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Customer Service Sales

United States
October 19, 2016

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Christian Miller


Education: Long Island University Brookville, NY

Major: Psychology and Sociology

Related Coursework:

General Psychology I & II, Practicum in the Teaching of Psychology I, Systems and Theories in Psychotherapy, Sociology I & II, Trends in Social Psychology, English 1: Composition, English 2: Analysis and Argument, Social Theory, Sociological Statistics

Work Experience:

Brown Paper Tickets

Contact Center Representative/Sales and Outreach Representative November 2014-present

Handling support e-mails and calls for both ticket buyers and event organizers

Educating new and current event organizers about account set up, event creation, site features and tools

Assisting event organizers in event planning

Researching and following up with outreach opportunities

Attending and networking at events

Hosting networking events for current and potential event organizers

Highway Toll Administration

Customer Service Representative December 2013-October 2014

Addressed customer concerns regarding toll charges and company policy

Provided customers with toll receipts via mail, e-mail, and fax

Troubleshooting via company instant messenger, e-mail, and telephone

Cardworks Servicing

Call Center Associate March 2011-March 2013

Provided effective customer service in a high volume call center setting

Advised accurately on current bank policies and procedures information to cardholders for a variety of different banks

Provided troubleshooting support for cardholders with website issues and statement inquiries

Sunglass Hut

Keyholder April 2010-November 2010

Provided efficient and informed customer service and sales

Performed daily inventory of store merchandise

Gave loss prevention support in a high traffic sales setting

Processed and merchandising weekly store shipments

Co-Curricular Activities: President, Psychology Club, September 2006-December 2007

Honors and Awards:

Merit membership to the National Forensic League, February 2002-present

David R. Kleinman Memorial Award, May 2007

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