King, K-Mart, Jewel, Venture, and White Hen in the town of Mundelein, IL

Also worked at Decorel in Mundelein in the assembly line stapling picture frames. Worked at Fidelitone in Wauconda picking and packing products. Educa on

Obtained various cer ficates of comple on for Microso Excel, Word, and general computer training. College of Lake County, Grayslake, IL – 1995 Completed Courses and obtained the G.E.D. Mundelein Highschool, Mundelein, IL – 1989-1990

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