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Project Manager (Implementations, Supply Chain, Business, IT) and BA

Alpharetta, Georgia, United States
October 19, 2016

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*** ***** ****** **** *******, GA 30075 470-***-****


Project Manager and Business Analyst with keen ability to analyze data and develop reports to ensure team requirements were exceeded within project deadlines. Project Management Professional (PMP) certified with product management experience leading, innovating, developing and enhancing customer implementations through all Software Development Life Cycle phases, SDLC. Experience working with 3PL transportation, logistics, supply chain management, financial, retail, and warehousing systems.

Team Leadership

System Training

Process Mapping

Measurement Analysis

Project Management


Supply Chain Management

Vendor Management

Business Analysis

Logistics Engineering

Customer Collaboration

Operations Analysis

Organized, detail-oriented, motivated with excellent verbal and written communication skills. Proven success in gathering and documenting requirements, building strong customer relationships, managing and motivating cross-functional teams, gathering detailed business requirements and bridging the gap of communications which consistently delivered high quality results. Have ability to quickly and accurately analyze business and system situations, develop solutions, implement action plans, and monitor results to drive process improvement and create value within the supply chain operation.


PM Technologies, Sr. Business Analyst / Project Manager 2016

Worked on a contract assignment with Manheim.

Designed and implemented business processes to improve timely documentation of standard operating procedures (SOPs) and business continuity plans (BCPs) as new features and functionality were released in an Agile environment.

Strategized and deployed a company wide application, PolicyTech, to over 4000 employees and growing.

Developed new training video and documentation for the corporate and auction user communities.

Documented financial process flows and assisted IT with tracking agile changes for end user training.

SP Richards, IT Business Analyst 2014 - 2015

Worked on a company-wide Order Management System (OMS) transformation. Converted an in-house OMS system to a 3rd party vendor OMS system.

Gathered and documented business requirements, created process flows and functional designs, and managed the application data in all phases of the Software Development Life Cycle, SDLC.

Completed detailed As-Is and To-Be workflows, processes, and requirements that required team reviews, edits, business processes which resulted in new solution recommendations and business / IT user tests.

Understood business issues and data challenges and acted as a liaison between customers and IS groups to facilitate an effective partnership to ensure process improvements to project implementation.

Researched and communicated needed changes with IT system architects to determine and discuss potential solutions for new Order Management System (OMS).

Coordinated and performed solution delivery by executing unit, integration, quality assurance (QA) and user acceptance testing with performance benchmarks while meeting timelines.

Communicated weekly and monthly project updates to all levels of management.

Developed project tasks and timelines for my component of the project.

Exposed to Agile and Waterfall project management styles for Order Management Implementation project.

Home Depot, Lead IT Business Analyst / Systems Analyst / Project Manager 2012 - 2013

Lead a team for a company-wide Delivery Management System (DMS) business transformation. Automated last mile delivery for customers for online and store purchases.

Led all planning and matrix team activities for the implementation of a new transportation system with MS Project.

Acted as a temporary project manager for 5 months until a resource was hired on.

Communicated weekly and monthly project updates to all levels of management.

Maintained budgets, controlled expenses and monitored KPIs for the project.

Gathered and documented business system requirements, team members’ work efforts, and performed business use case analysis for multiple, highly complex projects.

Completed detailed requirements that required team reviews, edits, business processes which resulted in new recommendations to the proposed solution.

Conducted discovery sessions and collaborated with key stakeholders to ensure that business direction, scope, and solutions were communicated.

Identified data inputs / outputs associated with transportation system and other integrated company systems.

Delivered and instructed technical training and support documentation necessary to meet customer management to support project objectives.

Coordinated and performed web-based solution delivery by executing unit, system integration, quality assurance (QA) and user acceptance testing with performance benchmarks while meeting timelines.

UPS Supply Chain Solutions 1997 - 2012

Project Manager 2008 - 2012

Lead a team for a company-wide Transportation Management System (TMS) business transformation projects. Automated weekly and monthly financial data and invoicing for both internal and external customers. Led project deployments for high tech, healthcare, retail, and supply chain accounts.

Managed Software Development Life Cycle (SDLC) customer implementation for Oracle Transportation software (TMS), ensuring alignment with business requirements and documentation. Directly communicated implementation timeline issues and risks to senior leadership team.

Project Manager for deployment of TMS application for high tech, health care, and retail domestic and international customers. Projects ranged from small, medium, and large for both domestic and international projects.

Participated with identifying, evaluating, and selecting vendors to meet internal business needs, managing sourcing processes and completing necessary documentation (including RFQs, RFIs, and RFPs), and conducting vendor capability and suitability assessments for a new transportation system packages.

Led client relationships to configure and deliver customized 3PL supply chain software (TMS) solutions.

Collaborated with IT and operations partners in developing project plans for requirements gathering, analysis and implementation project phases while staying within the strategic and cost models for application support.

Worked with PMO to strategize and plan future supply chain projects for new and existing transportation and healthcare customers.

Built and implemented waterfall project schedules and timelines, oversaw project teams and performed other project management duties necessary to ensure on time completion of high quality deliverables.

