Keitha Sickler

**** * ***** – Syracuse, Utah ****5 *******@*****.*** CP: 801-***-****

Basic profile

Citizenship Claimed: U.S.

Plans, coordinates, and meets deadlines of multiple assigned Customer Program Management projects. Goal driven and customer focused; executes first-class solutions ontime and under budget, independent and as a team.

Professional Skills

Highly skilled Customer Service and Project Manager offering the following expertise and technical experience.

* Excellent Interpersonal Skills / Adaptable

* Customer Service Experience

* Professional Service / Client Relationships

* Coaching Essentials – Educator & Trainer

* Technology and Office Management Efficiency

* Word Processing & Correspondence

* Administration & Personnel Management

* Program Management

* Excellent Multi-Tasking Skills

* Information Protection

* Troubleshooter & Problem Solver

* Resource Management & Materials

* Excellent Oral & Written Communications

* Effective Communications

* Meet Critical Deadlines / Time Management

* Crucial Conversation/Crucial Confrontations

* Proficient at Windows 7 & Vista System

* Time Management Skills

Professional Experience

Seamstress

Ascending Parachutes Aug 1988 – Present

1341 E 5150 S – So. Ogden, Utah Hours/Week: 40 Supervisor: Mr. & Mrs. Linda & Seth Butterfield Phone: 801-***-****

Plans work when detailed specifications are not available and takes measurements for articles of various shapes and sizes in the design of parachutes. Applies knowledge of shop mathematics, including fractions, equations, and plane measurements, to make difficult calculations such as computing dimensions and laying out circles, angles, curves, and irregular shapes. Makes working sketches containing data on dimensions, location and size of openings to be made in the fabric, and position of design details. Makes complicated cutting layouts involving many pattern pieces, fabrics with directional prints, or other difficulties. Draws individual patterns or alters or adjusts standard patterns to fit special measurements and incorporates design features; uses skill and knowledge of body proportions to modify master patterns to fit various sizes. Determines points of strain, e.g., at stretchy edges, corners, chapes, or handles, and adds extra stitches, tape, or weather flaps, or secures rope or cable, to strengthen or prevent stretching or tearing. Skilled in fitting items to spaces or locations with unique parameters, unusual shapes, or obstructions such as packaged systems.

Applies a thorough knowledge of all types of common fibers, blends, fabrics, and finishes, including a knowledge of performance and handling characteristics such as dimensional stability, abrasion resistance, and heat sensitivity, to select materials to meet particular needs. Substitutes materials when the precise type or weight desired is not available. Works from written or oral instructions, blueprints, sketches, specifications, and work orders; these are often general and incomplete. Discusses requirements with engineers, designers, customers, and others to learn the size, shape, special features, and purpose of completed items or structures; plans and lays out own work. Makes patterns or templates where necessary. Selects methods, materials, and tools most appropriate for the assigned project, e.g., type of cloth, thread, fittings, rope, trim, color, and operational steps for assembling and sewing individual pieces. Insures completed articles meet requirements for correct dimensions and tolerances, good appearance, and durability. Makes major repairs such as replacing parachute canopy sections, risers, and suspension lines, or tent parts such as stovepipe openings and window framework assemblies. Determines necessary alterations and make extensive alterations and repairs.

Equipment Operator (T.O. Clerk)

Bearskin Services May 2011 – Jul 2016

15 Turtle Drive – Wyandotte, Oklahoma Hours/Week: 40 Supervisor: Mrs. Shelley Wheeler Phone: 801-***-****

System Technician for software based systems; experienced with Lined Area Network (LAN) confined to a single building and Wide Area Network (WAN) group of buildings; included system and services used in the automated acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, assurance and reception of information. Accountable for the stewardship of 5+ automated data processing equipment accounts. Oversaw official office systems; loaded mandatory time sensitive updates and patches. Revitalized computer support procedures; improved user productivity and cut 24 hour customer wait time to less than one hour. Designed, developed, programmed, installed, implemented, conducted research for special access required facilities. Maintained internal data processing computer systems and utilities for customers as required.

