Brian Luckenbaugh

**** ******** ** ********, ** *0109 571-***-**** acw58l@r.postjobfree.com

LinkedIn:

https://www.linkedin.com/in/brian-luckenbaugh-4a187266 SYSTEMS ADMINISTRATOR DESKTOP SUPPORT WEB DEVELOPMENT QUALIFICATION SUMMARY

A highly motivated, goal-oriented Systems Administrator with 10 years of Management experience. A proven team player with the ability to integrate strategic and cost effective IT solutions. Highly organized with the ability to manage multiple projects, people and meet deadlines. Excellent verbal and written communication skills. US CITIZEN TECHNICAL SKILLS, TRAINING & EDUCATION

• Information Security

• Administrative / Technical Support

• Analytical & Problem Solving Skills

• Switches, Firewalls, Access points, LAN/WAN

• Microsoft OS, Exchange & Active Directory

• Apple OS X – server app, devices & software

Northern Virginia Community College - Manassas, VA Computer Science (currently enrolled)

• HTML, CSS, Javascript

• WordPress website administration

• MySQL /workbench database management

• Ticketing/asset Management Systems such as Track IT

• Hardware & Software Maintenance

SQL Bootcamp (2016)

OS X El Capitan Certified Support Professional Certification (2016) OS X Yosemite Support Essentials Training (2015)

WORK EXPERIENCE

DC International School Washington DC 2014 – Present Systems Administrator

Duties & Responsibilities:

• Performed hands on desk-side support on hardware and software applications; assure system integrity and stability, maintained network printers with firmware updates.

• Acted as liaison between customers and vendors. Worked with vendors on problem identification and resolution with respect to enterprise level network management, design and performance issues.

• Enforced and supported DC Public Schools information system guidelines (including privacy requirements) on machines, ensuring all machines in local and remote locations are compliant with security policies through regular scanning of machines to update and apply other security-related mandates.

• Conducted network security updates, including updates on various government proprietary software; maintained inventory of machines and peripherals.

• Maintained and updated an inventory regarding additions, disposals, machine names, MAC addresses, makes/models, locations, purpose of devices, and the user's contact information for all local and remote assets.

• Designed and implemented division-wide standard for all assets to streamline the hardware upgrade process.

• Processed requests for new hardware and software; deployed, upgraded, and disposed of all computer systems, software, and associated peripherals.

• Developed and presented, both verbally and in writing, highly technical information and presentations to non-technical audiences at all level of the organization.

Experience Works Arlington, VA 2014 – 2014

IT Consultant Tier I & II (2nd shift)

Duties & Responsibilities:

• Established and executed in-house operating procedures and documentation process for troubleshooting hardware and software issues for both onsite and remote locations.

• Managed and organized queue by scheduling appointments and effectively tracking and resolving all trouble tickets within allotted performance requirements.

• Provided prompt and accurate technical support, ensuring workstation / server data integrity and utmost customer satisfaction.

• Served as a backup to the IT Manager when required Brian Luckenbaugh

7692 Duneiden Ln Manassas, VA 20109 571-***-**** acw58l@r.postjobfree.com LinkedIn:

https://www.linkedin.com/in/brian-luckenbaugh-4a187266 NON-IT RELATED EXPERIENCE

Miller & Long Bethesda, MD 2010 – 2014

Safety Manager

Southland Concrete Dulles, VA 2005 – 2010

Safety Manager

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