Narendra Besta

Phone: 310-***-**** Email: acw58t@r.postjobfree.com

IT Quality Assurance Manager

Dedicated and motivated professional with a strong background in Manual/Automation Testing, CRM, Quality Control, and Organizational Leadership. Over 15+ years of successful experience consulting on multifaceted IT projects, developing test strategies, directing teams of productive employees, and facilitating positive relationships with a wide range of clients, colleagues, stakeholders, and key business partners. Consistently recognized for outstanding contributions and solid reputation for resolving complex issues. Commended for efficiency, priority management, communication, and troubleshooting skills. Advanced expertise in mobile/web applications, SFDC architecture, and white/black box, functional, STLC, automation, GUI, systems, E2E Testing, Mobile Application Testing and regression testing.

Areas Of Expertise

IT Quality Assurance

Software Engineering

Agile Methologies

Server Administration

Functional & Regression Testing

Software Life Cycle Management

Web Applications Testing

Middleware Testing

Defect Management

Technology Integration

Data Mining & Analytics

Dashboard & Reporting

Workflow Optimization

SFDC Architecture

Mainframe Solutions

Field Services, CRM Domains

Expert in Test Data Mangement

Mobile Application Testing

Training & Team Building

Project Management & Coordination

Strategic Planning

Process Improvement

E2E Testing

CURRENT Work Experience

AT&T – Los Angeles, CA 5/2015-Present

Software QA Manager/Test Delivery Lead

Plan and coordinate End to end Testing for Field Service project releases. Work collaboratively with a team of 25+ to develop and implement end to end test scenarios, methodologies, documentation protocols, and process improvements to ensure end-to-end coverage. Analyze data and provide feedback on requirements, design and integration scenarios. Perform Test Plan Walkthroughs, assist with defect management initiatives & trouble shoot defects, and support UAT as needed. Interpret data requests, review and approve LOE proposals from Vendor, and introduce effective new testing methodologies. Consolidate metrics and maintain accurate reports for releases.

Software & Tools: Siebel Field Services, Mobile Andiod & IOS App devices, Click Software, HP Tools, SOA Test, QTP, Seleinium

Previous Work Experience

DIRECTV – Los Angeles, CA 2/2012-4/2015

Software QA Manager/Test Delivery Lead

Plan and coordinate Systems Integration Testing for various Scheduling & Routing releases. Work collaboratively with a team of 25+ to develop and implement test cases, methodologies, documentation protocols, and process improvements to ensure end-to-end coverage. Analyze data and provide feedback on requirements, BR, design, and integration test cases and scenarios. Perform Test Plan Walkthroughs, assist with defect management initiatives, and support UAT as needed. Interpret data requests, review and approve LOE proposals from Vendor, and introduce effective new testing methodologies. Consolidate metrics and maintain accurate reports for releases.

Software & Tools: Siebel Field Services, Mobile Andiod & IOS App devices, Click Software, HP Tools, SOA Test, QTP, Seleinium

Computer Science Corporation USA – Foster City, CA 5/2011-1/2012

Quality Assurance Manager/On-Site Coordinator

Supported a complex Global Customer Assistance Services (GCAS) Siebel replacement project meant to better manage service requests, portfolios, and workflows. Analyzed and interpreted functional requirements, assessed downstream impact, documented test scope, and compiled risk mitigation strategies with respect to testing and product implementation. Developed cases and scripts, assisted with troubleshooting efforts, tracked and prioritized defects, and established best practices. Supervised and motivated junior team members and adhered to specified deadlines. Participated in product readiness and release decisions and worked closely with business partners, vendors, stakeholders, and offshore teams to ensure quality project deliverables.

Software & Tools: Siebel Call Center, Siebel Analytics, SQL Server 2005, Oracle 11g, IBM Rational, Clear Quest

Wipro Technologies – US 5/2009-4/2011

QA/Test Lead/On-Site Coordinator

Successfully completed an array of technology expansion and integration projects while working with top-tier clients including Morgan Stanley & Smith Barney, McGraw-Hill.

