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Customer Service Sales

Albany, California, United States
November 01, 2016

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P h o n e : ( * * *) * * * - ** 50 S t ephan i e . Br y an t 95 97@y ahoo . com

Dear Sir or Madam,

I am interested in applying for a position as Executive Administrative Assistant within your company; I am enclosing my resume for your consideration and review. As a very organized, articulate and detail-oriented professional with eagerness to expand my horizons and conquer new challenges, I am confident my qualifications match your requirements.

Along with a strong education and training background, I would bring to the position more than 20 years of professional experience, a superior work ethic, developed skills and a commitment to excellence. I have expanded and refined my talents and welcome the opportunity to utilize them for you.

My expertise in understanding the intricacies of business administration, along with extensive office management, strategic planning, human resources, scheduling, organization, accounting, payroll, staff training/supervision, client relations, customer service, conflict resolution, and leadership skills will allow me to be a very productive member of your staff.

I take pride in my work and receive immense satisfaction from knowing that through my actions I have satisfied the diverse needs of my employers and clientele, while helping my staff members and colleagues become more productive and efficient. I am eager to do the same for your organization.

The enclosed resume summarizes my background and experience. Please feel free to contact me at your earliest convenience for a more in-depth review of my qualifications. Thank you for your consideration. I look forward to your response. Sincerely,

Stephanie Bryant

Enclosed Resume

Furnish “Letters of Recommendation” and “References” during interview. Salary Requirement: “Competitive salary commensurate with duties” STEPHANIE BRYANT

P h o n e : ( 5 1 0) 7 5 5 - 93 50 S t ephan i e . Br y an t 95 97@y ahoo . com Available for full time


Resourceful Executive Administrator adept at

coordinat ing t ravel, managing busy calendars

and organizing meet ings. Consummate

professional dedicated to making the lives of

busy execut ives easier. Effect ive gatekeeper;

preparing well-research and accurate

document s.


Bachelor’s Degree ~ Accounting

DeVry University, Fremont


P4WOW (3) ~ Perforce Software Inc.

Sr. Project ~ Judges Choice Award 10/08

Key Contributor Award ~ First Federal Bank

Employee of the Month ~ Diamond Micro

Letters of Recommendations ~ Mult iple jobs


A quick study with an abi lity to easi ly grasp

and implement new ideas, concept s,

methods and technologies.

Energet ic and self-mot ivated team player.

Expertise to anticipate the needs of multiple

executives and to organize and appropriately

prioritize work.

Facilitate a team approach to achieve

organizat ional object ives, increase

product ivity and enhance employee morale.

Innovative Professional with comprehensive

experience and creat ive ski lls to improve

overall business processes in diverse business

environment s.

Proactive leader with refined business acumen

and exemplary people ski lls.

Proven ability to effect ively handle mult i -tasking and changing levels of responsibi lities.

Self-motivated to get result s and to develop

unique solut ions using good judgment and

understanding of the issue.

Superior oral/writ ten communicat ion, intuitive,

interpersonal, customer service, analyt ical,

and conflict resolut ions.

Thrive in both independent and collaborat ive

work environment s.

Typing speed: 65 wpm


Perforce Software Inc., Alameda, CA; 06/10 – 8/31/16 Accountant

o Oversaw full cycle AR: create, audit, deliver customer invoices and credits. o Post customer payments from all sources including ACH, lockbox, and wires. o Manage cash receipts and collections yielding $57M annually. o Research payment discrepancies and resolve AR aging items. o Reporting: daily sales to the company, day sales outstanding, and renewal. o Partner Commissions, Professional Serv ices billing and track prepayments. o Prepare bank reconciliation for multiple subsidiaries and flexible spending. o AP: rev iew and process employee expense reports for proper receipts in compliance with Travel and Expense policy, ACH payment and AP backup. o Process and file Sales and Use Tax for various states. o Completed customer supplier forms: Certificates of Residence for International compliance, W-9’s, ACH authorization, questionnaire, and certifications. o GL: general journals, month end duties and ad-hoc projects. o Prepare financial reports for management, AR audit items and confirmations. o Acts as information source on departmental and organizational policies and procedures.

Contract Jobs, Alameda, Oakland, San Leandro, CA; 7/09 – 6/10 Executive Assistant/Accountant

Crystal Communications, San Leandro, CA; 11/08 – 7/09 Accountant/Full Charge Bookkeeper

o Assisted the controller with all facets of accounting operations and benefits administration, payroll, cash flow analysis, sales data. o AR: Set up new customer accounts; cash receipt application, issued sales orders, daily invoices, credit memos and collections. o AP: Rev iewed invoices for accuracy, GL coding, and entry, managerial approval and payment run, maintained complete and accurate filing of paid invoices. Preparation and distribution of 1099’s. o Performed account analysis and reconciliation to all GL accounts; monthly, quarterly sales tax returns including all year-end and adjusting entries, and prepared a payment schedules for multiple companies. o Maintained books for multiple companies including financials, monthly reports to owners, bank reconciliations, liaison to CPA and ad hoc projects. o Reporting: budget v s. actual, monthly, quarterly, year-end reconciliation ensured that trend variances were addressed.

