Technical Support Customer Service

Anas Adnan Hussein

Contact No.: +974-******** - +974-********

“Every Job a self-portrait of the who did it”

MARK AKENSIDE

OBJECTIVE

Seeking an appropriate position, in accordance with my hereafter-enclosed qualifications, this would enable me to further improve my abilities, simultaneously, be a productive asset to your highly regarded establishment

EDUCATION

Bachelor of Science in Computer Science - Bangalore University - India, 2003

Diploma in Hardware Technology, UCS Hardware Institute of Technology, India, 1998 COURSES & TRAINING ATTENDED

Business Equipment – Ooredoo, 2014

Program for Contact Center Staff “Erteqaa” – Ooredoo, 2014

Effective Life Management – Ooredoo, 2013

time Management – Ooredoo, 2013

GPRS Fundamentals – Qtel, 2007

ABC’s Telecommunication – Qtel, 2007

Me & my Customer – Qtel, 2007

Volunteer for 15th Asian Games – Qatar, 2006

Volunteer for 3rd West Asian Games – Qatar, 2005

Cisco Certified Network Associate – CCNA

Cisco Certified Network Associate - Jet king Institute - India, 2003

Microsoft Certified Professional – MCP

Hardware and Software Course – Green card Certificate Institute - India, 1998-1999 PERSONAL STRENGTHS

Expert in Social Media and Networking– familiar with LinkedIn, Facebook, Twitter and similar online social platforms for personal and professional use.

Superb delivery of technical support.

Study new technologies & their suitability use of the company,

Have the ability to handle a large number of simultaneous tasks effectively.

Excellent working outputs as individual or in a team.

Personable and friendly with all staff.

Excellent verbal and written communication skills.

Good English commend.

1

EMPLOYMENT HISTROY

Cultural Village - Katara, (Oct.2014 - Until now) Social Media Specialist Updated with the content of Katara activities and events, and work of stats for Katara's social media sites.

Qatar Telecom - Ooredoo, (Sep.2006 - Sep.2014) Customer Service Helpdesk – Technical Department & Business Solution Department. To handle individual and company inquiries and follow up applications processing, provide technical support (IP TV, Blackberry, Internet, Mobile, 3G/4G, applications processing) and communicate with other Ooredoo sections in order to fulfill client's requirements.

Q-NET, (Aug.2004 - Jan.2006) Senior Technical Support IT specialist (H/W & S/W) for installation, troubleshooting, implementation of computer operating systems (Windows NT/95/98/2000/Me/XP,DOS), LAN / WAN, computer hardware, software (MS-Office 97/2000/XP/2003), antis viruses

& peripherals support, technical support.

Upgraded and repl acement sys t ems in support of the integrated information systems strategy and all type of hardware, network, and other software.

MEDEAST DATA SYSTEM, (June.2004 - Aug.2004) Technical Support Service

THE FIRST BUSINESS SOLUTIONS, (Oct.2003 - May.2004) Computer Support

QATARI RED CRESCENT, (Dec. 2003) Support in Disasters Management Course

NTIONAL FIRST GRADECOLLEGE, India (2002- 2003) Computer Lab Support

NOXON, India (March. 99 - Sep. 99) IT Support

CO-ORDINETER FOR EVENTS, India (1999-2003)

Organi z ing Students Camps (3 Comps)

Organi z ing Field Trips (Many)

Organi z ing Academic Day and College Day (2 Times)

Speci al Parties Managements (4 Times)

Seminars and Training Courses (Many)

2

HOBBIES

Listen to Music.

Sports – Team sports as well as individual sports such as Swimming, Rock Climbing, Horse Riding, and Volleyball.

Travelling worldwide - Exploring different cultures. PERSONAL DETAILES

@anas2k

anas2k

Anas BuRashid

Anas BoRashid

Anas Bo Rashid

Anas BoRashid

******@*****.*** / ******@*******.***

P.O. Box : 39181 Doha - Qatar

Date of Birth : September 1st 1978 - Kuwait

Nationality : Jordanian

Gender : Male

Marital Status : Married

Sponsor ship : Ooredoo ( QTEL)

Holding Qatari driving license (Car & Motorcycle) REFERENCES

Mr. Ali Abdulla Humaid Al Sawafi (Assistant Manager Customer Care ) - 55561162

Mr. Ibrahim Haji (Assistant Manager QBS Call Centre ) - 55565522

Mr. Motaz Erhema (Head of IT Department) - 55548821

Mr. Jwad Alghol (Network Engineer - Gulf English School) - 55897965

Mr. Khalid Shaath (Owner - First Business Solution) - 55905955

Mr. Khalid Khalde (RasGas) - 55516632

3

Contact this candidate