Customer Service Cash Handling

Kristin Woodliff

Allendale, MI

********@*****.*** - 616-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Lead Resident Aide

American House - Jenison, MI - June 2015 to Present

As a lead resident aide, I am in charge of the building including the residents and the employees. I pass

medications, take vitals, carefully monitor residents and their health changes. I also chart and take notes on

the resident's daily activities and health changes. I work with a computer and can type at least 40 words per

minute. I assist with the aides and help ambulate the residents or transfer them if they are unable to walk.

I update the resident's families with the resident's health conditions. I deal with residents on hospice and

non-hospice. With living assistance I help with residents by serving meals, feeding as necessary, ambulating,

turning and positioning them in bed. With all of these responsibilities I also train a team of staff with assisted

living procedures to help ensure guaranteed consistent quality of care.

Server

Z's Bar and Restaurant - Grand Rapids, MI - August 2012 to September 2015

I waited on customers, took and brought drink orders along with food. Dealt with cash handling and had

excellent customer service. Delivered food and drinks while multitasking with other jobs such as cleaning and

bussing tables, hostessing; bringing people to their tables, took food and drink orders in a timely fashion. This

was a very fast paced environment.

Bartender

Tgifridays - Kentwood, MI - November 2011 to December 2013

As a bartender I would meet and greet customers with graciousness and a welcoming attitude. I took drink

orders and made the drinks in a timely matter, along with food orders. I dealt with a cash register which

included cash handling and credit card duties. I had the responsibility of pay close attention to customers

and their drink limits to make a safe environment for the restaurant. I also trained bartenders and servers to

become responsible and charismatic to the customers and to perform at their best ability to make the customers

satisfied.

Teller

Option 1 Credit Union - Byron Center, MI - March 2011 to April 2012

Performed teller transaction duties such as cash handling, credit cards, debit cards, communicating with the

call center with customer service issues. Acquired excellent customer service and satisfying the customer

needs. Worked in the teller drive-thru window and also performed cash and check transactions in a timely

matter. Opened and closed credit union accounts and dealt with selling higher options to a person's account

such as a more beneficial checking or savings account.

EDUCATION

Associates in General Studies

Grand Rapids Community College - Grand Rapids, MI

2006 to 2012

CERTIFICATIONS

CPR Certified

November 2015 to November 2017

CPR Certified American Red Cross Association, 2016. Able to perform CPR on others in a safe manner.

ADDITIONAL INFORMATION

Very personable with others. I ensure excellent customer service and quality patient care. I tend to put others

before myself and I am also willing to help others in need. I have provided excellent patient care and customer

service in my previous jobs.

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