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Customer Service Sales

Croydon, Greater London, United Kingdom
October 19, 2016

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Andrew Russell

** ****** **** *******


Telephone: 075********


Professional profile

I am a well-organized and structured person, who is able to work under pressure with excellent knowledge of customer service skills. I’m able to use my own initiative as well as being a team player. I am able to use my own initiative when required to solve problem and achieve objectives. I am a capable person, who is always willing to learn more and adapt well to my surrounding and different changes in the environment. I am looking for a permanent position within your company, which can offer career development opportunities.

Key skills

• Microsoft Word, Outlook, Excel, PowerPoint

• Excellent organizer

• The ability to work extremely well under pressure

• Literacy skills

• Numeracy skills

• Customer service skills

Jobs and Work Experiences

Job Title: Customer Advisor

Mothercare: May 2014 – Now

Responsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store, helping customers to find the right car seat suitable for their child.


Serving customers at the sales counter.

Offering face to face advice to customers on the stores products.

Maximising store revenue by suggesting deals and Payment plan’s that we do.

Processing returns and refunds as required in line with company procedures.

Making sure that any item which is removed from a display column is replaced immediately after a sale.

Handling customer complaints in a calm manor.

Managing cash and payment systems in accordance with company procedures and policies.

Job Title: Sales Assistant

TK Maxx October 2013 – January 2014

Greet customers and find out what each customer wants or needs, also performing tasks such as counting money, coupons, vouchers, and making deposits. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practice. Answer questions regarding the store and its merchandise and help customers try on or fit merchandise.



John Ruskin college 2010 – 2012 BTEC Level 3 IT Practitioners

Stockwell Park High School 2004-2009

Interest and Hobbies

My interest include being able to progress and expand my knowledge about computer’s system and software’s. I also enjoy socializing with friends listening to music, watching movies and sports such as athletics and reading newspaper. I also like playing football; going to local gym in my spare time.

References are available on request

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