Analyze Business / Functional Requirements, Raise gaps in requirements, Recognize downstream impact, Understand & Document test scope delineating priorities including risks & possible risk mitigation plan with respect to testing & production implementation. Estimation of efforts, data preparation and execution timelines, this involves mapping functional requirements into test strategy, functional matrix, test scenario / test cases/scripts design & execution. Implement best test practices, standards and processes, troubleshoot test issues.

Logging of test results, analysis of the defects/test results, track and prioritize defects, participate in product readiness and release decisions. Co-ordination with the Business Partners & Stake Holders, Technology Vendors, Offshore test team in identification and resolution of any functional defect / issue, ensuring quality product deliverables. Successful managing, monitoring and mentoring of junior QA team members - Making them aware of the overall testing strategy & processes & resolving their functional queries related to project.

Assist Test Manager in the Test Release execution & Test Environment Planning as well as in the defect life cycle activities & seeking project test sign-off from relevant stakeholders in stipulated project/release deadlines

Wipro Technologies – India 2/2005-4/2009

QA/Test Lead/On-Site Coordinator

Successfully completed an array of technology expansion and integration projects while working with top-tier clients including McGraw-Hill, Medtronic, 3M, Farmers Insurance, and Microsoft.

Preparing Test-plans and Writing test cases for that work package as per the requirements.

Distribution of work to team members as per the requirement.

Creating and maintaining daily activity Reports and other QA related documents for the team.

Preparing test builds and executing testing in functional and regression testing phases

Raising and maintaining defects with Bug tracking tool Quality Center for recording testing faults in integration testing and system testing.

Doing Regression Analysis and Testing for that effected Area of the functionality after the developer fixes the fault.

Onsite, offshore co-ordination with related to project in solving problems

Helping the Manager in doing the appraisal feed back activities.

Sphinx Networks Pvt. Ltd. - India 8/2001-1/2005

Software Testing/Engineer

Served as a programmer, functional tester, and software engineer and worked with high-profile clients to support the design, development, implementation, and improvement of data storage and mainframe systems.

Performed Initial analysis on requirements & Estimating the efforts for the request. Analysis of the required programs/functionality, so as to incorporate the needed change & preparing unit test plans. Carrying out testing to check correctness of the modifications made. This involved Functional tests, unit testing and integration testing to check the modified changes work correctly across the entire system. Study the design documents and make appropriate modifications after proper analysis. Make code changes or write new code as per the design documents. Developing test data to carry out unit testing. Unit test all the new code & code changes.

Education

Osmania University - India

Master of Computer Applications (MCA) 2001

Bachelor of Computer Sciences (B.Sc. Electronics) 1998

Technical Proficiencies

Operating Systems: Windows 95/98/00/XP, MVS, OS/390

Languages/Databases: COBOL, JCL, SQL, SQL Server 2005, SQL Server 2000, DB2, VSAM

Testing/Tracking Tools: HP ALM, QTP, Seleinium, IBM Rational, Product Studio, SOA Test, QTP, FILE-AID, XPEDITER

Software Tools: Siebel CRM, Siebel Call Center, Siebel ecommerce MS CRM, Salesforce.com CRM, Siebel Analytics, Click Software, Mobile Andiod & IOS App devices

TRAININGS

Dale Carnegie Eight Week Course on Effective Communications in 2015

Mobile Applicaiton Testing at STARWEST Conference in 2015

Crucial Conversation Training in 2014 by External coach at DIRECTV.

Attending DIRECTV TOAST MASTERS program to improve communication skills.

Part of Book Reading Club to improve Group Discussions skills.

RECOGNIZATION

Most Valued Person (MVP) award in DIRECTV SQA team.

Participated in LA Marathon in 2016.

Was part of DIRECTV/AT&T Several Volunteer Programs.

Part of DIRECTV Team Fulfillment Fund programs to raise funds for good cause.

Awarded DIRECTV TOAST MASTERS Best Speaker in 2015.

STRENGTHS

Excellent team member with good interpersonal communication skills.

Possess strong problem analysis skills, with ability to follow project standards.

Excellent ability to quickly master new concepts.

Ability to work well under tight schedules.

Can contribute as a team player or individually to be of Value addition for the Organization

Contact this candidate