Customer Service Manager

**** ************ ***, ** ***** Ca 310-***-**** *************@*****.*********:*********@*****.***

Ronald J. Hawk

Qualifications

Adept at learning new technologies and environments. Dedicated team member committed to quality work and customers, with excellent communication skills.

Experience

08/2006 - 9/2010

Scottel Voice & Data/Blackbox

Culver City, CA

Technical Dispatch/Account manager

Responsible for over 300, fortune 500 accounts in maintaining their voice and data services

Assessing and determining the correct parts/resolution needed in order to accurately repair the clients PBX system.

Coordinating after hour’s installs and locating the correct resources to execute the project within a 4 hour window or less.

Responsible for the management of sales, relationships and services of clients throughout Hawaii, Southern California and all VA Hospital. Working with clients to identify their needs and collaborate on how the company could best meet those requirements.

8/2008-11/2012

Los Angeles Unified School District

Los Angeles CA

Level II Nutritionist

Responsible for prepping special nutritional meals required by hypo-allergic children

Sanitizing and keeping the prepping area up to code in order to avoid food-borne illnesses and allergic reactions

Responsible for keeping inventory of all food to avoid waste, while keeping the cost value down

Reviewing, ascertaining accuracy, for payment of invoices submitted by the interconnect companies for services rendered.

Recommending improvements to enhance student/teacher nutritional value

4/2013-Current The SandCloud Group LLC

Orange County.CA

Customer acquisition Specialist

Responsible for managing cabling, electrical and IT vendors.

Negotiating vendor contracts to keep the cost of products purchased down

Keeping inventory of purchased products

Responsible for bringing in new clients

Customer service support

Administrative duties

Delivery of equipment to installation sites for technicians to install

Education/Training

Global Knowledge.

High School Diploma

Experienced Contract Negotiator and vendor management skills

Strong cost/saving analysis and reporting

Forklift Licensed

References are available on request.

Contact this candidate