Set up and maintained account restrictions and user rights. Established password controls and procedures. Maintained user access controls (physical, personnel, software and information security) using applicable security policies and regulations. Tracked network security patches and ensured completion. Accomplished risk analyses, accreditation and certification packages. Developed reports and submitted to appropriate customer activities as required. Analyzed customer’s needs and determined equipment and software requirements for solutions to problems by means of automated systems; developed customized solutions to customer/user problems. Established system parameters and formats; ensured hardware and software compatibility; coordinated and modified user requirements in terms of existing and projected computer capacity and capabilities. Interacted with customers using diplomatic, convincing, professional service while promoting an effective long-lasting working relationship.

Made programming changes as required to adapt or enhance existing or new programs and utilities. Maintained supplied software packages for internal users. Analyzed new hardware to determine its need or application in the existing or proposed system; advised on new techniques and estimated costs associated with new or revised programs and utilities, taking into consideration personnel, time, software requirements and model/make trade-off analyzes; developed general and detailed documentation describing system specifications and technical orders or operating instructions; revised existing systems and procedures to correct deficiencies and maintained more effective data handling, conversion, input/output requirements and storage. Developed automated systems to improve the connect time of users and to accommodate traffic volume. Provided appropriate technical assistance to current and potential users to minimize disruptions of computer operations. Provided proper formal and informal training so users understood the relationships of the systems and was able to work with the system without undue interruption. Resolved malfunctions by adjusting equipment configurations, realigning port allocations, recommending appropriate acquisitions and distinguishing between equipment, software and LAN installation and operational problems.

Sales Associate

Dollar Tree May 2010 – May 2011

1107 W 1700 S - Syracuse, Utah Hours/Week: <40 Supervisor: Mrs. Jen Millet Phone: 801-***-****

Sold Dollar Tree product and services. Made sure store shelves were stocked and the customer’s questions were thoroughly answered. Responsible for serving customers and recording all sales, assisted with merchandising duties, such as pricing, stocking and keeping the store neat, clean and organized. Responsible for maintaining customer at the center of everything they do and need. Provided prompt and courteous customer service which made customers come back; sent customers away happy and satisfied enough to pass on a positive feedback about the company’s services and products along with other people, who may then attempt to avail a product or services, offered and have an opportunity to become a repeat customer. Ensured basic and seasonal replenishment; merchandising and operational programs were organized to improve sales and profitability. Provided customers with excellent service after the sale was made or when wanting to return or exchange an item.

Participated in the processing of new shipments and helped the team to keep the receiving and back stock area clean and organized. Maintained inventory in the back, arranged inventory on the store floor, tagged merchandise, and set up promotional displays, such as posters, window displays, display cases, and general seasonal presentation materials (Such as: “On sale!”; “50% off!”; “New arrivals!” etc.). Assisted in proper inventory and audits; controlled merchandise, cash shortages and other selling expenses. Responsible for maintaining outstanding customer service, generate sales, merchandise product, and support the store management team. Ensured each customer received outstanding service by Dollar Tree standards. Maintained awareness of all promotions and advertisements. Executed the daily operational, day-to-day goals and priorities assigned by store management. Assisted in the training and development of subordinate peers. Upheld merchandising and store cleanliness standards. Responsive of safety issues. Conscious of shoplifting activity. Aided customers in locating merchandising in store, as well as, processing special orders. Knew the product’s specifications, price, function, and how it compares to similar competing products.

Answered customers’ questions and provided information on procedures and policies. Answered customer questions, and if didn’t know the answer, directed them to someone who did. Worked flexible hours including one weekend day and holidays to meet the needs of the business. Gained knowledge of basic Dollar Tree related products along with a willingness to learn. Received payment by cash, check, credit cards, vouchers, or automatic debits. Issued receipts, refunds, credits, or change due to customers. Answered customers' questions, and provided information on store product. Assisted customers by providing information and resolving their complaints. Greet customers entering establishment. Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans. Established or identified prices of goods, services, and tabulated bills using calculators and cash register. Led other employees and provided on-the-job training. Counted money in cash drawers at the beginning of shifts to ensure amounts were correct and there was adequate change. Bagged and boxed product, and prepared packages for carryout. Sort, counted, and wrapped currency and coins.

