Resume

Sign in

English Online Teacher

Location:
Makati, National Capital Region, Philippines
Posted:
October 21, 2016

Contact this candidate

Velasco, Jennifer Anne Reniva

Address: **** ** ***** **. ****.Olympia Makati City

Mobile: (+63 906-***-****

E-mail: acw56m@r.postjobfree.com

Profile

Jennifer worked in a BPO company for almost 4 years. She started her career as an English Instructor Associate in IVOLINE, and practiced her skills in teaching Basic English such as sentence constructions, grammar and spellings through online. She continued her career as a Customer Service Representative level 1 in Sykes Asia, Inc. and achieved level 2 that focuses on SME and in training new members. Due to recession, She was been transferred to other company, IQOR. She trained as a Collection and Credit Analyst. Eventually found a new field of work in LOGICA phil., as Data Analyst in BTCMC and have been transferred to FAQS/PSO for Project Office Support. She had experienced working on Robinson’s Land as marketing sales representative after previous company closed. And on Year 2013, month of May, She found her career in IHG (Intercontinental Hotels Group) as Customer Service Representative up to May 2015. And begin to be a freelance tutor and event coordinator/assistant after resigning from her last job.

Educational Background

2006-2008 Central Colleges of the Philippines

Bachelor of Science in Business Administration

Major in Marketing

2004 – 2006 Pamantasan ng Lungsod ng Marikina (PLMar)

Marikina City

Bachelor of Science in Business Administration

Major in Marketing

2002 – 2003 Asian College of Science and Technology (ACSAT) Antipolo City

Bachelor of Science in Computer Science

Major in Programming

2nd year

Industry Experience

Sales/Marketing (Real Estate)

BPO/ Outsourcing Industry

English Tutorial Online Industry

Marketing Industry (fast food chain)

Career History

INTERCONTINENTAL HOTELS GROUP

May 2013- May 2015

Customer Care Representative

Front line for customer service inquiry

Provides first call resolutions

ROBINSONS LAND CORPORATION

January 2013 – May 2013

Account Manager

Market/sell pre-selling condominiums

LOGICA PHIL

December 2011 – November 2012

Project Support Analyst (FAQs/PSO - QPO)

workspace administration

meeting arrangement

activity monitoring

updating of project plan

invoicing

reporting

FSR (Financial Status Report)

February 2011 – April 2011

Recruitment Associate

sort resumes and applications for job openings

arrange interviews by calling or emailing candidates.

keep records of candidate interviews and give status reports to managers

June 2010 – Dec 2011

Data Analyst/Back office (BPO – btcmc)

updating task for the frontline customer service associate

data analysis for each customer’s purchase order.

submit report every end of the day

IQOR, MAKATI PHILIPPINES

January 2010– June 2010

Credit and Collections Analyst

Inbound/Outbound Skip Tracing.

Analysis of how will debtors can cope up with delinquent accts.

Provide profit for the company and being aware of the FDCPA violation.

Daily and monthly reporting

SYKES ASIA, INC., MAKATI

January 2007 – November 2009

Customer Service Representative (level1 and 2)

CSR level 1

responsible for providing 100% customer satisfaction in every transactions.

target for a 100% score for Quality and meeting the standard score for the provided metrics.

CSR level 2

conduct a huddle for a team weekly.

responsible for giving updates from clients/supervisors to other team members.

supervision for new team members and endorsement for allocated team.

provide updates, work templates and call procedures to new team members.

weekly reporting

INTERNATIONAL VOICE ONLINE PHILIPPINES

February 2006 – January 2007

English Instructor Associate

assessment for new students

conduct an online teaching (specifically to Koreans).

weekly reports for students

BURGER KING, FASTFOOD COMPANY

January 2004 – February 2006

Service Crew

responsible in order taking

prepares and assembles food orders

party host

MC DONALD’S FOOD CORPORATION

January 2003 – May2004

Service Crew

responsible in order taking

prepares and assembles food orders

party host

Skills

Computer Literate:

MS Office

Visual Basic 6.0

Local Area Network environment

TCP/IP protocols

SQL

Languages Spoken:

English

Tagalog

Personal Information

Name: Jennifer Anne Alfonso Reniva-Velasco

Age: 30

Birthdate: February 13, 1985

Nationality: Filipino

Height: 5’5”

Status: Married

Religion: Jehovah’s Witness

Father: Mr. Ramon Reniva

Occupation: Deceased

Mother: Mrs. Ma.Teresa Alfonso Reniva

Occupation: Deceased

Character Reference

Janus Escalada

Quality Officer (Logica Phil.)

+639175507988

Barney Barnido

Team Manager (IHG rewards club phone team.)

acw56m@r.postjobfree.com

+639998881535

Charmaine Anduyan

Team Manager (IHG rewards club phone team.)

acw56m@r.postjobfree.com

+639153716472



Contact this candidate