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Customer Service Manager

Houston, Texas, United States
October 18, 2016

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OBJECTIVE: To find a challenging position with a company where my exceptional office skills are appreciated.

SKILLS: Typing Speed: 80-85 wpm; Extremely Proficient in use of Dictaphone; MS Word, Word Perfect 9, Word Perfect 5.1, 6.0 DOS; Excel; Visions Policy Typing System used in the title insurance industry; Also typing and editing of title insurance policies and commitment in First American Title’s FAST system; Experience with Title Data system. Placed and tracked orders on Direct Buy’s TOPS system. Heavy Customer Service experience, using Bassett Furniture’s Storis in- house computer system.


BASSETT HOME FURNISHINGS - 3625 Southwest Freeway, Houston, TX 77027 – phone: 281-***-**** – Supervisor: Essy DeLeon, Assistant Manager – August 2015 to April 2016 – Position: Customer Care Specialist – Duties: Heavy customer service work, assisting in making sure customers are happy. Setting up service work to repair furniture for customers. Customer contact via

phone and in person. Tracking deliveries, constant contact between various contacts within the Bassett organization, constantly striving to make our customers happy with their purchases. Assisting the Design Consultants in greeting and making the customers feel welcome and showing where furniture is in the store. Regular Excel work with various company records. Assisting with inventory and tagging of merchandise on a regular basis. Research on Bassett products for our customers.

EXPRESS PERSONNEL - 2401 Fountainview Dr., Suite 201, Houston, TX 77057 – Supervisor: Anna M. Rabe, Front Office Coordinator – December 2014 to July 2015 - Various temporary clerical jobs while looking for employment DIRECT BUY - 10646 W. Little York, Suite 320, Houston, TX 77041 – phone: 713-***-****– Supervisor: Lee Praysner, Showroom Supervisor - March 2009 to June 2014 – Position: Product Specialist – Duties: Basically, Answer Finders for our Direct Buy members. I was basically, the liaison between members and the Corporate headquarters, constantly making sure our members are happy and have great Customer Service. Processed custom merchandise orders via company software with precision and accuracy. Field calls from Corporate and members with product/pricing inquiries. Worked as a liaison for the Corporate Office, vendor, and/or member to resolve challenges that occur with orders. Follow-up on orders; check status. Ensure members receive accurate, knowledgeable and timely information on orders; abide by established response time frame Follow-up on problem orders to ensure on-time delivery of order is met. Also, assisted with the constant updating of catalogs and samples sent to us from the vendors from Corporate. Most important, as we want our members happy and to have the most accurate information on our vendors. LANE FREIGHT/ LINK AMERICA - (purchased by Arnold Transportation Service, 2015 – Corporate office: 3375 High Point Road, Grand Prairie, TX 75050 – phone: 877-***-**** x6039) - Supervisor: Michelle Peralez (through Staffmark Personnel, 2500 West Loop South, Suite 130, Houston, Texas 77027, phone: 713-***-**** – Staffing Consultant: Pat Hornik) April 2008 to July

2008 – Position: Recruiting/Safety Associate – Duties: Assisted Recruiting and Safety Coordinators in various duties, including answering phones – very heavy activity, assisting with employee verifications via phone and fax, data entry, experience with in-house database for Lane Freight (WinTruck), personal contact with trucking applicants and helping them with the application process, contacting truckers with various Safety issues, heavy filing, composing of faxes and letters, MS Word, record keeping with Excel, and much more. GE ENERGY - 11210 Equity Drive, Suite 350, Houston, TX 77041 – phone: 713-***-**** – Supervisor: Penny Nash

(through Adecco Personnel, 5433 Westheimer, Suite 1115, Houston, TX 77056 – 713-***-**** – Staffing Consultant: Debra Wilson-Walker) December 2007 to April 2008 – Position: Office Assistant –Duties: Assisted two Administrative Assistants in running two floors of Engineers. Regularly coordinated the reserving of conference rooms for the many Engineers, and arranged the catering of meals at these conferences when required. Kept track of office supplies in two and sometimes three copy room/kitchens, and making sure that three copiers had plenty of paper in stock and making sure the copy machines were running properly. Kept the kitchens stocked with plenty of coffee, coffee condiments, soft drinks, cups, and utensils. Assisted regularly in the preparation of Federal Express shipments, both national and international. Called regularly various vendors for services needed, including office building maintenance issues, coffee company issues, and other companies with services needed in the running of the office. Special projects assisting the engineers when needed, assisting the Office Administrator of the Gasification Department in special projects, and keeping of records in Excel and Word. FIRST AMERICAN TITLE – Corporate Office: 1500 S. Dairy Ashford, Suite 300, Houston, TX 77077 – phone: 281-***-**** August 2002 to October 2007 - From August 2002 to May 2004 – Front End Assistant and Policy Assistance – Supervisor: Brenda Strickland) – Policy Assistance – Duties: With the information provided by the title commitment and title documents, typed title insurance policies on the Visions System and later on First American Title’s FAST system. Checked the vesting on the legal documents to make sure the wording was correct on the policies. Also, added endorsements to the policies when needed. I was one of two people in my department chosen to go to Albuquerque, New Mexico to learn how to type title insurance policies for New Mexico. Front End Assistant – Duties: I worked on front end, putting the legal documents in order, looking up document numbers in Title Data, making sure the policy typist had all the documents and information needed to type a title insurance policy. From May 2004 to October 2007 - Survey Assistant - (Supervisors Kelly Beall and Linda Petrosky) – Duties: I assisted various escrow offices in ordering surveys for many builders in Texas (KB, Pulte, Beazer and Standard Pacific). Ordered surveys via e- mail, fax and phone, making sure surveys were ordered in a timely manner, and received and scanned into First American’s FAST system in time for escrow closings. Also, proofed the survey, comparing the easements, building lines, etc. and making sure the survey and commitment matched. Completed courses provided by First American: Intermediate Examination Class, Policy Typing, and Mortgage Fraud. Full Time, Regular Temporary Work with various temporary agencies in Houston, including Burnett, PeopleSource, Executeam, and others. March 2002 to July 2002 Jobs Held: Secretary/Word Processor/Dictaphone Typist/Receptionist.