Directed financial project to improve operational inefficiencies and provide customers with more detailed financial reports.

Created and developed strategic roadmap, project plans and updates for Oracle Transportation Management (TMS) projects. Projects ranged from small, medium, and large for both domestic and international projects.

Created, developed, and delivered training solutions, providing an organized and interactive learning environment for customer account and support.

Refined existing systems and continuous improvement plans to improve operational processes to streamline customer deployment activities, daily operations, and systems support.

Drove and improved account Supply Chain processes through adoption of best IT practices and harmonized business processes.

Led the team of IT Implementation Analysts, Data Analysts and Application Support Analysts, and Technicians.

Create and deliver training solutions to a diverse group of cross-departmental audiences, actively striving to provide an organized and interactive learning environment for all clients.

Responsible for all User Acceptance Testing (UAT) activities, including business use case scenario development within HP Quality Center, for both project and defect resolution for system and web-based projects.

UPS Supply Chain Solutions, Technology Support Manager 2006 - 2008

Effectively managed corporate projects by working collaboratively with internal and external resources to deploy established methodology and standards to production environments.

Worked with PMO to strategize and plan future supply chain projects for new and existing customers.

Tracked and created all projects in Microsoft Project. Updated statuses and task completion on a daily and weekly basis.

Oversaw data on regional operational costs for area of responsibility, and provided input to the long range planning for the customer operations.

Directly managed staff of 5 people and provided coaching leadership and guidance to assist with their growth.

Developed new procedures to schedule and manage technical work orders in support of 6 Regional Directors and 1,700 technicians, with direct responsibility for project budgets and timelines.

Re-engineered and designed key business processes in purchasing, work order management and reporting and deployed to production, which reduced order fulfillment time by 50%.

Created and monitored completion of business use cases (QA/UAT) for multiple projects within my district.

UPS Supply Chain Solutions, Production Support Manager 2004 - 2006

Ensured proper functionality of multiple environments that impacted customer facing applications that included international and domestic customer accounts.

Designed and implemented wireless technology and process strategies to realize a 75% improvement in client daily operations while increasing key customer service performance measurements.

Reduced help desk ticket issues queue by 91% in 14 months by establishing an escalation process and path.

Trained, led, and motivated a staff of full-time employees to support and manage customer account expectations in a call center environment and to ensure on time issue resolution and project delivery.

Maintained monthly budgets, monitored and controlled expenses for my group in company financial systems.

Managed third party vendor / contractor relationships to ensure the identification and timely resolution of customer software issues.

UPS Supply Chain Solutions, Senior IT Network Engineer 2000 - 2004

Coordinated company upgrade of transportation management systems (TMS) across multiple environments, increased system uptime by 18% and reduced rebuild times by 200%.

Managed and negotiated yearly support agreement and daily and weekly issue resolution with third party transportation software vendor.

UPS Supply Chain Solutions, Operations Manager 1997 - 2000

Directed operations team for the company’s largest 3PL transportation customer account, over $54M spend, and delivered a cost reduction of over $2M a year.

Trained, mentored, performed evaluations within the HR guidelines, and led group of 4 CSRs to improve knowledge of system which increased account customer service.

Dewolff, Boberg & Associates, Management Consultant 1995 - 1997

Trained all levels of management for Fortune 500 clients, in manufacturing sector, to identify opportunities to increase productivity and improve operational inefficiencies.

Partnered with customers’ operational management staff on best practices for running root cause analyses in order to identify time and resource inefficiencies; identified root cause analysis inefficiencies and reduced times by 30%.

Facilitated training for all levels of management teams in manufacturing sector cross-functional teams to reduce time to complete troubleshooting and root cause analysis.


Supply Chain Systems: Oracle Transportation Manager (TMS), i2 JDA Transportation Manager (TMS), Supply Chain Strategist, and Optimizer, Descartes Route Planner & Wireless application.

Software: MS Project, MS Visio, MS Office (Excel, Word, Access, PowerPoint), MS SharePoint 2013, HP Quality Center, Citrix, PL / SQL, Toad, Oracle, DB Visualizer, Mongo VUE, Hermes, TomCat, Apache, Crystal Reports, and PolicyTech.

Programming: Visual Basic, Java, HTML, ASP, FTP, UNIX, and XML.

Warehousing Systems: IBM Sterling, Manhattan PkMS 2010 m02, Order Management System – OMS.


Master of Information Technology, American InterContinental University, Atlanta, GA

BA, Supply Chain Management, Michigan State University, East Lansing, MI


Project Management Professional (PMP® #1228313), 2008-2017

Business Process Improvement Certification, 2006

UPS IT Portfolio Support Recognition Award; first time awarded by a non IT recipient, 2006

Created UPS Workplace Enrichment Committee (WEC) - expanded company-wide strategies resulting in a 51% increase of the Employee Opinion Survey, 2002


PMI, Atlanta Chapter Volunteer: Chapter Statistics, 2011-Present

Habitat for Humanity

United Way

North Fulton Community Charities (NFCC)

*Planning to pursue my Six Sigma Green Belt certification in the near future*

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