RICHARD M. GORMLEY acw4ix@r.postjobfree.com

***** ***** ***. ** *. - Graham, WA 98338 707-***-****

IT Support Engineer with long standing experience leading the delivery of technology-based solutions to customers in a variety of businesses. Aligns System support operations to IT vision, policies, project management standards and methodologies. Ensures the effective completion of high-visibility network implementation and technical support initiatives. Unifies diverse business groups to achieve the success of multi-disciplinary projects. Prioritizes and facilitates all points of technology management lifecycles used in IT support services designed to improve business efficiencies and cost performance. Notable professional accomplishments include:

oAchieved savings of over $10 Million by designing a standardized core computer platform to replace disparate workstation and server architectures; implemented options for rack mounted PC platforms and enabled remote access and administration services.

oNegotiated network hardware agreements with Dell to acquire reduced pricing and support contracts for corporate desktops and move hardware repair operations in-house; gained a 500% improvement to desktop support operations through faster, more cost-effective and enhanced control over support processes.

TECHNICAL SKILLS

OPERATING SYSTEMS: Windows Server (2003/2008/2012R2), Windows Desktop 10/8/7/ XP, MAC, Linux, UNIX

DESKTOP IMAGING & SUPPORT: Acronis Imaging, Ghost, Symantec SAV and Endpoint Anti-Virus, Sophos

NETWORK SERVICES: Active Directory, Exchange Server, SharePoint, ESX VMWare, WSUS, SCCM O365

MOBILE DEVICES: Blackberry, iPhones,, IDevices, Android, Various Smart Phones that support Active Sync

HELPDESK: Numera Trackit, BLT Remedy, Clarify, CA-My Service Desk, Altiris Helpdesk, SysAid

PROFESSIONAL EXPERIENCE

JARDEN TECHNICIAL APPAREL, Santa Rosa, CA; Rohnert Park, CA; Seattle WA 2011 - 2016

System Administrator

Led technology implementation and support initiatives for three operating companies (Marmot, MarkerLTD, Exofficio), and also performed systems administration for Zoot.

Hired, trained, and managed technical support personnel to drive the successful administration of systems according to business requirements.

Managed a major project to migrate the entire division to a Cloud environment, ensuring no interruptions to business operations or continuity.

Directed transfers of technology platforms to new locations while also overseeing the support of three corporate HQ locations and a US-based Distribution Center.

Administered Hybrid Exchange and SharePoint environments, managed an enterprise SAP migration, configured Active Directory, and led efforts to ensure overall enterprise network and system security.

CALIX, INC., Petaluma, CA 2006 - 2011

System Engineer/Administrator/Desktop Support Specialist/Helpdesk

Conducted basic and advanced network integration and support, desktop support, server configurations, imaging, and Active Directory and Exchange system implementation and administration.

Streamlined infrastructure design processes which improved the cost effectiveness of contract negotiations.

Trained internal and external customers to facilitate a high level of proficiency among customer groups.

Developed the alignment of network resources to space consolidation initiatives that improved energy use, reduced power requirements, and decreased spatial requirements for network equipment.

Managed all aspects of end-user computer platforms, including purchasing, account creation, employee termination, and system end-of-life; handled the administration of more than 500 user workstations.

HEWLETT PACKARD/AGILENT TECHNOLOGIES, Santa Rosa, CA 1996 - 2003

IT System Engineer

Performed enterprise network, design, administration, and domain administration, and provided non-standard computer support for more than 5,000 users and dedicated computer support to two business units with more than 200 end users.

MILITARY EXPERIENCE

UNITED STATES NAVY - Radioman (RM1/SS) - First Class Petty Officer (E-6) - 1981 - 1992

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