PEOPLE 1ST HEALTHCARE NETWORK – 1010 Lamar, Suite 210, Houston, TX 77002 – phone: 713-***-****

(supervisor: Regina F. Kyles, M.D., Medical Director) From April 2000 to February 2002 - Administrative Assistant

- Duties: Heavy Dictaphone typing on WordPerfect 9, MS Word and Excel. Experience with the paperwork required in the credentialing of physicians into an IPA. I worked on heavy correspondence between various insurance entities and heavy correspondence in the

claims area of the company. Made appointments for the Medical Director, and was relief receptionist. Full Time, Regular Temporary Work with various temporary agencies in Houston, including Burnett, Adia, Corbett, Kelly, Carlton, Quinby, and others. From June 1995 to April 1999 Companies worked for: Texaco, Stewart & Stevenson, M.D. Anderson Cancer Center, University of Texas Dental Branch, AT&T, Fairchild Communications, and others. Jobs Held: Secretary/Word Processor/Dictaphone Typist/Receptionist. OMNI-CLEAN JANITORIAL SERVICE - formerly at 230 Westcott, Suite 200, Houston, TX 77007 (supervisor: Jack Wilson, City Manager) December 1994 to June 1995 - Office Manager/Sales Secretary - Duties: Answering of phones, handling of mail, general running of City Office of commercial cleaning service, typing and composing of letters and sales proposals on MS Word (on

Mackintosh) to bid on cleaning of offices. Heavy cold calling and telemarketing of prospective clients, obtaining leads of

$500/month or more for potential bidding of commercial cleaning services (often obtaining 5 or more leads per week). MCGRIFF, SEIBELS AND WILLIAMS (formerly Peter A. Barbara & Associates) - now at 818 Town & Country Blvd., Suite 500, Houston, TX 77024 – phone: 713-***-****. (supervisor: Cheryl Ashley, Account Service Manager.) May 1991 to October 1994 - Senior Word Processor - Duties: Heavy typing of correspondence, including letters, faxes, reports, certificates of insurance, statistical typing on WordPerfect 5.1 DOS, occasional composing of letters, and the photocopying that goes with the position. Heavy Dictaphone for Southern Risk Services, a third party claims administrator working out of this office, and for various Commercial Lines personnel. I also filled in on numerous occasions as Word Processor for Commercial Lines Department, with heavy typing of correspondence and sales proposals. In charge of filing various insurance manual pages in numerous insurance reference manuals in library. Backup receptionist and back mailroom person when required. HCX, INC. (formerly Republic-RSB Companies, Inc. – company purchased by American Health Holding, Inc.) – 100 W. Old Wilson Bridge Rd., 3rd Floor, Worthington, OH 43085 – phone: 614-***-****, Supervisor, Estella Monroy, Office Manager and Kent D. Peters, Senior Salesman - May 1986 to May 1991 - Executive Secretary - Duties: Heavy Dictaphone typing of sales reports, sales contracts, memorandums, correspondence (with frequent composing of letters), and statistical typing with WordPerfect 5.1 DOS. Recorded sales calls and visits in sales log book, heavy filing, and working closely with salespeople to help prepare presentations to send to clients. Also frequent telemarketing calls to potential customers, following up on sales letters sent out from telemarketing prospect list. Answering phones for salespeople with frequent telephone interfacing with clients. Also reported to Branch Manager, typing and occasional composing of statistical records in computer using WordPerfect 5.1 DOS and Excel, updating information on hospital bill audit cases in Data General computer system and doing various statistical research projects for Branch Manager. I was also the relief receptionist. AL LUM PROPERTIES - 7941 Katy Freeway, Suite 331, Houston, TX 77024 – phone: 281-***-**** (supervisor: Elaine Johnson, Personnel Manager) - January 1986 to March 1986 - Secretary - Duties: Heavy typing of correspondence, memorandums, reports and statistical typing of legal documents including lease agreements, promissory notes and other contracts on Lanier word processing system, heavy use of Dictaphone, working closely with salesmen in putting together sales presentations to send to clients. VALLONE & ASSOCIATES REAL ESTATE – 5615 Richmond Avenue, Houston, TX 77057 – phone: 713-***-****

(supervisor: Mike Malone, Business Manager) - September 1982 to December 1985 - Secretary - Duties: Typing and composing of correspondence, typing and assembling of property brochures, statistical typing, dictaphone, relief receptionist, making flyers advertising properties for both commercial and residential, filing, use of postage machine, experience on Leading Edge word processing system, categorizing of the monthly Baca report, typing of weekly listing sheet, assembling maps from Zingary and Wilson’s for brochures, changing the marquee sign in front of the building, and more.

EDUCATION: Midway High School, Waco, Texas; McLennan Community College in Waco, Texas - Courses Studied: Business/Secretarial, Music, English, History. Continuing Education: Business Machines course from San Jacinto College.


Lee Praysner

Showroom Supervisor, Direct Buy


Regina F. Kyles, M.D.

People 1ST Healthcare Network


Vicki Farrell

Former Business Manager, Radio Music Theatre


Brenda Strickland

Former Supervisor at First American Title, Now at StarTex Title Company 713-***-****

Morgan Stevenson

Bassett Home Furnishings


Contact this candidate