English Online Teacher
Resume:
Velasco, Jennifer Anne Reniva
Address: **** ** ***** **. ****.Olympia Makati City
Mobile: +63-906-***-****
E-mail: acw56m@r.postjobfree.com
Profile
Jennifer worked in a BPO company for almost 4 years. She started her career as an English Instructor Associate in IVOLINE, and practiced her skills in teaching Basic English such as sentence constructions, grammar and spellings through online. She continued her career as a Customer Service Representative level 1 in Sykes Asia, Inc. and achieved level 2 that focuses on SME and in training new members. Due to recession, She was been transferred to other company, IQOR. She trained as a Collection and Credit Analyst. Eventually found a new field of work in LOGICA phil., as Data Analyst in BTCMC and have been transferred to FAQS/PSO for Project Office Support. She had experienced working on Robinson’s Land as marketing sales representative after previous company closed. And on Year 2013, month of May, She found her career in IHG (Intercontinental Hotels Group) as Customer Service Representative up to May 2015. And begin to be a freelance tutor and event coordinator/assistant after resigning from her last job.
Educational Background
2006-2008 Central Colleges of the Philippines
Bachelor of Science in Business Administration
Major in Marketing
2004 – 2006 Pamantasan ng Lungsod ng Marikina (PLMar)
Marikina City
Bachelor of Science in Business Administration
Major in Marketing
2002 – 2003 Asian College of Science and Technology (ACSAT) Antipolo City
Bachelor of Science in Computer Science
Major in Programming
2nd year
Industry Experience
Sales/Marketing (Real Estate)
BPO/ Outsourcing Industry
English Tutorial Online Industry
Marketing Industry (fast food chain)
Career History
INTERCONTINENTAL HOTELS GROUP
May 2013- May 2015
Customer Care Representative
Front line for customer service inquiry
Provides first call resolutions
ROBINSONS LAND CORPORATION
January 2013 – May 2013
Account Manager
Market/sell pre-selling condominiums
LOGICA PHIL
December 2011 – November 2012
Project Support Analyst (FAQs/PSO - QPO)
workspace administration
meeting arrangement
activity monitoring
updating of project plan
invoicing
reporting
FSR (Financial Status Report)
February 2011 – April 2011
Recruitment Associate
sort resumes and applications for job openings
arrange interviews by calling or emailing candidates.
keep records of candidate interviews and give status reports to managers
June 2010 – Dec 2011
Data Analyst/Back office (BPO – btcmc)
updating task for the frontline customer service associate
data analysis for each customer’s purchase order.
submit report every end of the day
IQOR, MAKATI PHILIPPINES
January 2010– June 2010
Credit and Collections Analyst
Inbound/Outbound Skip Tracing.
Analysis of how will debtors can cope up with delinquent accts.
Provide profit for the company and being aware of the FDCPA violation.
Daily and monthly reporting
SYKES ASIA, INC., MAKATI
January 2007 – November 2009
Customer Service Representative (level1 and 2)
CSR level 1
responsible for providing 100% customer satisfaction in every transactions.
target for a 100% score for Quality and meeting the standard score for the provided metrics.
CSR level 2
conduct a huddle for a team weekly.
responsible for giving updates from clients/supervisors to other team members.
supervision for new team members and endorsement for allocated team.
provide updates, work templates and call procedures to new team members.
weekly reporting
INTERNATIONAL VOICE ONLINE PHILIPPINES
February 2006 – January 2007
English Instructor Associate
assessment for new students
conduct an online teaching (specifically to Koreans).
weekly reports for students
BURGER KING, FASTFOOD COMPANY
January 2004 – February 2006
Service Crew
responsible in order taking
prepares and assembles food orders
party host
MC DONALD’S FOOD CORPORATION
January 2003 – May2004
Service Crew
responsible in order taking
prepares and assembles food orders
party host
Skills
Computer Literate:
MS Office
Visual Basic 6.0
Local Area Network environment
TCP/IP protocols
SQL
Languages Spoken:
English
Tagalog
Personal Information
Name: Jennifer Anne Alfonso Reniva-Velasco
Age: 30
Birthdate: February 13, 1985
Nationality: Filipino
Height: 5’5”
Status: Married
Religion: Jehovah’s Witness
Father: Mr. Ramon Reniva
Occupation: Deceased
Mother: Mrs. Ma.Teresa Alfonso Reniva
Occupation: Deceased
Character Reference
Janus Escalada
Quality Officer (Logica Phil.)
Barney Barnido
Team Manager (IHG rewards club phone team.)
acw56m@r.postjobfree.com
Charmaine Anduyan
Team Manager (IHG rewards club phone team.)
acw56m@r.postjobfree.com
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