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Customer Service Manager

United Kingdom
October 21, 2016

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Jessica Midwinter


CM** *AG


I believe that I am a hardworking, motivated and adaptable person that is keen to develop a career within Digital Media and Social Marketing. I have good communication skills and enjoy working in a team. I am self-aware and always feel that I need to improve, so take a keen interest in my own development. I am very reliable and take a responsible approach to my work.


Hardworking and reliable

Creative – I have a real passion for music, which has enabled me to become more confident in my ability to express myself

Problem solving and persistence

Cheerful and work well with others

Keen and enthusiastic

Keen to learn and develop


Jobwise Training (work placement)

September 2016

Project Experience

I had the opportunity to work on a project at Jobwise Training to develop my project management and team working skills. I worked within a team to come up with an investment idea to present in front of employers. It was a real chance to understand the challenges of working in a team, as well as how to problem solve.

I developed my planning and organisation skills through the responsibilities I towards managing the social media and advertising element of the project.

I felt that my presentation skills grew in confidence.

I analysed the company’s social media foot print for the Traineeship Manager. This analysis was forwarded to the Director and Marketing team.

Assisting the Traineeship Manager with a Macmillan Coffee Morning, how to promote this event to learners and employers.

Specsavers (two weeks – work experience)

July 2015

Reception and administrative duties

Meeting and greeting customers

Setting appointments with the opticians

Dealing with telephone enquiries

Completed a First Aid course

High standard of customer service


Epping St. Johns, Essex

2011 - 2016

5 GCSE’s A*- C


I enjoy reading and keeping up-to-date on the latest fashions

Recently involved in volunteering and charitable work to support people with shopping in order to raise awareness and money for a good cause

Keeping fit and performing

Playing the piano and guitar


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