CURRICULUM VITAE

C/O IATA TRAINING AND DEVELOPMENT INSTITUTE

NAKAYE SARAH

TEL: 077*-****** /070*******

KAMAPLA – UGANDA

Email: acw4qd@r.postjobfree.com

BIO –DATA

DATE OF BIRTH : 11-NOV -1992

PLACE OF BIRTH ; KAMAPLA –DISTRICT

GENDER : FEMALE

NATIONALITY : UGANDAN

OBJECTIVE

-Seeking employment in an organization with the potential to excel and grow into leadership position

SKILLS

-I have excellent in interpersonal skills

-I am proficient in MS (word,excel,power point and internet )

-I have good communication skills

EDUCATION BACK GROUND

PERIOD

INSTITUTE

AWARD

Sept 2011-sept 2012

IATA training and development Institute –ITDI(career institute Kampala)

Diploma in travel and tourism IATA /UFTAA foundation level(Air fares and ticketing 1)

2009-2010

Molly and Paul High school

Uganda Advanced Certificate of Education (U.A.C.E)

2005- 2008

Molly and Paul High school

Uganda certificate of education (U.C.E)

2004

Molly and Paul Primary School

P.L.E

WORKING EXPERIENCE

COMPANY : CREDIT REFERENCE BUREAU

PERIOD : JAN 3RD 2014 - JAN 2015

TITLE : COLLECTION AGENT

RESPONSIBILITIES

-Collect outstanding debts from clients and achieve collection targets to ensure positive cash flow

-Maintain debtor`s book to ensure that the debt status is accurate and latest

-Develop reports on aged debt accounts and days sales outstanding (D S O) reports

-Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.

-Offer good services to customer`s in a prompt and accurate manner

-Post customer`s check and ensure timely credit transfer.

-Review collection queue to perform collection activities accordingly

-Close specific number of collection accounts each month to meet assigned target.

-Contact debtors and implement repayment schedules and terms

-Assist the company to take legal action against debtors by providing necessary information

-Maintain security and confidentiality of the company and customer’s information

COMPANY : TURKISH AIRLINES

PERIOD : SEPTEMBER –DECEMBER 2012

TITLE : TRAINEE (TICKETING AND RESERVATION)

RESPONSIBILITIES

-Ticket reservation

-Accept tickets from passengers at the airport

-Processed boarding passes for airline ticket counter and assist passengers with luggage.

-A assign seats for customers on the airline.

-Reservation changes, made ticket sales and provide information on air craft boarding, including bad news such as flight delays and cancellations.

-C o-ordinate passengers with other airlines due to over booking or cancellation

LANGUAGES ABILITY

LANGUAGE

SPOKEN

WRITTEN

English

excellent

excellent

Luganda

excellent

good

CORE COMPETENCE

-Ability to work with minimum or no supervision

-Good at customer care and relation

-Willing to acquire new knowledge and skills.

INTERESTS

-Travelling

-Making friends

-Reading.

REFEREES

1.Mr . Wasswa Paul Mankakala

Director molly and Paul Schools

Tel: 077*-******

2.Mr. Karamaji Samson

Administrator career Institute

Tel: 0772- 423212

3.Mrs Alikoba Lydia

Ticketing and reservation agent KLM royal Dutch

Tel. 0712- 191815

Contact this candidate