Mark MacDonald

***** **** ****** ****, ********, California 93552

661-***-****

661-***-****

acw4mg@r.postjobfree.com

Concierge Guest Officer

Qualifications Profile

Highly competent, detail-oriented, and multifaceted professional, offering hands-on experience in operations management, staff

training and supervision, and strategic planning in hospitality industry. Effective at supervising staff to exceed management

expectations while ensuring the organization’s profitability and success. Equipped with outstanding communication, presentation, and

organizational skills; complemented with the ability to establish strong professional relationships with various individuals.

Proficient with Fidelio Hotel Systems Software, Microsoft Office Suite (Word, Excel, and PowerPoint), and Windows Operating System.

Summary of Relevant Experience

Core Business Process Customer Service

Expertly managed the daily operations of a 500-room hotel, while offering first-rate customer service to hotel guests.

Observed strict adherence to company’s set-forth standards and procedures.

Handled profit and loss statement to maintain the budget of the Finance Department.

Provided optimal service through technical support in computers and networking.

Communication and Collaboration

Administered the Culver City’s overall communication equipment, including mobile and handheld radios.

Leveraged technical capabilities in designing and installing an emergency alerting system for the Kaiser’s mental health facility.

Staff Administration and Development

Effectively supervised and trained 16 employees to optimize their productivity.

Provided training for new Civilian Service officers (CSOs) in Communication installation and basic Radio Frequency (RF) repair.

Work Chronology

Communications Technician, 2008–Present The City of Culver City – Culver City, CA

Field/Radio Technician, 2006–2008 Vision Communications – Long Beach, CA

Field Service Technician I Customer Service Manager USA Mobility – Garden Grove/Orange, CA

Front Office Supervisor Wyndham Garden Hotel – Costa Mesa, CA

Guest Relations Host Disneyland – Anaheim, CA

PBX Operator Front Desk Agent Concierge Anaheim Marriott – Anaheim, CA

Chauffer Bellman The Peninsula Beverly Hills – Beverly Hills, CA

Concierge Le Mondrian Hotel – Hollywood, CA

Front Desk Agent The Inn at Laguna Beach – Laguna Beach, CA

Front Office Manager Bel Age Hotel – West Hollywood, CA

Education

Coursework in Public Relations and General Studies Cerritos College – Norwalk, CA

Coursework in General Studies Fullerton College – Fullerton, CA

Professional Development

USA Mobility

Two-Way Data Tracking Glenayre Switch/T1 Training Online RF Safety Certification

Disneyland

The “Disney and You” Customer Service Training

Zetron

911 Emergency Dispatch Center System Builds

Fire Station Alerting Radio Frequency Systems and Safety

Affiliation

Inter-Communications Interoperability (ICI) System

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