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Manager Microsoft Office

Newtown, Pennsylvania, 18940, United States
October 19, 2016

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©Nate Wise, */*/****. Page * of *


*** ****** ******

Newtown, PA 18940



Solution Architect, Business Analyst, and Project Manager with 18+ years of progressive experience managing enterprise systems in Fortune 500 companies. Process analysis, requirements capture, and sustainable solution design are key skills. Particular expertise developing and deploying content management systems. Confident at presenting to leadership, operations, and users. Experienced in multiple SDLC methodologies. Adaptable. Detail oriented. Excellent communicator. OBJECTIVE

Leadership, Solution Design, or Analyst role developing sustainable efficient solutions in corporate, non-profit, or university environment. PROFESSIONAL EXPERIENCE

COMCAST NBCUNIVERAL, Inc., Philadelphia, PA. 2009 - Present Senior Analyst / Solution Architect

• Configured and administrated enterprise document management, imaging, and workflow systems for Corporate Accounting, HR, Legal, and Engineering units for

$75 billion telecommunications company.

• Developed and implemented 40+ system modifications, upgrades, and architectural redesigns, providing full SDLC and support, including reporting.

• Managed data migration project of 8 million records, learning customized export and import utilities.

• Integrated paperless solution for Accounts Payable data processing department allowing redirection of 50% of staff resources to higher value tasks.

• Provided Tier 3 integration support for Microsoft SQL and Oracle database applications, engaging local and remote user groups directly and in coordination with internal support teams, on and off-shore.

CHARMING SHOPPES (Lane Bryant), Inc., Bensalem, PA. 2004 - 2009 Senior Business Analyst

• Analyzed and diagrammed requirements for $250,000 ecommerce workflow project spanning 3 brands, including data-modeling for integration.

• Primary analyst for financial analytics OLAP system, OutlookSoft CPM (SAP BPC), in $2 billion retail company, improving efficiency up to 50%.

©Nate Wise, 4/6/2016. Page 2 of 2

• Created SharePoint site to organize, audit, and maintain 90+ vendor contracts and terms. Facilitated renegotiations that saved the company over $150,000. Honors:

• Frank White Award nominee, 2007.

STARBUCKS COFFEE COMPANY, Inc., Seattle, WA. 2001 - 2004 Business Analyst

• Streamlined knowledge management (KM) system reducing database size by 60% and increasing response rates 100%, improving usability.

• Redesigned KM system security configuration resolving data maintenance issues and expanding subject matter expert (SME) authoring participation 300%. LIZARDTECH, Inc., Seattle, WA. 2000 - 2001

Support Manager

• Managed customer support team of 4 geospatial imaging and desktop imaging technicians.

• Managed supply chain operations in entrepreneurial software environment, as company expanded by 175%.

ADOBE SYSTEMS, Inc., Seattle, WA. 1994 - 2000

Supervisor, Analyst

• Managed technical writing team that pioneered and maintained 13,000 document online solution database, reducing call volume 30%.

• Supported 30+ industry-leading desktop software programs. PROFESSIONAL CERTIFICATIONS/TRAINING

Oracle WebCenter SOA Adminstration, Agile Scrum Master, 2013 Kofax Capture Certified Technical Solutions Specialist, 2009 Imaging & BPM, Business Manager Admin Training, 2005 APPLICATIONS & SKILLS

Oracle WebCenter Content, Imaging, Kofax, KTM, UCM, BPM, ECM, SharePoint, Microsoft Office Suite, Word, Excel, PowerPoint, Project, Outlook, Visio, Siebel CRM, Business Objects, BMC, Accruent, ERP, Acrobat, MS SQL Server ACTIVITIES/ASSOCIATIONS

Baseball Coach, Spring 2012

Soccer Coach, Fall 2011-2014


BA - University of Virginia, Charlottesville, VA, 1991 Carnegie Mellon University, Pittsburgh, PA, 1988

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