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Customer Service Microsoft Office

Location:
Sea Girt, New Jersey, 08750, United States
Posted:
October 18, 2016

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OBJECTIVE

Poised, articulate, and highly-skilled office receptionist with over 20 year’s experience working in the publishing industry. Solid communication, technical and organizational skills, adept in all key administrative functions, including client interface, scheduling, vendor requisition, mail distribution, and other general clerical duties. Strong team player who can effectively multitask and work under intense time pressure.

PROFESSIONAL EXPERIENCE

BARTLEY HEALTH CARE NURSING, REHABILITATION & ASSISTED LIVING, Jackson, NJ January 2016 - Present

Dietary Aide

Prepare the main dining room for lunch and dinner for nursing home residents.

Daily duties include serving meals to residents, cleaning tables, dessert preparation, and other kitchen and dining room cleaning detail as assigned.

Also prepare food items and supplies for breakfast on a daily basis.

HORIZON BLUE CROSS BLUE SHIELD, Wall, NJ August 2015 – December 2015

Customer Service Associate

Receive customer inquiries via phone, fax, mail, e-mail, etc. If necessary, probe for additional helpful information (i.e. member ID, claim number, name, etc.) in order to effectively handle inquiry.

Review computer systems and/or other reference materials to complete verification process.

Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).

Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process.

Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up.

Follow up on unresolved issues in a timely manner, escalating call trends to management.

Deliver an excellent customer service experience while meeting quality and production standards.

WOLTERS KLUWER LAW AND BUSINESS, New York, NY 1996 - 2015

Receptionist & Administrative Assistant

Greeted and accommodated all guests.

Answered inbound customer calls on switchboard on a daily basis as a primary function.

Provided customers with the highest levels of service, professionalism and courtesy.

Assisted staff members with scheduling of meetings and reservations on the Outlook calendars for our four conference rooms, as requested.

Coordinated reservations of guest offices for staff members of other company locations.

Coordinated with catering services for ordering food for breakfast and lunch meetings as requested by managers.

Ordered office supplies upon request for staff members.

Acted as a liaison between consumers and management to resolve more multifaceted issues, requiring extensive research and or requiring more complex decision making skills.

Actively participated in coaching and training offered to support the achievement of high quality customer care and efficiencies.

Created set of information and instructions for temps and other staff members for switchboard operation and for directing customer service calls.

Undertook finance project for accounts payable department to streamline and expedite payment process for paying vendors’ invoices with quick turnaround.

EDUCATION

ST. JOHN’S UNIVERSITY, Jamaica, NY

Bachelors of Science, Communication Arts (GPA 3.0), Minor Business Administration.

Masters of Science, Secondary Education (GPA 3.5), Concentration in English, NY State Certification Secondary Education.

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint)

ACTIVITIES & OUTSIDE INTERESTS

CATHOLIC ALUMNI CLUBS INTERNATIONAL 1990 – Present

Editor, Long Island Chapter (1992 – 1998)

Treasurer, Eastern Region (2007 – 2011)

Vice-President, Eastern Region (2006 – Present)



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