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Customer Service Manager

Troutdale, Oregon, 97060, United States
October 18, 2016

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Ron Norman

*** ** **** ****** 503-***-****

Troutdale, OR 97060

Senior level Manager experienced in manufacturing, continuous improvement process, lean manufacturing, employee relations, Customer Service, inventory, warehousing, delivery, international import/export


* Manufacturing * Customer Service expert * Coaching and mentoring

* Systems development / implementation * Warehousing * Team building

* Process improvement strategist * Inventory control * Conflict resolution

* Lean Manufacturing * Continuous improvement * Consensus building


Plant Manager, Ideal Steel Inc. Portland, OR September 2005 – Current

Full charge of a 25,000 sq. ft. distribution warehouse and 25 employees, including machinists, welders, customer service personnel, sales, drivers and warehouse.

Primary contact for Ideal Steel’s largest customer, generating $12 million in annual sales. Able to communicate clearly and concisely at all levels from the board room to the receiving dock. Comfortable discussing issues with machinists, welders and assembly ensuring they are receiving the parts and service required.

Inventory Management using SAGE 100 ERP system.

Computer literate. Proficient user of Excel, Word, Outlook.

Responsible for ensuring all parts are in stock and to proper quality standards to meet our customer’s requirements.

Developed and implemented delivery schedules and procedures for a just in time delivery system, with 3 separate daily deliveries.

Ensure all employees have the proper training and tools to accomplish their tasks.

Able to read drawings and blueprints.

Lean processing and continuous improvement trained.

Established Inventory control policies and procedures.

Familiar with OSHA rules and regulations

Safety committee chair.

Negotiate contracts for materials and services.

Schedule 25 employees. Office staff, Warehouse, painters, machinists and drivers. Ensure all jobs are accomplished while maintaining payroll budget.

Mentor and train employees.

Boosted efficiency through the use of new technology upgrades and process improvements

Improved productivity by 18% while simultaneously reducing head count by 4 through motivation, better training and retention of the best employees.

Oversaw the development and launch of a state of the art powder coating facility.

Ron Norman

320 SW 26th Circle 503-***-****

Troutdale, OR 97060

Export specialist, U-Freight Portland, OR October 2004 – September 2005

Managed exports through my knowledge of international routes and US Customs regulations.

Negotiated rates with international carriers.

Import Specialist, TLR Portland, OR April 2003 – October 2004

Oversaw Import US Customs clearance and delivery of all products for Wacker Siltronics.

Logistics Manager, Cosmos Technology Vancouver, WA June 2000 – December 2002

Responsible for all aspects of the Logistics Department, inventory and warehouse

Ramp Manager / Courier, FEDEX Great Falls, MT/ Portland OR October 1983 – June 2000

Full Charge of Aircraft ramp, all equipment, employees, and Boeing 727 aircraft.

Front line Customer Service.


University of Phoenix Portland

Coursework in Business Management


Hazardous Materials Specialist

Forklift Instructor

Aircraft Weight and balance

Ramp equipment Instructor

Numerous Bravo Zulu awards ( recognition for work “above and beyond”)

Numerous safe driving awards

Community Service

President local Babe Ruth Baseball 1998 – 2001

Head coach Little League and Babe Ruth baseball

Head coach youth soccer

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