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Sr Benefits Specialist

Charlotte, North Carolina, United States
October 19, 2016

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Lamont Worrell

**** *** **** **., ********, NC 28105 C: 704-***-****

Career Focus

Over 16 years’ experience in a Human Resources and Benefits environment with the ability to bring multiple projects to successful completion by defining strategy, setting goals and focusing on objectives.

Professional Experience

Sr. Benefits Specialist 03/2015-07/2016

ADP Charlotte, NC

Reviews, maintains, and modifies standard operating and client operating processes and procedures for benefits administration.

Manages, monitors data flow and integration including carrier connections, payroll and/or processes manual carrier updates.

Works in conjunction with various team members to resolves errors, issues timely and accurately.

Escalates failures appropriately and escalates programmatic issues to appropriate team members, connections development teams, carriers or other third parties as appropriate.

Communicate benefit changes and policy as necessary.

Research and resolve complex employee benefit problems and questions, Coordinates with other Comp Svc associates.

Works with benefit providers to support client benefits administration, resolve eligibility, vendor invoicing and claims issues.

Coordinates with back office the audits, reconciliation and other processes that govern the regular deliverables such as vendor invoices, QA, transaction processing

Provides service support related to the administration of health & welfare benefit programs to the client and internal business partners & service team via phone, CRM, email or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider, WFN product and/or other client problems.

Pension Specialist 04/2013-03/2015

Hearst Corporation Charlotte, NC

Perform benefit calculations

Respond to participant/member calls and facilitate requests

Consulting with participants/members on pension plan provisions and payment elections

Handle benefit plan administration and management of special projects associated with defined benefit plans for various clients

Review participant/member data and clean it up if information is missing or inaccurate

Maintain client databases and benefit calculation log

Customize employee communication material

Maintain current knowledge of client specific plan provisions

Broaden knowledge of defined benefit administration rule

Sr. Benefits Analyst 07/2009-11/2012

Freeport McMoran Phoenix, AZ

Conduct research and analysis of benefit programs, including current benefits, benefit trends and legislation.

Make recommendations regarding design and administration of benefit plans and programs

Coordinate administration of benefit programs such as medical, dental, vision, EAP, 401(k), life and disability insurance for active employees Establish and maintain working relationship with and management of vendors.

Assist third party vendors with census data and plan design for annual renewal process.

Conducted new employee orientations, to foster positive attitude toward organizational objectives.

Assist HR leadership and Benefits Administration Committee (BAC) in the formation and execution of benefit strategies and administration.

Lead appeal process

Lead projects related to benefits administration including annual open enrollment,

represented benefit contract renewals and benefit audits.

Advised managers on organizational policy matters and recommend needed changes.

Corporate Benefits Advisor 07/2006-02/2009

Cox Auto Trader Publishing Atlanta, Ga

Performs data entry and maintains data integrity of the HR/benefit information system.

Audits forms, examines and submits questionable items to Manager.

Performs administrative work related to the administration of the health and welfare plans at division level (mail, scanning, fax, copying, filing, record keeping)

Communicates with and supports office managers and all division employees with regard to HRMS data processing and benefit program questions and inquiries.

Provides benefits education training presentations as needed for current employees.

Assists in ongoing employee communications and/or distribution of materials such as summary plan descriptions, enrollment packets, COBRA, etc.

Benefits Specialist 09/1999-05/2006

Pepsi Bottling Group Somers, NY

Day-to-day administration of Health and Welfare plans for multiple clients;

Provided timely and accurate record keeping and administration

of benefit plans;

Processed employee eligibility for benefit activities; assisted in performing compliance work on COBRA;

Trained Benefits Team in the use of Peoplesoft Applications.

Researched and responded to employee issues; conducted weekly new hire orientations;

Traveled to branch offices to conduct benefit overviews;

Provided customer service to all employees regarding HMO and PPO

eligibility, retiree benefits and 401K issues;

Ensured claims were processed in a timely manner;

Processed weekly claim invoices from medical carriers;

Responsible for PBG’s Pension, Sharepower and Stock Purchase Plans;

Processed Cobra and Disability Plans in a timely manner


Bachelors of Science: Technical Management DeVry University Charlotte, NC

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