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Sales Manager

Mumbai, Maharashtra, India
October 19, 2016

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Ketan N Prajapati

Mobile No.998-***-****

Email -

* ***** ** ***.** Banking Products i.e.Credit cards,Home Loans & Cheque Clearing Operations


Motivated Self-Starter with willingness to learn putting the same in practice, problem solving abilities and strong ethics to make a significant contribution to any organization.

To work and grow in a professional environment and contribute my skills towards the growth and goodwill of the company.

Ability to deliver superior client service, cultivate strong business and quality relationship, make real-time decisions.

Professional Experience:

HSBC – Development Enterprise (India) Pvt. Ltd. as a Senior Officer from 02nd May 2012.

HSBC – Operations & Processing Enterprise as an Officer from 02nd May 2012 till Oct 2014

Hsbc - Asset. manager operations Oct 2014 till date.

Job Profile as a Senior Officer – HSBC Bank.

Worked as a Team Member as well as handled the team in the absence of the Team Leader for continuation and smooth flow of the BAU activities.

Ensuring that the customers complaints & escalations are solved within the stipulated time by following the TCF Principles.

Act as a Mentor in training new joinees.

Providing feedback on quality work and process update to team member to improve their process knowledge.

Also was a part of migration process in order to train new staffs and handing over the BAU activities.

Knowledge of Cheque Truncation System (CTS), Handling Inward & Outward Clearing.

Work Responsibility– HSBC Bank.

Dealing and liasing with the vendors on daily basis, maintaining good raport with the vendor ensuring that the Welcome Pack of the HML & PIL Products are despatched to customers within the TAT.

Good knowledge of Home Loan Product and the property documents and their criticality.

Handling and processing the Lawyer Bills, liasing with the Lawyers and the Legal Team.

Resolving customers queries and disputes received from Sales team, Branches, Contact Centre, Collections & RMs with prompt feedback.

Follow up and direct interaction with the Lawyers & Sales Team for the collection of PDDs and any discrepancies raised.

Quality checking of Post Disbursal Documents, Files & Approvals, solving the queries of the team member in respect of updation of Post Disbursal documents of Home Loan for PAN India.

Preparation & Reporting of MIS on daily, weekly and monthly basis to business.

Review of all reports prepared by the associates for the accuracy and quality.

Updating teams monthly productivity & reporting the same to the managers.


Been selected for 100 club Semifinalist in the year 2013.

Associate– HSBC Bank.

CPD- Collection:-

Answering the call placed by the dialer to credit card holder across PAN India.

Taking escalation calls and providing positive feedback to credit card holders.

Act as a mentor in training to new joinees.

Ability to solve the cases which flow from 0 bucket to 1 bucket.

Knowledge of HUB, SLS, WHIRL, ECHAMPS.


Awarded as a “Best New Comer Performer” in the year 2008.

Academic Qualification:

Completed from Hinduja College (Mumbai University) with IInd class.

Completed SSC from Maharashtra Board with Ist class.

Professional Qualification:

Knowledge of Tally 7.2 along with MS-Office.

Languages Known:






Place:mumbai, India. (Ketan N Prajapati)

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