Customer Service Sales

Todd Carlisle Pearson

Cell 361-***-**** ****.*********@*****.***

Objective: Computer Software/Information Management degreed professional seeking opportunity in the Austin, Texas area at a growing corporation to assist in the development, growth, and success of the corporation, utilizing exceptional technical expertise, team leadership, and phenomenal communication abilities.

Education: University of Houston at Victoria

Bachelor of Computer Science, Information Management Systems

Minor in Math GPA – 3.2

Highly trainable, motivated leader and team player, eager to assist in the improvement and development of the corporation.

Skills/Software Experience:

MS Windows 7

MS Office Suite

MS Project Professional

MS Visual Basic

MS Visual Studio

C#, Asp.NET

C++

Java

HTML, server side scripting

SQL

SQL Server Management System

Windows Azure Cloud Computing Platform

Ubuntu distribution of Linux

Cisco Packet Tracer 5.3.3

GNS3

Wireshark

Certifications

Cisco:

CSCO 13065575

CCENT August 2016

CCNA August 2016

University of Texas Center for Professional Education:

Big Data Analytics

Work History:

Yodle Austin, Tx March 4, 2016

Sales Representative

Cold called, generated and sold sales leads.

Used the Gold Nugget sales platform to document and correct information on sales leads.

Demonstrated online power point presentations to prospective clients across the US.

Federal Express Victoria, Texas April 24, 1989 to current

Team Loop Leader-Line Haul Ground Operations

Team loop leader who managed the route balancing for Ground Operations.

Managed a team of five operators, responsible for metrics and reporting of tracking truck routing systems, maintaining and monitoring customer service level agreement metrics, utilizing power pad database management system point of service devices.

Served on interview review panel for new hire group, screening new hires for operations group.

Internship:

James Telco Cuero, Texas October 2012

Assisted and shadowed troubleshooting Network and telephony internet systems computer networking issues.

Activities and Honors:

Vocational Industrial Clubs of America, President 2 years

National Scholar’s Honor Society

National Society of Leadership and Success (Sigma Alpha Pi)

Community Service:

Volunteer service at the Food Bank, including landscaping the property

Painting the Boys club, Food and toy drives through FedEx Express

References available upon request

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