Sales Associate (Assist. Manager)

Fabric Warehouse Jul 1993 – Aug 1995

717 Main Street - Layton, Utah Hours/Week: <40 Supervisor: Mrs. Michelle Ray Phone: 801-***-****

Used suggestive selling and recommend items appealing to their budget and needs. Excellent customer service skills. Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations; fast learner, cheerful, with a positive attitude. Keen knowledge of retail fabrics. Rectified moved merchandise by reorganizing things so customers were not hindered in finding what they’re seeking, or to have a more pleasant shopping experience in general. Works in partner with the Customer Service Coach in keeping merchandise selections and pricing integrity. Observed customer traffic and calls for additional service as needed. Keen ability to run fast and efficient cash register operations. Knowledgeable of store, services and locations of merchandise. Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task. Demonstrated strong skill set in suggestive selling techniques for add on sales. Reported to the Fabric Warehouse Store Manager as designated. Calculated total payments received during a time period, and reconciled this with total sales.

Computed and recorded totals of transactions. Kept periodic balance sheets of amounts and numbers of transactions. Compiled and maintained non-monetary reports and records. Ordered product as requested. Received product deliveries, ensuring order and invoice accuracy. Stocked, rotated, merchandise and faced product according to department procedure. Maintained back-stock areas according to department standards. Knows and adhered to Quality Standards for customer service as outlined by Supervisor. Adhered to all guidelines around product recommendation and information. Communicated respectfully at all times. Did not expose customers to internal disagreements. Resolved conflicts respectfully and in a timely manner; asked for assistance from appropriate supervisor as needed. Participated actively in team and all-staff meetings. Gained and shared foods knowledge, continually accessed new information. Reported to work for scheduled shifts, on-time and appropriately uniformed. Learned and adapted to new tasks or situations quickly and cooperatively.

Supervisor Experience:

Coordinated plans and scheduled with subordinate employees and customers as appropriate. Identified need for changes in priorities and took action to implement such changes. Planned work to be accomplished by subordinates, set and adjusted short-term priorities and prepared schedules. Assigned work to subordinate employees based on company priorities and consideration of difficulty and requirements of assignments such as experience, training and abilities of staff were effectively utilized to meet organization and customer needs. Balanced workload and provided advice, guidance and direction on a wide range of issues. Structured assignments to create effective and economical positions. Identified requirements and initiated requests for additional resources including personnel, equipment, supplies and space to ensure success in meeting goals and objectives. Provided technical advice to leadership of significant issues and problems related to work accomplishment. Accepted, amended or rejected work presented by subordinates. Skilled in reading, interpreting and using diagrams, schematic drawings, technical orders and publications.

Performed self-inspection and presented detailed and comprehensive report with any corrective action taken to subordinates; followed-up to ensure complete and quality resolution of discrepancies. Maintained knowledge and record keeping of active warranties and ensured warranty repairs were properly performed. Explained performance expectations to employees and provided regular feedback on strengths and weaknesses. Held employees accountable for satisfactory completion of work assignments. Resolved employee complaints and referred serious unresolved complaints to higher level management. Identified employee developmental needs and provided and arranged for training (formal and on-the-job) to maintain and improve job performance; encouraged self-development. Demonstrated sensitivity to ideas of subordinates. Took initiative to identify, report and resolve problems before they escalated. Maintained safe work environment according to all work procedures, and business policy. Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task. Demonstrated strong skill set in suggestive selling techniques for add on sales.

Training

Supply Acquisition

Contract Negotiation

Blueprint Reading

Harness Training

Collaborative Inventory Planning

Material Control

Scheduling and Planning

Safety Training

Leadership Development

Developing Team Leadership Skills

Customer Service Training For Support Personnel

Strategic Management of Resources

Education

Some College Courses – General Studies, 1 Year Completed Weber State University – Ogden, Utah

Professional References

1.Linda/Seth Butterfield, Business Owners, Ascending Parachutes International, 801-***-****, *******************@****.***.

2.Robert Smith, C-130 IET Planner, Department of the Air Force, 801-***-****, ******.*****.**@**.**.***.

3.Heather Child, Examiner/Program Advisor, Department of Treasury, 801-***-****, *******.*.*****@***.***.

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