Louis L. Miller, Jr.

**** ******** ****.

Condo Unit #33

Jacksonville, FL 32207-2418

904-***-****

904-***-****

acw58z@r.postjobfree.com

Summary of qualifications:

Experience teaching within DCPS and post-secondary college settings, within an urban population;

Demonstrating and achieving leadership and measurable results in academic, professional, extracurricular, and/or volunteer settings;

Sustained focus in the face of challenges;

Critical thinking showing accurate linkages between cause and effect for relevant solutions;

Superior organizational abilities merging planning and managing responsibilities;

Retrieval and compiling of data to ensure proper updates for State of Florida regulations;

Excellent handling of special projects as directed.

*Experience*

Duval County Public Schools 1701 Prudential Dr. Jacksonville, FL 32206 August 2014 – September 2016

*Eighth Grade Public School Teacher/Instructor* (Under June Marshall 904-***-****)

Instruction of eighth grade English Language Arts, Critical Thinking, and Intensive Reading/Language Arts classes at Kirby-Smith Middle School. (Magnet and STEAM feeder school for high school magnet programs)

Facilitating and tutoring within various educational software applications successfully transitioning students to a better educational environment and preparation for high school. (Increased scores of prior grade assignment of student population)

Florida State College at Jacksonville 4501 Capper Road Jacksonville, FL 32218 March 2009 – Current

*Adjunct Professor* (Under Teresa McAllister 904-***-****)

Adjunct professor duties teaching Pre-collegiate and General Education Development along with Adult Basic Education classes within a college setting at two campuses. (Consistency shown in development of student and class guidelines for the determination of grades consistent with the College’s grading standards in courses assigned.)

Successful ratings for tutoring on various educational software applications, for students and staff, in helping to better transition both to a better educational environment.

Training of interns done on basic education practices for K through adult school levels.

Extended temporary Student Retention Specialist/Advisor functions with cooperative partnering between students and faculty to identify students’ need of assistance. (Commendations and accolades given for such)

Ensuring academic objectives met, within Advisor duties, with referrals to community resources assisting students in overcoming obstacles for attending college with follow-up.

Developed and implemented strategies for providing enhanced program-specific support services for students coupled with assisting students with academic affairs and participating in administrative college recruitment efforts.

Jacksonville Greyhound Racing/bestbet Jacksonville 201 Monument Rd. Jacksonville, FL 32224 February 2012 – Current

*Specialized (Prior Law Enforcement Only) Security Specialist* (Under Mr. Haley 904-***-****)

Vigilant and specialized proprietary protection services for Jacksonville Greyhound Racing’s bestbet facilities.

Duties not limited to advanced investigations, gaming law investigations, surveillance; investigations of vandalism, larceny, terrorism, and additional criminal activity.

Training of new staff done.

Martial Arts United Association of Florida 8206 Philips Highway, Suite 01 Jacksonville, FL 32256 February 2009 – Furlough

*Partner and Assistant Lead Instructor* (Under Jeranamo Willis 904-***-****)

Positioned as a business partner and senior instructor, within a small martial arts organization, to submit business propositions for regional operations.

Leveraging functions to implement strategies for potential business needs in the regional juvenile judicial and criminal justice environments. Sessions held covering juvenile and domestic violence, child abuse identification, and bullying intervention policies and procedures at the State Attorney’s Office.

Instructing in self-defense and additional processes that include but are not limited to: life skills, nutrition, wellness, anger management, conflict resolution, first aid training, natural disaster preparedness and youth bully intervention skills.

Citigroup 14000 Citicards Way Jacksonville, FL 32258 November 2001 - November 2010

*Lead Specialist and Dialer Systems Operator* (Under Jennifer Sharah 904-***-****)

Fundamental roles as a late stage/tier Pre-litigation Collections Lead Specialist, within several systems, to facilitate financial workouts, concession arrangements, and regulated pre-litigation processes.

Workforce Unit and interdepartmental transfers to perform Systems Dialer Operator/Administrator functions and assisted in establishing exceptional results from international risk management systems audits.

Extended temporary work within HR Clerk functions with functionality in vacation, time audits, and payroll tasks.

Leadership roles with assignments to Unit Management in production and furthered team strategies and entry agent orientation for two Citicards units resulting in accolades from executive levels of Citigroup.

Convergys’ Corporation’s AT&T Broadband 8000 Baymeadows Way Jacksonville, FL 32256 August 1998 - March 2002

*Trainer/Lead* (Under Jamie Thompson 904-***-****)

Consulting for the AT&T Digital Broadband Provisioning Center within telecommunications home phone set up.

Successfully managed beginning phases of a twelve to twenty-one agent technical team.

Technical SME assignments for performing intervention and interfacing with different telecommunications agencies for root cause analysis of telephone center issues.

Adjunct training of staff with the new AT&T Digital Broadband Provisioning Center systems with successful supervisor duties supporting a call center team of twenty agents, prior to being assigned as a transition agent.

*Volunteering*

Numerous volunteer hours are maintained at localities such as St. Mary’s Episcopal, Church of Jacksonville (CJAX), Church of Our Lord and Savior Jesus Christ (COOLJC), YMCA, FSCJ, and include the Teen Court Program at the State Attorney’s Office.

*Education*

Southern Illinois University (Satellite), Mayport Naval Station Jacksonville. Degree in Workforce Education. Specialization in Development and Training.

Current and prior certifications: Current - Teaching, Gaming, Weapons, CPR, First Aid, AED, Third Degree Black Belt in Tai Kwon Do and Hap Ki Do Martial Arts. Prior – Banking, Telecommunications, Criminal Justice (Advanced Law Enforcement), Classified Military (Nuclear Missile Repair), Nuclear Power Plant Security, and Fire Fighting.

*Memberships*

SHADCO (Sheriffs Advisory Council, Southside Jacksonville)

NARC (National Association of Retired Cops)

References

Submitted upon request.

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