First Federal Bank of California, Oakland, CA; 11/06 to 8/08 Executive Administrator / Office Manager

o Executive Administrator: Proactively managed and disseminated v ital communication (email, phone call); screened telephone inquiries, redirected calls and appropriately responded to urgent inquiries from the corporate office, executive stakeholders (SVP Sales, Loan Operations management), brokers and account executives.

o P lanned logist ics for Execut ives for All Hands Sales event, on and offsite, including reservations, attendee communication, catering, meeting materials, and travel for executives and sales staff. o Coordinated Residential Lending div ision’s calendar, various department monthly meeting agendas, PowerPoint presentations, and documentation. o Office Manager: New hire onboarding, client database maintenance, tenant and facility relations, expense reports, business cards, office supplies. o Accounting: Calculated multiple month-end sales spreadsheets: budgets, sales projections, commissions, indiv idual team member goals. o Broker approval, website access, and uploads follow-up and research, updated the wholesale website, new broker application approvals and conditions, new broker set ups and marketing materials mailings STEPHANIE BRYANT

P h o n e : ( 5 1 0) 7 5 5 - 93 50 S t ephan i e . Br y an t 95 97@y ahoo . com Available for full time



Audit Preparation

Accounts Payable/Receivables

Bank Reconciliations

Billing / Collections: Manual /Automatic

Budget Preparation

Cash Receipts and Analysis

Commission Reconciliation

Financial Closing and Statements

G/L Coding and Reconciliations

Payroll (ADP and Paychex)

Process/Policy Implementation

Research and Resolve Discrepancies

Revenue Recognition

Union Reporting

Vacation and Sick Leave Accrual

Variance Analysis



Abi lity to maintain confident iality and to operate with highest ethical standards and


Act as an Execut ive liaison demonst rating

superior judgment, professional demeanor that

provides a bridges of smooth communicat ion

between management, internal and external

teams; maintaining credibi lity, confident iality, t rust, and support.

Manage scheduling, t ravel arrangement s and

expense report s for Sales to Execut ives.

Plan conferences and offsite meet ings.

Proact ive in planning for upcoming needs of the

leadership team, preparing meet ing agendas,

disseminating correspondence materials,

presentations and supported peers on various


Ski lled in developing collaborat ive internal and external relat ionships, a high degree of

professionalism, diplomacy with limited direction

as a st rong team player.


Proficient with the following:

MS Office Suite, MS PowerPoint

Empower and Crystal Reports

NetSuite, Peachtree, QuickBooks Pro

Sage Pro, Ross, Solemon


ADP and Paychex Payroll

Harbor Bay, Alameda, CA;11/98 to 9/06

Accountant /Administrative Assistant / Human Resources Assistant o Accountant: Reconciled Account Receivable and Accounts Payable, sales tax preparation, bank reconciliations for multiple companies. o Prepared revenue and expense accruals cost tracking, account reconciliations for maintenance costs, passenger counts, ticket reconciliation, marketing, and daily ferry serv ice deposits. o Prepared the following journal entries and reconciliations at month end: prepaid rent, insurance and maintenance; rent, benefits, and worker’s compensation allocation; AP and legal accruals.

o Accounts Payable: Reconciled vendor statements; verified GL coding, weekly check runs; maintained accurate vendor records and filing system. o Ensured that invoices have the required documentation, authorization and monitor compliance with company expense policy. o Charter Sales: Orchestrated charter events, and executed, reconciled all accounting functions AR thru GL, cost analysis Performa, GJ per event. o Administrative Assistant: Supported and organized meet ings, luncheons, holiday event s for CFO, CEO, GM & Owner. Interacted professionally with public officials, Sr. management, liaison to intercompany stakeholders. business-critical initiatives.

o Human Resources: Assisted with open enrollment, new hire orientation, unemployment benefits, worker’s compensation and drafted new employee manual. Ensure all timecards are submitted for HBM, administered personnel records for sick, vacation and back up for payroll. PCS Networks, Emeryville, CA; 3/96 - 4/97

Office Manager

o Supervised and managed a three-person team responsible for all aspects of AR, Inventory Control, Purchasing, RMA, and Coop Funds. Fueled operational process improvements and communication among employees. Coordinated and booked travel for network installs. o Human Resources: Conducted employee rev iews and weekly meetings. o Contributed as a valuable member to increased profitability of marketing co-op by reducing advertising cost in network publications, generated income by producing refunds.

o Possess the organizational skills to proactively manage calendars, events, expense reporting, and travel for computer network installations. o AR: Responsible for all sales orders, invoicing, cash applications, bank deposits, account reconciling, researching discrepancies, unapplied adjustments, expense reports, and purchase orders. Analyzed AR Aging. Diamond Micro Solutions, San Leandro, CA; 6/92~3/96 Purchasing, Inventory Control, Customer Service, Accounts Receivable o AR/Customer Service: Generated revenue by establishing certification guidelines for product returns in the customer serv ice, conducted internal training on R.M.A. and warranty to reduce expenditures. o Instrumental in increased customer satisfaction by assessing client’s needs, problem-solv ing, and interfacing with sales, manufactures, and vendors on behalf of the Diamond Micro Solutions as well as the consumer. o Reported daily revenue to management. Tracked payment arrangements; posted the payment to proper fiscal year; applied cash to outstanding invoices using aging reports. Analyzed AR Aging, collections, billing. o Inventory Control: Development, coordination, implementation of Inventory control and customer serv ice strategies; special projects to coincide with company’s’ long -term goals and new business campaign. o Purchasing: Accountable for total inventory value in excess of $18M.

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