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Customer Service Information Technology

New Zealand
October 19, 2016

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Jagtar singh

**swaffield road Papatoetoe Auckland, NZ


Personal Statement

In 2014, I have completed a bachelor of computer application from Guru Nanak dev university Amritsar, India and Diploma in information technology from the ROYAL BUSINESS COLLEGE NZ .After finishing my study in India, I decided to come in the New Zealand to continue study of IT.I have completed diploma of information technology level 7. Currently I am working in the warehouse NZ.

I have the ability to make precise and effective customer service related questions and can deal with a wide range of people regardless of culture, gender or age.

Key Attributes

Strong communication skills

The ability to change my communication style to meet the needs of the customers

Accurate in maintaining customer request information

The ability to analyze and define problems

I have a strong attention to accuracy and detail

Strong understanding of customer problems and ability to resolve

Direct and honest approach to customer service

The ability to listen carefully to ensure I gain the right information and rephrase when appropriate.

Skills and abilities

Working knowledge of LAN/WAN networking

Incident management experience – Managing incidents including business expectations and communication

Sound working knowledge of Microsoft operating systems

Strong Working knowledge of Microsoft Applications

The ability to install, configure and troubleshoot Windows 2003 & 2008

Strong MS word and excel skills

Knowledge of Active Directory Administration

Technical Skills

Advanced, proven knowledge and fault finding skills in Windows desktop/server systems and Microsoft Office suits

Strong analytical and problem solving skills of PC units, printers, switches, routers, firewalls,cabling and other peripherals

Ability of network(LAN/WAN & Wireless) design, set up, deployment, testing and troubleshooting

Able to diagnose and repair faulty products (software/hardware)

Proven experience with the installation and configuration of a broad range of Windows software applications

Knowledge of MS server system (Active Directory, Exchange, DHCP, DNS, IIS)

Ability of Server backups & restores, system monitoring and PC builds

Strong understanding of telecommunication processes

I demonstrate strong interpersonal skills and problem solving techniques

Employment History

Employer: south seas distribution ltd.




Helping needy people

Watching movies


Education History


Diploma in information technology level 7

Royal Business College NZ


Bachelor of computer application

Guru Nanak Dev University Amritsar, India

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