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Technical Support Executive

Location:
Chennai, Tamil Nadu, India
Posted:
October 21, 2016

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Resume:

RESUME

N.Jagadish Kumar

No.**, Sri Sai boopathy nagar

Sakthi nagar

Poonamalee,

Chennai – 600123

Email acw51n@r.postjobfree.com

Contact Number : 994*******

Career Objective:

Intend to build a career with leading corporate of Hi-Tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player challenging & creative environment.To grow with the company where I can effectively contribute my software skills as professional.

Personal Skills:

•Confident

•Team Player

•Analytical

•Reasoning ability

•Excellent presentation skills

•Good writing skills

Computer Skills

•Programming Languages : Java, .NET, PHP, C, C++

•Operating Systems : Windows XP,Vista, Linux, MS-DOS

•MS office, Oracle (SQL, PL SQL)

Educational Qualifications:

•Bachelor of Computer Applications(BCA), From Madras university college passed out in 2011with an aggregate of 68%

•Diploma electronic communication engineering, from VelTech college Passed out in 2007 [70%]

SSC from Raja national matriculation school in a year of [2003-2004][60%]

Achievements:

•Participated in Seminars, paper presentation, debate competition

•Got 2nd prize in programming in the college competition.

Academic Project:

Diploma GPS(Global position System)

Vehicle tracking device which fixed in motor for the machine

VB(visual basic designing & HTML)

Used front officeVB designing and backend in web(HTML)

Job experience:

Serco pvt ltd Customer support Executive(8months)

Domestic sales process

Zealous call center Customer support Executive(6 months)

Pay day loan process(US process)

Technical support executive (1 year 6 months)

Software troubleshooting for microsoft

(Window XP,windows vista and windows7,microsoft software issues and MS -office

Techindia infoway pvt ltd Technical support executive(1 year 6 months)

Medical US process

Diagnostic testing facility(level 2 technician)

Job description

•Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

•Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

•Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

•Research required information using available resources;

•Follow standard processes and procedures;

•Identify and escalate priority issues per Client specifications;

•Accurately process and record call transactions using a computer and designated tracking software;

•Organize ideas and communicate oral messages appropriate to listeners and situations;

•Follow up and make scheduled call backs to customers where necessary;

Sutherland Global Services Technical Support executive

(Switpage process)

From :FEB 2015 to Till Date

Job description

Providing support to the ACT program to the business executive

Dealing with network issues,ISP services and support for the microsoft outlook connection between the ACT program

Dealing with the all services in the computer which connect with the ACT program

Identify the issue and analyse the problem then resolve the issue

PERSONAL PROFILE:

Name : N.Jagadish Kumar

Date of Birth : 04.03.1989

Father’s Name : N. Narendra Kumar

Sex : Male

Marital Status : Married

Languages known : English, Tamil, Telugu

Nationality : Indian

Current Address : No.15,sri sai boopathy nagar, poonamalee,

Chennai – 600123.

Declaration:

I consider myself familiar with all aspects. I am also confident of ability to work in a team.

I hereby declare that the information furnished above is true to the best of my knowledge.

Thanking you

You’re Faithfully

Date :

Place : Chennai (N.JAGADISH KUMAR)



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