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Payroll Support

Spanish Fort, Alabama, United States
October 21, 2016

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Lethia Riker

*** ********* *****, ******, ** **526 407-***-****


Accomplished Payroll Business Analyst with over 29 years of experience that works well with both external and internal customers. Excellent skills in problem solving, payroll, research and training others. Proven ability coordinating successful projects in a team environment. Developed new processes and streamlined existing processes while keeping both customers and the company in mind. Analyzes information and resolves issues to positive customer resolution. Multi-tasks at a variety of job duties. Self-directed and motivated team player. Trains others in job skills and processes.


03/07/11- 07/29/16 Orange County Comptroller’s Office Orlando, FL

Payroll Specialist

Process Payroll for all Orange County Fire Rescue by auditing and expanding payroll transmittals.

Input Payroll exception data.

Process adjustments to prior payrolls.

Review and process Employee Changes Notices.

Process Employment Verifications and Workers’ Compensation wage statements.

Process all Garnishments for all departments including: Child Support, IRS Levy’s, Student Loans, Writ of Garnishment etc. And investigate any questions that may come in regarding Garnishments.

Investigate and answer questions that come from Fire Rescue Department.

07/25/10 – 02/18/11 Accountemps/Robert Half Orlando, FL

Payroll Specialist for SeaWorld Parks and Entertainment

Process various types of Liens, Garnishments and Child Support deductions for all SeaWorld employees. Including sending answers and termination letters when needed.

Update time in Kronos timekeeping system. Approve and close time cards for payroll runs for Corporate biweekly employee’s.

Process payroll for Corporate biweekly employee’s.

Investigate and answer questions that come in on the payroll line and or via email regarding payroll and or garnishment questions.

Open and process incoming mail.

09/11/06 – 06/30/09

Hewitt Associates

Orlando, FL

Payroll Business Analyst

Validated payroll weekly, biweekly and monthly pay runs. Balanced gross-to-net and banking totals, validated inbound/outbound interface files, confirmed tax files, and audited all manual entries into payroll system.

Calculated employee termination payouts.

Investigated and resolved employee payroll issues for multiple clients.

Partnered with others to develop their knowledge through formal and informal training.

Researched overpayment collect backs by investigating and calculating payments owed.

Reviewed ongoing processes to ensure quality measurements are being performed.

Documented daily functions in Standard Operating format.

Partnered with other team members to assist in absences or heavy workloads.

03/04/05 – 09/08/06

Advantage Services Group

Maitland, FL

Payroll Garnishment and Cash Management Processor

Processed various types of Liens, Garnishments and Child Support deductions including withholding and remittance of the funds.

Performed multiple banking job duties such as stop payments, researching check status processing remittance files and validating the interface.

Quality reviewed incoming garnishment orders for appropriateness and completeness.

03/03/86 – 12/17/04


Orlando, FL

Senior Payroll Analyst/Payroll Records Clerk

Investigated and resolved employee payroll issues through research and communication.

Processed various types of Liens, Garnishments and Child Support deductions. This includes withholding and remittance of the funds

Processed and adjusted employee deductions as needed. Audited and communicated results.

Education and Training

Certification exam

Microsoft Excel

Microsoft Word

People Strategies at Work

Working with Difficult People

Time keeping systems used: Time Trax, Kronos

Payroll systems used: People Soft, ADP Payroll Processing, Legacy, Cyborg

Fundamentals of Payroll Processing: company sponsored class for preparation to take the FPC

Cross-Cultural/Diversity: The Power of Worldviews, Working and Communication Effectively with India


References are available on request.

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